John Galt

There's been lots of discussions in the UHD thread over these errors recently. I thought it would serve us well to have a single source for this info without having to scroll through many pages to find the relevant info. I'll continue to update this thread as more releases inevitably have issues.

A few titles to start

12 Monkeys
Technical Error: There's about a twenty second sequence with two duplicate shots and some missing footage. See the YouTube embed on Page 2.
Instructions for requesting a replacement disc (if offered): Nothing yet
How to differentiate corrected release (if corrected): NA

Citizen Kane
Technical Error: There is a problem with Blu-ray disc 1 that affects the contrast in the feature film, starting around the 30-minute mark and lasting until the end of the film. The 4K UHD disc is not affected.
Instructions for requesting a replacement disc (if offered): https://www.criterion.com/current/po...isc-1-replaced
How to differentiate corrected release (if corrected): Unknown at this time

Donnie Darko
Technical Error: On select players, the theatrical cut exhibits persistent jerky motion/stuttering through its running time.
Instructions for requesting a replacement disc (if offered): Arrow had a request form on their website that has since been taken down. Contact them directly unless someone has a new link.
How to differentiate corrected release (if corrected): Look at the item number printed around the outer rim of the disc. If it has a "V2" at the end, you already have the replacement.

Flesh for Frankenstein
Technical Error: Certain players and TVs present the film with exaggerated color saturation which is inaccurate to the intended presentation
Instructions for requesting a replacement disc (if offered): Customers that purchased FFF from VinegarSyndrome.com will automatically receive a replacement UHD disc sometime in January, along with a $6 coupon to our web store via email. Customers who purchased the release from other retailers will need to contact us with proof of purchase to receive a replacement disc (please do not contact the retailer).
How to differentiate corrected release (if corrected): Unknown at this time

Galveston
Technical Error: HDR is too dark to follow the movie.
Instructions for requesting a replacement disc (if offered): N/A
How to differentiate corrected release (if corrected): N/A

Halloween (1978, Lionsgate Version)
Technical Error: Original Mono track is folddown from the remixed track
Instructions for requesting a replacement disc (if offered): N/A
How to differentiate corrected release (if corrected): N/A

A Hard Day's Night
Technical Error: Two shots are out of sequence
Instructions for requesting a replacement disc: We will have replacement discs on hand in March. If you'd like a replacement, please email ([email protected]) us back with the following:
Your name and a mailing address that will be valid for at least the next 3 months
A photo of the defective A HARD DAY'S NIGHT 4K UHD disc with your name and date written on the front/art side (using a sharpie or paint marker - you can write this info on the lighter portion of the disc, and take a photo against a light source so your name and date are visible). You do not need to break the disc.
The Blu-ray and DVD of A HARD DAY'S NIGHT are not affected and do not need to be replaced

How to differentiate corrected release (if corrected): Unknown at this time

Hard Target
Technical Error: Right and Left channels are swapped
Instructions for requesting a replacement disc (if offered): https://www.kinolorber.com/hard-targ...sc-replacement
How to differentiate corrected release (if corrected): Corrected version has UPC 738329257903

Mad Max 2
Technical Error: the 5.1 and 2.0 options—rather than being the previous/original sound mixes—were simply fold-downs of the Atmos.
Instructions for requesting a replacement disc (if offered): to receive a replacement disc, please contact customer support at [email protected]
How to differentiate corrected release (if corrected): Unknown at this time

Psycho
Technical Error: Original Mono track omitted from initial pressing.
Instructions for requesting a replacement disc (if offered): Request at https://www.uphe.com/contact-support
How to differentiate corrected release (if corrected): you need to look at the number on the disc layers to see what version you've got:
Original ends in: 82R0 01E
First "corrected" ends in: 82R2 01E
New corrected ends in: 82R3 02E

Silence of the Lambs
Technical Error: First ~20 minutes are in the wrong color space; Original 2.0 soundtrack is actually downmixed from the 5.1 surround track.
Instructions for requesting a replacement disc (if offered): N/A, Kino told us to fuck off
How to differentiate corrected release (if corrected): See above





Please post any additional problematic releases with the following info.

Title:
Technical Error:
Instructions for requesting a replacement disc (if offered):
How to differentiate corrected release (if corrected):

Please note: This thread is only for technical errors that affect the release. It is not to complain that the audio or video quality isn't up to par, the packaging sucks, your steelbook was dented, Amazon didn't send a slipcover, or anything else along those lines.

TomOpus

Almost ordered Donnie Darko during a recent sale then remembered there was a disc problem. Decided to hold off.

Sucks there have been so many problems lately.

Shannon Nutt

Is there an expiration date on returning bad discs? I know I'm getting the "faulty" Citizen Kane 4K disc as a Christmas present, but didn't know if it would be too late to get the corrected Blu-ray (even though I'll probably never watch that disc, unless it contains bonus materials not on the 4K disc).

BTW - great idea for an ongoing thread, John - hopefully we can get a Mod to make it Sticky.

dex14

I don't think so.

Worth asking for a replacement on that one to get the $10 Criterion gift card.

John Galt

Yeah, I wouldn't expect the programs to last forever, but hopefully you wouldn't have any issues requesting a replacement within the first couple years.

I read reports of people already receiving Donnie Darko corrected versions from retailers. And there's several instances of the faulty discs getting recalled, so hopefully the corrected versions hit the shelves quickly and only affect those of us who buy on release.

Spiderbite

I don't know all the details but you could add the Psycho release to this list. There was something wrong with the soundtrack on it and I believe they did a replacement program for it. I have it but never got around to getting the replacement.

This is going to likely become a long thread.

Dan

Galveston
The HDR is atrociously dark. It's unwatchable. The Blu-ray is fine. As far as I know, no replacement disc is available, either. If you bought the digital 4K version of the film, they did fix that.

DWilson

It was a pretty typical problem. It was advertised as having the original mono track, but the mono was actually the newer 5.1 track (with added sounds and such) flattened into a mono track. This is done a lot. Getting the replacement was easy enough, -it depends on how you take these things.

John Galt

Added the titles from the last couple posts. I was not familiar with Galveston and did some research on it. It sounds like having the film be unusually dark was an artistic decision, but somehow got compounded with the HDR transfer. As mentioned, it was corrected on the digital version but nothing was done for those that bought the disc.


What are people's thoughts on the Shout Factory Halloweens and Kino's Invasion of the Body Snatchers? There's a lot of debate over the encodes being poor quality. Would you consider this to be a technical error, or people just being unhappy with the video quality?

dex14

rocket1312

I can't speak to the Shout Halloween, but this did remind me that the original Lionsgate Halloween does not have the original mono soundtrack. Like like the Psycho uhd, the mono is a fold down of the remix. Unlike the Psycho disc, there was never a correction.

Dan

Galveston is intentionally dark... to a point... but the difference between the 4K and Blu-ray is night and day, no pun intended.

Regarding Psycho, you need to look at the number on the disc layers to see what version you've got:
Original ends in: 82R0 01E
First "corrected" ends in: 82R2 01E
New corrected ends in: 82R3 02E

The first "corrected" disc ended up having the same issue as the original. They didn't get it right until the third try.

Adam Tyner

I looked over Halloween 3-5 with a fine tooth comb while putting reviews together for this site. I noticed issues with 4 in the course of normal viewing and confirmed them with closer examination. At least in Dolby Vision, nothing along those lines really caught my eye in 3 or 5. (The colors in 4 in particular are really pumped up compared to previous releases, but that’ll come down to taste rather than anything objectively, technically flawed.)

In more casual viewing of the first two movies, I was happy with the presentations (and this is after being letdown a bit by the original Lionsgate release of the first film).

But supposedly the compression errors are more egregious in HDR10, while I had Dolby Vision enabled for all five films.

I can’t speak to Invasion of the Body Snatchers.

TomOpus

Does that mean you're one of them?!?!?

John Galt

This sounds about right with what I had read. And the same applies to Invasion of the Body Snatchers. I'll try to do a little more research before adding these.

CubsWin

I really appreciate this thread. I often buy a disc and it sits on the shelf for years before I ever watch it, so by the time I would recognize a problem it might be too late to replace. Hopefully we can keep this going.

TheBang

Sicario 4K apparently had some kind of bad batch. Not sure if it was an authoring error or replication error, but the symptoms were that the player would report an error loading the disc, or recognize the disc as a BD-ROM data disc instead of a BDMV application. You can read several reports about people having this problem here. I think I also found reports about the same problem in some Amazon reviews, but I can't seem to find them now. Anyway, I had the exact same issue as described in that thread when I tried to play my copy. It had been months since I had bought the disc (never tried playing it during that time), so I couldn't exchange it. Lionsgate has never officially acknowledged the problem or created a replacement program, but I wrote to Lionsgate at [email protected] and after going through their process, they sent me a new copy, which worked fine.

John Galt

A Hard Days night had two misplaced shots. Disc replacement program has been announced...will
update with more details tomorrow.

Spiderbite

Wasn't there an issue with Vinegar Syndrome's release of Beastmaster? I know I got a replacement disc automatically from them but I am not sure what was wrong or how to tell the difference between the two discs.

Dan

It was just the "alternate VFX" version that was on a Blu-ray disc in the set, but not the 4K disc itself. It froze at a specific point very early in the movie. Some players would freeze entirely. Others skipped for few seconds then kept playing. Still, it was a production issue, so replacements were issued.
Some folks said they had some minor issue with the 4K disc, but after investigating, VS found there was no issue with the disc production, and those problems were either copy-specific or player-specific.

Jfunk1

I recently experienced freezing issues on my 4K UHD disc of The Thing (Universal release). The film would consistently skip at around 39 minutes (Chapter 15), and would take 10 minutes to correct itself by keeping at the way to Chapter 22. If I tried selecting Chapters 16, 17, 18, 19, 20 or 21 from the menu, none would play. I Googled online and couldn't find anyone else talking about issues with that disc. But, I've emailed Gruv (where I purchased it) to ask for a replacement.

Shannon Nutt

Oh for the love of...COME ON, Criterion!

TomOpus

I've played the entire UHD 3 times with nary a hiccup. Sony x700m player.

Jfunk1

Upon further inspection, I noticed the are a couple small chips on the outer edge of the disc. I've read that UHD discs are more sensitive than blu-rays. Gruv is sending me a replacement disc with return shipping label for the damaged one.

Dan

Yeah, for what it's worth, The Thing is a 100GB (triple layer) disc, and those are, at least in my experience, far more finicky than your typical dual-layer disc. Just a tiny bit of surface damage can make them practically useless.