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Deepdiscountdvd Phone Busy ??

Old 12-19-03, 05:34 PM
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Deepdiscountdvd Phone Busy ??

I have been trying to call DDD all day and it seems whenever I try to call the number on the site (800-264-5076) it is busy. Anyone know what the deal is?
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Old 12-19-03, 06:02 PM
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I would imagine they are getting a lot of calls. I phoned a few times earlier in the week and got a busy signal but after a few minutes of redialing I was able to get through.
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Old 12-19-03, 06:06 PM
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Do they only have one phone line or something? I would not be surprised as it takes almost a week to get emails answered, must only have 1 customer service rep.
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Old 12-19-03, 07:01 PM
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There e-mail response is fairly fast.I am still waiting on Rocky and Bullwinkle set that I returned because of a bad disc.Returns take forever.
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Old 12-19-03, 07:25 PM
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Originally posted by dvd-4-life
There e-mail response is fairly fast.I am still waiting on Rocky and Bullwinkle set that I returned because of a bad disc.Returns take forever.
Is fairly fast 5+ business days? I dont really feel that is fast at all.
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Old 12-21-03, 03:03 AM
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Originally posted by dvd-4-life
There e-mail response is fairly fast.I am still waiting on Rocky and Bullwinkle set that I returned because of a bad disc.Returns take forever.
???

I was all but told by the last DDD CSR that I talked to not to use their email because it gets so backlogged . . .
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Old 12-22-03, 05:41 PM
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huh. I was just wondering about this. [email protected]#[email protected]#

costs me money everything i make a phone call.. redialing is not an option. great.
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Old 12-23-03, 07:50 AM
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I tried calling them in the morning last week when their lines opened up for business and the phone rings and rings... Sometimes I get a busy signal but I assume that it's some poor sap like me trying to get through. Their email response time was around 5 days. I guess they are swamped at the moment.
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