Changing Amazon order totals
09-25-01, 11:19 AM
#1
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Changing Amazon order totals
I had a set price for a DVD package to ship when Eps 1 comes out. It contained free shipping, STL, and a promo code for $15 off $100.
My order total was $95 and change. Now it's $99 and change. Amazon factored the free shipping out of my promo code so now the code is $11.04 instead of $15 and I have the free shipping of $3.96 off my order.
You guys might want to check your orders during the free shipping time period.
My order total was $95 and change. Now it's $99 and change. Amazon factored the free shipping out of my promo code so now the code is $11.04 instead of $15 and I have the free shipping of $3.96 off my order.
You guys might want to check your orders during the free shipping time period.
09-25-01, 02:41 PM
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They did the same thing to me. I called them and got it fixed. I ordered when they had the free shipping deal. I checked it about two weeks later and they took out my free shipping. It really pissed me off!! Anyway, call them up and they will fix it. Hope this helps.
09-25-01, 02:56 PM
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09-25-01, 05:11 PM
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I just checked all my orders and found that two of them with free shipping have had the price increased. It does look like they subtracted the free shipping cost off the promotional certificates that were used for the orders. My other orders without free shipping appear to be unchanged. I will have to call customer service about this. Thanks for the warning.
09-25-01, 05:58 PM
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Did anyone with this problem get an answer from Amazon? I called about this and the CSR appeared to be seeing the correct price, while my order summary on their site displayed the wrong price. The CSR kept assuring me I would be billed the lower price since that was what he was seeing. But if I am charged more they would give me a refund. They didn't really seem to know what is going on.
I can't remember the exact dates but I thought the free shipping ended around July 4. My last free shipping order was placed on July 2, another on July 6 had shpping charges. My first order that received free shipping was placed on June 23. They may not be the exact dates it started and ended, but it should be close. If you saved the e-mail for your order it should have the shipping charges subtracted if it was applicable.
Originally posted by badlieut
what was the time period for the free shipping? May have gotten screwed on my Terminator order.
thanks
what was the time period for the free shipping? May have gotten screwed on my Terminator order.
thanks
09-25-01, 08:11 PM
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I have had the same problem happening to me on my order when I checked it today. I cancelled my entire order and lost my GC in the process. But I don't care about losing the GC because B&Ms will probably have the DVD at a reasonable price anyway. Even with a GC, Amazon is pretty pricey. I would rather pay a sales tax of less than a dollar than paying the steep shipping charge.
Amazon is fast becoming a shady and disreputable site in my opinoion...
Amazon is fast becoming a shady and disreputable site in my opinoion...
09-25-01, 11:37 PM
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Originally posted by Basant Nanda
I have had the same problem happening to me on my order when I checked it today. I cancelled my entire order and lost my GC in the process. But I don't care about losing the GC because B&Ms will probably have the DVD at a reasonable price anyway. Even with a GC, Amazon is pretty pricey. I would rather pay a sales tax of less than a dollar than paying the steep shipping charge
I have had the same problem happening to me on my order when I checked it today. I cancelled my entire order and lost my GC in the process. But I don't care about losing the GC because B&Ms will probably have the DVD at a reasonable price anyway. Even with a GC, Amazon is pretty pricey. I would rather pay a sales tax of less than a dollar than paying the steep shipping charge
09-26-01, 09:57 AM
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Count me in, too! My GODFATHER TRILOGY order from June was $65 including shipping, now it's $68. So I cancelled!
Not that it would do much good, but I e-mailed Amazon to tell them what I thought of their withdrawing promotions from earlier orders:
"I placed an order in June for THE GODFATHER trilogy which included a $10 coupon and your free shipping offer. I chekced my order today and noticed that you had re-instated the shipping charge. As a result I have cancelled my order. this cancellation is not over whether I have to pay an additional $2.98 which is negligible, buy your casual disregard for terms in an order between the time it was placed and when it was shipped. there should be no change without consulting the customer. I can order the same title from other vendors for $2-3 more (even without a coupon) knowing they will not change the terms of a promotion."
Of course, I'll be surprised if I hear from Amazon!
Not that it would do much good, but I e-mailed Amazon to tell them what I thought of their withdrawing promotions from earlier orders:
"I placed an order in June for THE GODFATHER trilogy which included a $10 coupon and your free shipping offer. I chekced my order today and noticed that you had re-instated the shipping charge. As a result I have cancelled my order. this cancellation is not over whether I have to pay an additional $2.98 which is negligible, buy your casual disregard for terms in an order between the time it was placed and when it was shipped. there should be no change without consulting the customer. I can order the same title from other vendors for $2-3 more (even without a coupon) knowing they will not change the terms of a promotion."
Of course, I'll be surprised if I hear from Amazon!
09-26-01, 01:34 PM
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what does this mean?
i ordered photoimpact which would be free after rebate and heathers (not tin) with stl making over 50$ and i used 10 off 50. i had 8.80 left over from a 30$ at&t gc, since i had two 30 at&T i planned on combining the 8.80 and whatever was left over from the second one for a third order. however amazon automatically throw the 8.80 into the offer. here are the emails, it's my first time dealing with amazon, so what does this last email mean? since the items shipped already do i need to return it for the credit? etc.
Thanks for writing to us at Amazon.com.
First, let me apologize for this billing error. I've requested a
refund
of $42.66 to your credit card. This refund should go through within
the
next few business days and will appear as a credit on your next credit
card billing statement. We will also send you an e-mail message to
confirm when the refund has been processed.
You may also view returns and refunds by clicking on the "Your Account"
link at the top of our web site, then selecting the link marked "See
the
status of all your orders." Completed returns and refunds will appear
at
the bottom of the order summary page.
Thank you for shopping at Amazon.com.
Best regards,
Carla Arthur
http://www.amazon.com
>Date: Wed Sep 26 02:32:26 GMT+00:00 2001
>Subject: Re: Your Amazon.com Order ()
>To: [email protected]
>From: @yahoo.com
>i just got a shipping notice for this order and i
>noticed now there is NO promtional discount at all. if
>you can't fix that then let me know how to cancel the
>order. i find it odd that i wanted only 8.80 removed
>from a previous gc and was told that couldn't be done
>and now that 8.80 and the rest from the new coupon is
>missing. what the hell is going on? i have heard of
>amazon's good reputation but this is the first time i
>have purchased from your site and i'm not pleased at
>all so far.
>
.............the 42.66 is what would of been correct however the shipping notice said i was gonna be charged 62.95. i didn't cancel anything.
Thanks for writing to us at Amazon.com.
First, let me apologize for this billing error. I've requested a
refund
of $42.66 to your credit card. This refund should go through within
the
next few business days and will appear as a credit on your next credit
card billing statement. We will also send you an e-mail message to
confirm when the refund has been processed.
You may also view returns and refunds by clicking on the "Your Account"
link at the top of our web site, then selecting the link marked "See
the
status of all your orders." Completed returns and refunds will appear
at
the bottom of the order summary page.
Thank you for shopping at Amazon.com.
Best regards,
Carla Arthur
http://www.amazon.com
>Date: Wed Sep 26 02:32:26 GMT+00:00 2001
>Subject: Re: Your Amazon.com Order ()
>To: [email protected]
>From: @yahoo.com
>i just got a shipping notice for this order and i
>noticed now there is NO promtional discount at all. if
>you can't fix that then let me know how to cancel the
>order. i find it odd that i wanted only 8.80 removed
>from a previous gc and was told that couldn't be done
>and now that 8.80 and the rest from the new coupon is
>missing. what the hell is going on? i have heard of
>amazon's good reputation but this is the first time i
>have purchased from your site and i'm not pleased at
>all so far.
>
.............the 42.66 is what would of been correct however the shipping notice said i was gonna be charged 62.95. i didn't cancel anything.
09-26-01, 03:01 PM
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I'm going through this with an CS rep right now. They're not sure why it's showing the shipping as being deducted from the GC total, but the records they're able to pull up show the correct information for my orders.
09-26-01, 04:38 PM
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Originally posted by wizzy
I'm going through this with an CS rep right now. They're not sure why it's showing the shipping as being deducted from the GC total, but the records they're able to pull up show the correct information for my orders.
I'm going through this with an CS rep right now. They're not sure why it's showing the shipping as being deducted from the GC total, but the records they're able to pull up show the correct information for my orders.
09-26-01, 07:08 PM
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Re: what does this mean?
Originally posted by Gsuscryst
i ordered photoimpact which would be free after rebate and heathers (not tin) with stl making over 50$ and i used 10 off 50. i had 8.80 left over from a 30$ at&t gc, since i had two 30 at&T i planned on combining the 8.80 and whatever was left over from the second one for a third order. however amazon automatically throw the 8.80 into the offer. here are the emails, it's my first time dealing with amazon, so what does this last email mean? since the items shipped already do i need to return it for the credit? etc.
i ordered photoimpact which would be free after rebate and heathers (not tin) with stl making over 50$ and i used 10 off 50. i had 8.80 left over from a 30$ at&t gc, since i had two 30 at&T i planned on combining the 8.80 and whatever was left over from the second one for a third order. however amazon automatically throw the 8.80 into the offer. here are the emails, it's my first time dealing with amazon, so what does this last email mean? since the items shipped already do i need to return it for the credit? etc.
I am not sure what the answer to the above question is. But this may explain why only $8.80 from the previous GC was applied to your new order.
09-26-01, 09:29 PM
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After some of the shadiness with Amazon's customer service during the summer (STL banning, free shipping disappearing after they applied it to all outstanding orders, etc.), I'd pretty much written them off... I had one order left - The Simpsons and Book of Hope placed under the free shipping policy, STL and with my $25 Ofoto gift certificate.
Well I got a shipping confirmation tonight with a $35.89 total - it should have been $2.42. So I checked my online AMEX statement... Of course I've been charged $35.89... They have seriously gone downhill.
I called CS and they say I will be credited back the difference in the next few days or so, but still this is getting to be pathetic. I wonder how many people don't look at their invoices or e-mails that carefully?
Well, this was my last order with Amazon after three years...
Well I got a shipping confirmation tonight with a $35.89 total - it should have been $2.42. So I checked my online AMEX statement... Of course I've been charged $35.89... They have seriously gone downhill.
I called CS and they say I will be credited back the difference in the next few days or so, but still this is getting to be pathetic. I wonder how many people don't look at their invoices or e-mails that carefully?
Well, this was my last order with Amazon after three years...
09-27-01, 12:15 AM
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A follow-up to my earlier posting--I did get an e-mail answer from Amazon as to why they reimposed the shipping charge on my GODFATHER order:
"Thank you for writing to us at Amazon.com. I apologize for the change made to your order. It appears this change reappeared when we reduced the price of the item to the current website price. In looking into this item I determined that the GODFATHER COLLECTION is not scheduled to be released until October 9th. If you have any further questions feel free to contact us at the number below. Thank you again for shopping at Amazon.com. We hope to see you again soon. Best regards, Jesse Walker"
Sorry, but I'm not buying Amazon's reason for reimposing the 2.98 shipping charge. Of course, if they are so sorry about their error, I notice they didn't offer any kind of monetary apology such as a coupon or anything else of substance!
"Thank you for writing to us at Amazon.com. I apologize for the change made to your order. It appears this change reappeared when we reduced the price of the item to the current website price. In looking into this item I determined that the GODFATHER COLLECTION is not scheduled to be released until October 9th. If you have any further questions feel free to contact us at the number below. Thank you again for shopping at Amazon.com. We hope to see you again soon. Best regards, Jesse Walker"
Sorry, but I'm not buying Amazon's reason for reimposing the 2.98 shipping charge. Of course, if they are so sorry about their error, I notice they didn't offer any kind of monetary apology such as a coupon or anything else of substance!
09-27-01, 04:14 PM
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A follow-up to my previous post. I had ordered WAITING FOR GUFFMAN from Deep Discount DVD and after waiting nearly 2 weeks after ordering it I cancelled and bought locally.
DDD read my post about their problem and apologized the way I thought Amazon should have done--they offered me a 10% discount on top of their already low prices (even with free shipping).
I'm not holding my breath waiting for Amazon to send me a coupon. They have coupons out there on the web, and I'm not even interested!
DDD read my post about their problem and apologized the way I thought Amazon should have done--they offered me a 10% discount on top of their already low prices (even with free shipping).
I'm not holding my breath waiting for Amazon to send me a coupon. They have coupons out there on the web, and I'm not even interested!
Last edited by dvdirv; 11-08-01 at 07:24 AM.
09-27-01, 05:11 PM
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They did the same thing with me. I got a shipping confirmation this morning. It listed a total price that didn't match my order as I had used a gift certificate. So, I go to my account information section on their website. This was so strange. It shows on my order page:
Grand Total For This Order: $89.61
Total paid by AMEX: $139.61
I called customer service and fortunately got a nice rep on the phone. She said that they have been "updating their server" and some of the gift certificates and promo codes didn't carry over. She said that she would credit my American Express the $50 and it would go through by end of business tomorrow.
I told her that it really isn't nice to charge someone more than what they authorized. She said, "believe me, you are not the first call I have had on this today."
I guess my point is, PLEASE check your shipping confirmations against your credit card statement. You never know...
Grand Total For This Order: $89.61
Total paid by AMEX: $139.61
I called customer service and fortunately got a nice rep on the phone. She said that they have been "updating their server" and some of the gift certificates and promo codes didn't carry over. She said that she would credit my American Express the $50 and it would go through by end of business tomorrow.
I told her that it really isn't nice to charge someone more than what they authorized. She said, "believe me, you are not the first call I have had on this today."
I guess my point is, PLEASE check your shipping confirmations against your credit card statement. You never know...
09-27-01, 05:44 PM
#25
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I think this should be posted in a more prominent area but I just looked at an order that shipped tuesday and what I was actually charged. My total according to me was 37.43 and they charged me $44.45 removing my share the love discount and my promo coupon discount.
Everyone needs to check their orders. Amazon has lost me as a customer for good...not that they care.
Everyone needs to check their orders. Amazon has lost me as a customer for good...not that they care.