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Ticketmaster--where's the outrage?

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Ticketmaster--where's the outrage?

Old 12-26-22, 01:56 PM
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Re: Ticketmaster--where's the outrage?

This is just a fabulous article from The Ringer, both about the Ticketmaster outrage, the Taylor fiasco, and as a larger picture of the music industry as a whole. Itís long, but worth the read.

Is Live Music Broken? Itís Not Just Ticketmaster, Itís Everything.

Old 12-26-22, 04:36 PM
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Re: Ticketmaster--where's the outrage?

All irrelevant. People get upset when they don't score tickets. Not this, that, or the other. Figure out how to sell 3 million tickets for 1 million seats and problem solved. Until then people are going to have a grievance.
Old 12-26-22, 06:12 PM
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Re: Ticketmaster--where's the outrage?

Originally Posted by rw2516 View Post
All irrelevant. People get upset when they don't score tickets. Not this, that, or the other. Figure out how to sell 3 million tickets for 1 million seats and problem solved. Until then people are going to have a grievance.
Did you read the article? They address that point specifically
Ticketmaster, which did not respond to a request for comment for this article, has provided a pretty straightforward defense of what went wrong. In a blog post that was temporarily deleted (and later edited and reposted) after Swifties swarmed it, the company said it believed that limiting the presale to “Verified Fans,” who had to receive a code ahead of time, would contain the demand to a reasonable amount. Instead, the post said, “the staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests—4x our previous peak.” At an event that week, Live Nation CEO Michael Rapino said, “We invited a million and a half on that day to come and buy those tickets, but it’s kind of like having a party. Everybody crashed that door at the same time with 3.5 billion requests.”

There is some legitimacy to the notion that any ticketing agency would have faced immense struggle in attempting to navigate the mind-boggling level of fame and popularity that Taylor Swift now has. (Her new album, Midnights, broke the record for largest overall week for any album; it took just four days for her to break the previous record, which was held by … her, for her 2017 album Reputation.) Dean Budnick, the Ticket Masters author, pointed out that Ticketmaster would have likely fared better if it had staggered the presale dates, instead of attempting to handle them all at once. Still, in a larger sense, the demand was unparalleled. “I’m not here to altogether defend Ticketmaster, I want to be clear,” Budnick said. “Get me going on service fees and you got me. But when it comes to this? I don’t know what they realistically could have done.”
Old 12-29-22, 09:42 AM
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Re: Ticketmaster--where's the outrage?

Dean Budnick, the Ticket Masters author, pointed out that Ticketmaster would have likely fared better if it had staggered the presale dates, instead of attempting to handle them all at once.
the man is a genius. Seriously have to wonder WTF they were thinking doing all dates and venues on one day and not going with at least an east coast, middle states and west coast schema. Just a stupid move.
Old 12-29-22, 11:14 AM
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Re: Ticketmaster--where's the outrage?

As I said, the best thing they could have done is gate-kept the online lobby to only those who had a valid pre-sale code. The fact that anybody or any Bot could wait in the lobby totally overwhelmed the system. If that lobby was limited to the million people who had a valid pre-sale code would have kept the system from crashing.
I am still amazed that I got phenomenal seats for the Vegas show within ten minutes of them going on sale for PSL owners. It was exactly the same time as the Capitol One sale, but maybe because I had a different link, I got very lucky
Old 12-29-22, 04:30 PM
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Re: Ticketmaster--where's the outrage?

What is the origin of the outrage? "I didn't get tickets". How much outrage is coming from people who got tickets but are furious over the price, service fee, system failures? Are people who got tickets suing?
I'm sorry, but in the Taylor Swift case, it comes off as more of an entitlement issue. People need to learn you don't get everything you want in life.
Old 12-29-22, 04:39 PM
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Re: Ticketmaster--where's the outrage?

Originally Posted by rw2516 View Post
What is the origin of the outrage? "I didn't get tickets". How much outrage is coming from people who got tickets but are furious over the price, service fee, system failures? Are people who got tickets suing?
I'm sorry, but in the Taylor Swift case, it comes off as more of an entitlement issue. People need to learn you don't get everything you want in life.
I think you need to look at it separately. For those who just wanted to buy tickets but didn't get a pre-sale code, then sure. Those who were lucky enough to get a pre-sale code should have been able to buy a ticket. Ticketmaster knew exactly how many tickets were available for pre-sale and determined how many Fan Verified codes would be issued. There's no reason to send out several times the number of codes than tickets available, because even if many who got the codes decided not to use them (extremely unlikely), they could still sell those tickets at the Capitol One or later the General ticket sale (which as it turned out never even happened).
If they had limited the number of Fan Verified pre-sale codes to a reasonable number, and more importantly, if they made it so that only those with valid pre-sale codes could enter the waiting room, things would have gone a lot smoother and those with the codes would have had a fair chance to buy the tickets.
I know a lot about this because my daughter got a pre-order code, entered the lobby and waited five hours to get a chance to buy tickets. She ended up with very expensive VIP package seats, but we did get something at least.

One follow up note : There were apparently some unsold seats still after they cancelled the General sale. Those tickets were made available to certain people who were gifted pre-sale codes and couldn't get tickets. I think that was the only fair solution and I'm glad a few more fans got to buy tickets.
Old 12-29-22, 05:15 PM
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Re: Ticketmaster--where's the outrage?

Was it communicated by Swift or Ticketmaster that receiving a code would guarantee you tickets? I was under the impression it moved you up in line but still didn't guarantee you tickets. With a six ticket limit they would have had to limit codes to 333,000.
How fast were the pre codes gobbled up? If the number of precodes had been reasonably limited, and were gone real fast, wouldn't we still be where we are now with people upset about not getting a code?

I want to be fair here. But when I see videos of people crying over not getting tickets, like Ticketmaster killed their dog, I get the impression that there is absolutely nothing that would satisfy these people, outside of getting a ticket. No system would have been fair enough.

Last edited by rw2516; 12-29-22 at 05:20 PM.
Old 12-29-22, 06:02 PM
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Re: Ticketmaster--where's the outrage?

Originally Posted by rw2516 View Post
Was it communicated by Swift or Ticketmaster that receiving a code would guarantee you tickets? I was under the impression it moved you up in line but still didn't guarantee you tickets. With a six ticket limit they would have had to limit codes to 333,000.
How fast were the pre codes gobbled up? If the number of precodes had been reasonably limited, and were gone real fast, wouldn't we still be where we are now with people upset about not getting a code?
The pre-sale codes weren't "gobbled up", they were sent to a select few of the millions who registered for a chance to get one. I talked to a bunch of people who signed up for a chance to get one. None of us did, besides my daughter (whose chances got "boosted" because she bought an album through Taylor's merch store).
No there wasn't a guaranty that the code would get you tickets, but it's a limited code with access to pre-sale. So it wasn't unreasonable to expect to be able to get a shot at tickets, considering how relatively few were sent out (at least compared to the number of applecants)

Per Ticketmaster's post :

TICKETS TO TAYLORíS TOUR

  • By requiring registrations, Verified Fan is designed to help manage high demand shows Ė identifying real humans and weeding out bots. Keeping bots out of queues and avoiding overcrowding helps to make wait times shorter and onsales smoother.
  • Based on fan interest at registration we knew this would be big. Over 3.5 million people pre-registered for TaylorSwiftTix Presale powered by Verified Fan, which is the largest registration in history.
  • Historically, around 40% of invited fans actually show up and buy tickets, and most purchase an average of 3 tickets. Around 1.5 million people were sent codes to join the onsale for all 52 show dates, including the 47 sold by Ticketmaster.
  • The remaining 2 million Verified Fans were placed on a waiting list on the small chance that tickets might still be available after those who received codes had shopped.
Old 01-24-23, 10:27 AM
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Re: Ticketmaster--where's the outrage?

Ticketmaster hearing kicked off about 20 minutes ago:
Live updates: Ticketing industry testifies after Ticketmaster's Taylor Swift concert debacle (cnn.com)
Old 01-24-23, 05:55 PM
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Re: Ticketmaster--where's the outrage?

Read some recaps of the hearing today. It's hilarious to me that Live Nation basically says there is nothing they can do about bots and scalpers. I think anyone with an ounce of tech savvy could come up with some ideas. And they also say that ticketing is super competitive right now, which I can't believe is something Live Nation actually said on the record.
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Old 01-24-23, 06:10 PM
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Re: Ticketmaster--where's the outrage?

I saw a compilation of Senators doing Taylor Swift lyric-based puns. It was painful
Old 01-24-23, 07:27 PM
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Re: Ticketmaster--where's the outrage?

It was a crooked industry for decades...and it's still a crooked industry.
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Old 01-25-23, 03:13 PM
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Re: Ticketmaster--where's the outrage?

Originally Posted by Decker View Post
I saw a compilation of Senators doing Taylor Swift lyric-based puns. It was painful
Yeah - that showed me the politicians really don't give a shit. They're just paying lip service to their constituents while continuing to take payoff money and laughing.
Old 01-27-23, 12:17 PM
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Re: Ticketmaster--where's the outrage?

While TM certainly sucks as is a near-monopoly, the issue isn't just them, you know - it's the whole system that is rotten, right down to many of the performers and their agents and promoters.

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