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they probably were confused as to what the actual damage was (for everyone) or probably were confused as to what was being requested from starmax so they added the two issues together and got that confusing mess.
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They're asking for the serial number of your UE, the one stamped in the copper case.
I assume Starmax is asking for this information to avoid duplicate requests - there's only one UE #1799, and Starmax is going to send one set of replacement digipacks for that serial number. YesAsia confused everybody by saying the serial number is on the digipack. |
Originally Posted by ehonauer
I'm going to post the Korean characters again:
올드보이UE 디지팩 교환신청 |
Yeah, thanks a bunch, I just sent them an email with that subject so hopefully if it hasent gone through in the past, it will now.
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So, if I don't write the subject line in Korean they won't send a reply?
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What do they mean with starmax contact number? I dont have a contact number with them, i sent them an email last week with the replacement form but never received a reply.
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Originally Posted by DVDFever
What do they mean with starmax contact number? I dont have a contact number with them, i sent them an email last week with the replacement form but never received a reply.
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Originally Posted by fourizonly
So, if I don't write the subject line in Korean they won't send a reply?
Originally Posted by DVDFever
What do they mean with starmax contact number? I dont have a contact number with them, i sent them an email last week with the replacement form but never received a reply.
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Originally Posted by ehonauer
Follow up on the email subject line: To successfully accomplish this, you have to install Korean fonts, and copy the Korean characters. THE KOREAN SUBJECT LINE HAS NOT BEEN POSTED YET IN THIS THREAD. Brent didn't have Korean characters on his computer when he created the thread, so that gobbledy-gook you see really is gobbledy-gook.
I'm going to post the Korean characters again: 올드보이UE 디지팩 교환신청 If you see the above as Korean characters, you can copy and paste it as the subject of your email to Starmax. Otherwise, don't bother. To see the Korean characters on Windows XP: To get Korean language support: Start --> Control Panel --> Regional and Language Options --> Languages (Tab) --> Install files for East Asian Languages (it then prompts you for the Windows XP installation disk) In Internet Explorer, go to View -> Encoding -> More -> Korean. Refresh this page, and you should see the Korean characters. Make sure you send the email from a "real" email provider - ATT, gmail, etc. - not yahoo or hotmail. Include your name, address, phone number, and Oldboy serial number. Starmax is still gathering info on replacement requests, so there may be time to send a request. Again, if you're working through your retailer, it's probably not necessary to send a duplicate request to Starmax. Deal with Starmax directly if your retailer won't/can't contact them for you. Any idea how I get the Korean font in Outlook 2003? For some reason the subject line shows up as ?????, but if I enter it in the actual email, it shows up as 올드보이UE 디지팩 교환신청. |
Thanks for the help guys i filled in my phone number but i wasnt really sure it was the right thing.
Its off to waiting now then... |
Sent an email to Koreandvds asking them to check my copy of Old Boy for damage before sending and if damaged, to include me in their request to Starmax for replacement. Their speedy reply:
Dear Customer We know why the digipak is damaged, so we will send it not to be damaged. So don’t worry about tit. You will receive it without any damage. Your order will be shipped within December 22~24. Thanks. From www.koreandvds.com |
I wish they would send me that email so I wouldn't have to worry about tit anymore either. :(
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Originally Posted by Trigger
So, I shouldn't worry about tit - but what about the DVD cases? How do you suppose they're gonna go about shipping it without damage? Wouldn't it have gotten damaged from being shipped to them?
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I hope they took the time to make sure mine will be ok before they shipped it out on the 14th.
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Originally Posted by Trigger
Sent an email to Koreandvds asking them to check my copy of Old Boy for damage before sending and if damaged, to include me in their request to Starmax for replacement. Their speedy reply:
So, I shouldn't worry about tit - but what about the DVD cases? How do you suppose they're gonna go about shipping it without damage? Wouldn't it have gotten damaged from being shipped to them? So you will probably still have some marks on your digipacks, although they will be much lighter than what has been seen so far. I was surprised that they didn't switch around the foam as DrGerbil suggested, they just put a piece of bubble wrap inside the case. They did open the seal but I couldn't really tell they had done so. |
Originally Posted by ehonauer
See my earlier post: "KoreanDVDs had actually opened the set and placed bubble wrap inside the copper case, but there was still some damage to the digipacks."
So you will probably still have some marks on your digipacks, although they will be much lighter than what has been seen so far. I was surprised that they didn't switch around the foam as DrGerbil suggested, they just put a piece of bubble wrap inside the case. They did open the seal but I couldn't really tell they had done so. So the bubble wrap wasn't part of the original packing? Mine came from DVDAsian and it also had some bubble wrap on the inside of the tin. |
I ordered one previously from YesAsia and there was no bubblewrap inside the copper case.
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Looks like this puppy is gone now - out of stock at KoreanDVDs.com.
Still available at HKflix for $199, and this place, which I've never heard of, for $116: http://hanbooks.com/olliuledr4di.html |
DVDfromKorea has it listed as in stock for $93.99.
I recently bought stuff from them, and it was smooth all the way. |
Indeed, it is. Funny, they were out of stock a couple of weeks ago.
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Well, I got my Oldboy UE from KoreanDVDs in the mail today. Two of the things are damaged, but not really all that much. The two that are damaged are the Ult. Movie and the Ult. Supplement I cases.
Also, they shipped it to me in a nomal brown box. As I opened the top of the brown box, laying on top of the bubble wrap that was around the purple box, was a DVD in a plastic sleeve. The film is listed as Time To Die on the DVD itself, released by a company called Daum I do believe. When I put it in, it says it's called Expect To Die. What exactly is this and why did they put this in my package? The reviews for this movie sound great! ;) I just hope this DVD isn't a message from the Grim Reaper!!! For the record, the number of my Oldboy UE set is 0288. |
One of these just sold on eBay for only $110, shipping included. The seller and winner both had 0 feedback though.
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Originally Posted by BrentLumkin
One of these just sold on eBay for only $110, shipping included. The seller and winner both had 0 feedback though.
Yeah, I'm the buyer. I don't usually buy off of ebay, and I'm bit nervous about the seller. I know I'm legit. I'll post again once I have it in my hands. |
Originally Posted by Miyazaki
Yeah, I'm the buyer. I don't usually buy off of ebay, and I'm bit nervous about the seller. I know I'm legit. I'll post again once I have it in my hands.
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Cool, keep us updated on this Miyazaki!
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Oldboy UE replacement program has ended.
Starmax has posted a new msg to it's Oldboy website regarding the replacement program. I haven't done a complete translation of this, as I couldn't be arsed (too much drinkin & eating ) :D
But all the important stuff is there! OLD BOY - UE - Related Information. 2004.12.24 1. The replacement digipak program has ended and the replacements for the damaged digipak's have been sent out. Hopefully you will receive your exchanged product soon. 2. We apologise for people who reported that they had damaged film cell (Kang Hye Jung's), for those 4 who applied to get it exchanged, we apologise that we could not send it out. We will get it ready to send out next week. 3. For people who applied for exchange of digipak after 20th DEC, we will exchange the digipak, but postage will be charged to people who applied after 20th. 4. We recieved lots of love and support from Oldboy mania fans for OLDBOY DVD homepage, unfortunately, it will be closing down on 31st of december 2004. We thank all the fans who have shown interest, and we will see you soon with another movie homepage. 5. We deeply apologise for trouble we have caused to customers, and we hope you have wonderful and prosperous new year. we will come back with new and exciting title. HAPPY NEW YEAR. |
NO TIN REPLACEMENTS AT ALL!!!!!!!!!!!!!!!!!!!!!!
A TOTAL JOKE! mines a complete mess and I may as well stick the piece of crap in the bin! these guys are dicks and I hope they go bust! |
Sort of off topic:
If not purchasing the UE of Oldboy, should one get the Final Edition or that other one? |
Originally Posted by Romerojpg
NO TIN REPLACEMENTS AT ALL!!!!!!!!!!!!!!!!!!!!!!
A TOTAL JOKE! mines a complete mess and I may as well stick the piece of crap in the bin! these guys are dicks and I hope they go bust! Try again, or contact the store you bought it from. |
Did anyone get any feedback from YesAsia? A friend of mine who ordered it through them responded to their emails from phone numbers and tin number, but they did not get back to him.
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Originally Posted by movieking
Did anyone get any feedback from YesAsia? A friend of mine who ordered it through them responded to their emails from phone numbers and tin number, but they did not get back to him.
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Got my replacement digipak's today.
Starmax has also thrown in what looks to be a plastic coated cardboard liner for the copper case. It's Black & grey with the fractured pattern on it (same as the gift box) with OLDBOY written down the front. Edit: sorry for the poor quality, were taken with a mobile. http://home.exetel.com.au/kimba/copp...e%28158%29.jpg http://home.exetel.com.au/kimba/copp...e%28159%29.jpg |
got mine today - no damage to speak of really... My only problem is gonna be keeping them that way. Wish I had that thing you got. Oh well. Don't know what number mine is - didn't check and I have a headache right now.
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I emailed Yesasai yes, and sent Pics of my Toin and cases, so its up to them to do the right thing by me.
and that inside liner thing is a little late I guess, as all the damage is done now, but hey at least they know they messed up Big. |
What I don't understand is why the dvd sites that sold the UE didn't request the replacement digipacks themselves once they found out about the problem.
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Originally Posted by bluesparrow
What I don't understand is why the dvd sites that sold the UE didn't request the replacement digipacks themselves once they found out about the problem.
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Yeah, I guess since the set sells out everywhere they don't have to. :/
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I just got mine today as well and would like to give a huge thanks to Starmax for owning up to their mistakes and replacing the cases for us.. Especially those of us who live in the US. Most other companies would've just said "Oh well, its your problem not ours" and left us empty.
While the damage on mine wasnt bad to begin with, I really do appreciate them replacing it, and even moreso, sending out those liners (I had no clue what it was at first until I checked here). That really make it look nice now, and helps the cases go in/out easier. |
Originally Posted by sofdec
I just got mine today as well and would like to give a huge thanks to Starmax for owning up to their mistakes and replacing the cases for us.. Especially those of us who live in the US. Most other companies would've just said "Oh well, its your problem not ours" and left us empty.
While the damage on mine wasnt bad to begin with, I really do appreciate them replacing it, and even moreso, sending out those liners (I had no clue what it was at first until I checked here). That really make it look nice now, and helps the cases go in/out easier. Did you receive any sort of response from Starmax when you requested replacement cases? Just wondering because I have not received anything from them yet. |
I just sent Starmax a request for that liner since my digipacs are only lightly scuffed. My set is 0671 in case anyone's keeping track.
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