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-   -   Oldboy UE thread part two: The Revenge! (https://forum.dvdtalk.com/international-dvd-talk/400644-oldboy-ue-thread-part-two-revenge.html)

Brent L 12-30-04 04:43 PM

I still haven't received an email back from them about this.

Shintaro 12-30-04 08:18 PM

I never had a response from Starmax.
I just emailed them with the info (case # etc) and then sat in limbo for a few weeks.

sofdec 12-31-04 01:56 AM

Didnt receive any responce myself, so I just resent them another email the other day (12-22 I think) saying the same thing.. Still havent heard anything other than having this show up this morning.

Geminix 12-31-04 02:41 PM

Got my replacements this morning also. The only response I had from Starmax though email was when I first emailed them and asked if they would send replacements to the USA (I did send it with the Korean subject line mentioned in the earlier thread). They replied back asking me to fill out their email form with the details. So I did, and told them I had damage to the first THREE digipacks (movie, supp I and supp II).. and they did indeed send me all three replacements! :)

I am really digging the insert sleeve they sent too.. now I can rest assured that the contents are well protected and won't catch and tear when going in and out of the case.

Good job Starmax for such a quick turnaround on these!

sofdec 12-31-04 04:31 PM

Yeah, Im loving the sleeve. I really do wish I would've mentioned the 2nd case was damaged since mine has a little mark on the top and bottom (nothing bad, but if I had known it would be this easy to replace, I wouldve definately done so, I just didnt wanna 'push my luck' and find out they didnt replace either because I requested too much :p )

I'm happy though, and loving the sleeve.

sofdec 12-31-04 10:58 PM

Gotta question for anyone who might know..

I have the Special Edition and Ultimate Edition.. I'm seeing this at aznfilms.com for the Final Edition:

If you guys lucked out on the 4 Disc Ultimate Edition, here is the next best thing. With all the special features from the UE, but with a better, restored print, this 2 Disc Final Edition is the way to go. Our only gripe is that they took out the DTS audio track so it's a give and take.

I always assumed the Final Edition was just Disc 1 + Disc 2 of the Ultimate edition.. with less extras (Less commentaries and no short films), So am I mistaken, or is aznfilms?

The main thing I'm asking about, is the "better, restored print" which makes it sound like its better than the Ultimate edition.. is that the case, or is it the same?

DrGerbil 12-31-04 11:54 PM


Originally Posted by sofdec
Gotta question for anyone who might know..

I have the Special Edition and Ultimate Edition.. I'm seeing this at aznfilms.com for the Final Edition:

If you guys lucked out on the 4 Disc Ultimate Edition, here is the next best thing. With all the special features from the UE, but with a better, restored print, this 2 Disc Final Edition is the way to go. Our only gripe is that they took out the DTS audio track so it's a give and take.

I always assumed the Final Edition was just Disc 1 + Disc 2 of the Ultimate edition.. with less extras (Less commentaries and no short films), So am I mistaken, or is aznfilms?

The main thing I'm asking about, is the "better, restored print" which makes it sound like its better than the Ultimate edition.. is that the case, or is it the same?

http://www.dvdbeaver.com/film/DVDCompare7/oldboy3.htm

manicsounds 12-31-04 11:54 PM

http://www.dvdbeaver.com/film/DVDCompare7/oldboy3.htm

sofdec 01-01-05 12:22 AM

ahh thanks.

I didnt even think of checking there - I figured it would've been too soon for comparisons with the new version :)

Either way, I'll stick with the UE/SE, and sorry for going off topic there :p

DanishDVDfreak 01-02-05 10:00 AM

I got my replacements the other day as well...VERY fast service from Starmax...I emailŽed them just before dec. 20, and I got my replacements on the 27th

Romerojpg 01-02-05 10:28 AM

So basically the Ultimate Edition is far from Ultimate at all! in fact its the worst!

best to wait for a best transfer and DTS on one version then as this is a joke they messed up it all like this, pahhh what a waste!

rename it

OLDBOY Ultimate packaging and extras, but not sound or transfer Edition!

Vandaahl 01-02-05 02:09 PM

What about the bloody Hong Kong disc? It's been out for a while but I can't find any comments on it.

Trigger 01-02-05 06:46 PM

harry knowles's commentary was lame. i don't like him

Romerojpg 01-02-05 07:04 PM

harry knowles I hate the big git to start with :)

DrGerbil 01-02-05 08:28 PM


Originally Posted by Romerojpg
harry knowles I hate the big git to start with :)

Supposedly, Tarantino was to join Knowles in the recording booth... a shame that didn't come to pass.

sofdec 01-02-05 08:51 PM

I'm sort of glad the 2 of them didnt go in there together.. I just think it wouldve turned out BAD.

I wouldve loved a tarantino commentary though - All knowles did was read the subtitles throughout it and comment on the wallpaper :p

I did think some of his stuff was entertaining though.. Just didnt add to the movie much ;)

royalwithcheese 01-03-05 01:45 AM

so if i order the UE from one of the sites that still offers it, can i still get the replacement digipaks if i pay for postage? does anybody have direct quotes from starmax?

Shintaro 01-03-05 02:54 AM


Originally Posted by royalwithcheese
so if i order the UE from one of the sites that still offers it, can i still get the replacement digipaks if i pay for postage? does anybody have direct quotes from starmax?

I think you'd be SOL.
But you could email them and ask, or ask the retailer if they have ordered replacements.

sofdec 01-03-05 04:44 AM


Originally Posted by royalwithcheese
so if i order the UE from one of the sites that still offers it, can i still get the replacement digipaks if i pay for postage? does anybody have direct quotes from starmax?

Thats what someone said, I'd definately email them about it now ([email protected] or something like that) and make sure.

I think some sites are actually doing stuff to prevent damage though.

uvalaw2005 01-03-05 08:18 AM

Just got my replacement digipaks and the protective insert. I am delighted with this purchase, and very impressed with the customer service I received from both my vendor (theDVDetective) and the manufacturer. Thanks to all who made me aware of this fantastic DVD.

eXcentris 01-03-05 11:21 AM

Anyone get their replacement digipaks from Yesasia yet?

DrGerbil 01-03-05 01:41 PM


Originally Posted by eXcentris
Anyone get their replacement digipaks from Yesasia yet?

No, but I did receive my package from Starmax, complete with film cuts. I honestly didn't think Starmax would replace those, but sure enough, the ones I specified in the email were replaced. :thumbsup:

[email protected] 01-04-05 01:32 AM

i ordered my OLD BOY UE last week from dvd.co.kr and the package was delivered today. to my surprise, it comes with the replacement digipacks already (packed separately from the dvd box) and also.. the old boy cardboard thing..

flashburn 01-04-05 04:02 PM

Received my 3 replacement cases today from Starmax. :thumbsup: to Starmax sending out fast replacements.

royalwithcheese 01-04-05 08:07 PM


Originally Posted by [email protected]
i ordered my OLD BOY UE last week from dvd.co.kr and the package was delivered today. to my surprise, it comes with the replacement digipacks already (packed separately from the dvd box) and also.. the old boy cardboard thing..

do you read korean? does it say somewhere on that site that they are giving the replacement digipaks with all future orders of oldboy?

[email protected] 01-04-05 09:24 PM


Originally Posted by royalwithcheese
do you read korean? does it say somewhere on that site that they are giving the replacement digipaks with all future orders of oldboy?

nope. i dont understand korean but their email responses are in english. they did not inform me about the replacement digipacks. was surprised to see them on the same package. the only problem i had with this UE is the movie disc (disc one) has slightly pauses on each chapter start. gotte email them.

anyhow, got my TROY wooden korean release from dvd.co.kr because some popular koreandvds store cancelled my pre-order/s. i find dvd.co.kr very reliable and my packages neatly packed. always.

from their last email , they told me they only have a handful of OLB BOY UE dvd sets left. royalwithcheese, sent you a message regarding the website english translation procedures.

bozman 01-05-05 02:14 AM


Originally Posted by [email protected]
nope. i dont understand korean but their email responses are in english. they did not inform me about the replacement digipacks. was surprised to see them on the same package. the only problem i had with this UE is the movie disc (disc one) has slightly pauses on each chapter start. gotte email them.

anyhow, got my TROY wooden korean release from dvd.co.kr because some popular koreandvds store cancelled my pre-order/s. i find dvd.co.kr very reliable and my packages neatly packed. always.

from their last email , they told me they only have a handful of OLB BOY UE dvd sets left. royalwithcheese, sent you a message regarding the website english translation procedures.

Reggio - would it be possible to also have a copy of the translation procedures as there are several titles I would like to order from there too. Many thanks indeed for your help!

Trigger 01-05-05 03:16 AM

How are their prices for stuff? cheaper? shipping costs? If it's cheaper, I'll start ordering from them instead... I can deal with sites in other languages.

popeye 01-05-05 05:29 AM

Just got an email from yesasia who are now telling me that I've now got to contact Starmax my self to request the replacement digi-packs.

Here's the email:

Dear Valued Customer,

Thank you very much for your support to YesAsia.com.

With reference to the matter of replacing the keepcase for "Old Boy Ultimate
Edition", we would like to inform you that as requested by the publisher of the
above-mentioned item, Starmax, Korea, they would like to verify the level of
damage regarding the DVD keepcase so that they will be able to enhance their
future production. Hence, they would like to have your kind co-opearation to
contact them directly at [email protected] with the following information: -

1. Your Name;
2. Your shipping address;
3. Contact/Telephone Number;
4. The Serial Number (a 4-digit number printed on the copper case);
5. The Disc Number for the case(s) which is/are damaged (Disc 1 ~ Movie, Disc 2
~ Supplement I or Both) and attach an image of the damage(s);
6. Notes (if there is other problem with the DVD)

Please kindly be informed that if they do not hear from you by Jan 10, 2005,
they will assume that replacement is not required and any late report will NOT
be entertained. Meanwhile, please also be confirmed that they have scheduled
to send out the replacement case(s) by Jan 14, 2005.

We sincerely apologize for any inconvenience caused. Should you have any
further inquiry or comment, you are kindly advised to contact Starmax, Korea
directly at [email protected] .


Yours sincerely,
Customer Service Team
YesAsia.com, Inc.

The problem is that every time I try to send Starmax the necessary information my email fails to get through. Is this due to a lanuage problem.
Can anyone help?

movieking 01-05-05 06:20 AM

I am helping a buddy out with this, and he got the same email.

Excuse my language, but this is fucking unbelievable. Others already have received their new cases, and we still have to jump through hoops? Why the hell have we been dealing with YesAsia if they were only going to pass us off to Starmax? This is really pissing me off.

[email protected] 01-05-05 06:25 AM

posted below is the letter sent to me by dvd.co.kr. verbatim.


---------------------
I am sorrry to have english website.
Would you try to join us and order ?

This is help you.

HOW TO ORDER

This is information for foreigner to order in dvd.co.kr

PROCEED TO ORDER

1. join membership at dvd.co.kr
2. log in with membership
3. search for dvd titles
4. payment with bank account or credit card

(Join Membership)

회원 아이디 : ID (Membership Identification)
비밀번호 : Password
비밀번호 확인 : Password check again
이름 : Name
주민등록번호 : citizen ID
생년월일 : Birthday
성별 : Sex Man or Woman
전화번호 : phone Number ay home or office
전화번호 2 : Mobile phone
e-mail : e-mail address
주소 : ADDRESS (Detail Aaddress)
주소 2 : ADDRESS (City Nation)

배송지 정보 : Shipping Address

(Shipping progress with korean language)

Shopping in cart
계속쇼핑 means shopping continue.
회원구입 means Proceed to checkout for Membership
비회원구입 means Proceed to checkout for Non-membership.

Payment System
무통장 입금 means SEND Dollar to us by Bank account.
카드결제 means Credit card

Credit Card System
(주) 효성 Payment for Korean
(주) 효성(해외) Payment with Credit card payment issued in foreign country.

You sellect that you will send dollars to my bank account.
In that case, we have no problem.

무통장 입금 : 해외송금 (SEND DOLLAR)
My Bank account : Korea Exchange Bank
Account Number is 345-JSD-101057-5
Account Name is Wonyoung Park
Payment Money : exchange rate by Korean Exchage Bank
(you can count foreign exchange dollars, I will be receive money)




Thanks
Wonyoung Park

popeye 01-05-05 07:09 AM


Originally Posted by movieking
I am helping a buddy out with this, and he got the same email.

Excuse my language, but this is fucking unbelievable. Others already have received their new cases, and we still have to jump through hoops? Why the hell have we been dealing with YesAsia if they were only going to pass us off to Starmax? This is really pissing me off.

I agree - why the hell have yesasia being messing us all around when all they were going to do was to dierct us to Starmax. I've been trying to email Starmax all morning and my emails are not getting through.

I'm really pissed off with yesasia. :mad:

Does anyone know how to send the necessary info to Starmax?

[email protected] 01-05-05 07:16 AM

same here.. been dying to email starmax to report disc damage but my emails remain undelivered. anyone knows their website and working email address?

help!!

popeye 01-05-05 07:24 AM


Originally Posted by [email protected]
same here.. been dying to email starmax to report disc damage but my emails remain undelivered. anyone knows their website and working email address?

help!!

Looks like were all in the same boat. I've emailed yesasia and informed them of the problem and asked them to assist.

eXcentris 01-05-05 09:02 AM

Crap, I just received the same e-mail from YesAsia and I'm pissed... I agree with the above, why the heck are they asking us for all that information if they are ultimately going to have us deal with Starmax directly.

I had already sent the info Starmax had requested on Dec. 7th though and I just resent it again. My e-mail seemed to get through. Make sure the subject line reads as follows:

OLD BOY UE DIGIPAK EXCHANGE APPLICATION

movieking 01-05-05 10:20 AM

Did you send it to [email protected]?

eXcentris 01-05-05 10:42 AM


Originally Posted by movieking
Did you send it to [email protected]?


Yup! Did yours bounce back? I just checked my e-mail again and mine didn't bounce back so I assume it went thru.

Romerojpg 01-05-05 10:44 AM

I am totally pissed off at Yesasia! they are scumlords and I am gonna get stuck into themn fools! we have 5 days to get it sorted or we get nothing! THANKS YESASIA! FOR ALL YOUR PATHETIC HELP! I SENT YESASIA 6 EMAILS! and got a reply to one and nothing at all has been done about my problems! as I have probs with my fooking TIN! they are not going to replace that now are thy! wankers!

Miike-Mouse 01-05-05 12:48 PM

I sent a disgruntled email to yesasia too for faffing me about. *fingers crossed for a voucher* :D

Joe1086 01-05-05 01:07 PM

I just got the email from YesAsia. I sent an email to Starmax a month ago, and have received a response from them. Those who have already received their digipacks from Starmax, could you give me a description of the package it came in, and does it come through standard USPS?? Im in FL and I wont get back till the 10th, which is the final deadline, and I dont want to send another email to Starmax if I already received them. Im gonna call home and see if I received it.


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