mzupeman2

If it's supposed to be available at Target that soon, then I assume the people who've been calling Paramount should be receiving discs soon, or at least getting called back.

zekeburger1979

From the Digital Bits:

Meanwhile, we also have an update today on Paramount and DreamWorks' Saving Private Ryan Blu-ray Disc. The studio has unofficially confirmed that there IS a sound sync issue on current copies, and Amazon has just temporarily pulled the disc from sale. We're told that the studio IS working on fixed discs for retail, and they're expected to soon announce a replacement plan for those who already have the bad copies. For those who may not be aware, audio sync issues appear to start around Chapter 15 - certain lines of dialogue appear out of lip-sync with the film. Again, we'll post more on this as it comes in.

Drav3n

Since I bought my copy from Walmart, what should I do? Just return it back there?

mzupeman2

Well, how awesome this is. Soooo many people assumed that so many people were crazy or just technologically inept, and yet, there's INDEED an issue.

JimRochester

I think you're being a little sensitive. I think most people were just mentioning whether or not they had trouble. I really don't think they were insinuating there was a personal problem because you were having trouble.

TomOpus

Usually a replacement program is with the studio and not the place of purchase. If set up correctly, shouldn't be too much of a hassle.

Gizmo

Phew! Good to know the issue is with the CD and not the Blu-ray.

Looneybomber

Just a heads-up, it's frowned upon to copy and paste company emails due to confidentiality rules. Depending on the severity, it could even be grounds for termination. Posting the DPCI is harmless, but I would at least remove the PO and the OTR.

So do you work at a store or a DC?

bunkaroo

OK so I popped mine in on both my Oppo and PS3. Bitstream and decoded from the Oppo. In all cases, from Chapter 15 and on I could detect a sync issue.

Then I decided to let my Oppo play through from chapter 14 instead of skipping into 15 and it seemed better. Now I could just be fooling myself, or maybe this is why some have said they've watched the movie and didn't see an issue.

I'll still do the exchange but I thought maybe it's an issue with losing sync by skipping around.

Darth Maher

From what it looks like, Target's original release date was probably 5/18 (not the recall-replacement release date)... no wonder I couldn't find it there. Not even a spot for it.

This is one of those rare times that I'm glad I waited... and that was only because I am broke.

shacmasta

Re-watched my copy of Saving Private Ryan and it seems my copy is fine.

nycdude

lucky I held out. will wait till all this is sorted out before purchasing.

Solid Snake

ditto.

Jim

I would characterize that as 'fine' with your equipment configuration. If all SPR discs are the same as one would expect, you might consider how it will be if you ever change your configuration (new BD player, receiver, or TV).

slop101

Something I recall from when I bought my copy was that about half the copies (underneath the slipcover) were wrapped in the stretchy shrink-wrap and the other half were wrapped in the non-stretchy wrap that is folded and sealed at the edges. I wonder if that would denote a difference between the discs.

Variable_Star

Which wrapping did your copy have, slop101? My copy had the stretchy shrink-wrap. It didn't have the title sticker across the top either. Anyway, I've watched it twice and haven't noticed so much as a slight problem.

slop101

I'm not 100% sure, but I think I grabbed the non-stretchy cellophane-ish wrapped one (no problems with the disc as far as I can tell).

MrStayPuft

Mine didnt even have the security tape on the top of the case, but still shrinkwrapped

Darth Maher

Mine was wrapped in aluminum foil.

bd...?

So is this the reason you signed up and made your first post?

JayDerek

No doubt! I think we have a tattle tale in our midst...

beetyke

Thanks to thedigitalbits.com:

PARAMOUNT HOME ENTERTAINMENT RECALLING SAVING PRIVATE RYAN SAPPHIRE SERIES BLU-RAY DISCS

Replacement Product to be Available at Retail by Tuesday, May 18

HOLLYWOOD, CA (May 12, 2010) - Paramount Home Entertainment today announced that it is recalling the Sapphire Series Blu-ray edition of Saving Private Ryan recently released in North America, the United Kingdom and the Benelux countries due to an audio synch error that occurred during Technicolor's authoring process. Although Technicolor employs comprehensive quality control measures, in this instance the issue was not detected prior to replication.

"Technicolor has been a valuable partner to Paramount Home Entertainment, and both Paramount and Technicolor are committed to providing the highest quality product to consumers," said Dennis Maguire, President, Paramount Pictures Home Entertainment Worldwide. "Our Sapphire Series was created to present our greatest films with the finest picture and sound quality available. Saving Private Ryan is a five time Academy AwardŽ winning film including Best Director from one of America's most acclaimed filmmakers so we are recalling this edition to ensure that every Blu-ray disc honors Steven Spielberg's vision."

Technicolor has set up the following toll-free numbers for consumers who have already purchased the Saving Private Ryan Sapphire Series Blu-ray, which provides details on how they can receive a replacement copy -- US and Canada: 888-370-8621, UK: 08000-852-613. Consumers can also return the Blu-ray to the stores where they purchased the product to receive a replacement. Technicolor expects to have replacement discs available at retail no later than Tuesday, May 18.

Editor's Note: I've confirmed with Paramount that the corrected Blu-ray discs will have a YELLOW UPC code/symbol on the back. That's how you'll know you're getting the fixed Blu-ray.

Mr. Cinema

Excellent news. I'll be getting my replacement via Amazon, which will be much faster than dealing with Paramount.

MrStayPuft

Are you just getting a refund and preordering a new copy? My copy from Amazon is only eligible for a refund, since it's an out of stock item. And the new copies are available for preorder, but for a list price of $27.99. I'd be losing $8!

Should I call them?

Adboy151

^ I'd give Amazon a couple of days to post something official to their SPR product page on how they'll handle returns. They may even follow their recall protocols and sent out an e-mail in the next few days. I wouldn't go their standard return process yet.

I went ahead and called Techincolor; well set-up on their end to handle this. After about three minutes on hold, it took about one minute to give them my info (name, address and phone number).