Jurassic Park Replacement Disc Still Going?
12-23-02 | 06:44 AM
#26
DVD Talk Gold Edition
I never got a call back either. (Nor do I expect one as my history in dealing with customer "service" phone numbers has left me jaded.) Now that I know it's defective, it's not like I'm going to care if it's missing from my collection - so three days ago I just went ahead and mailed it to the Dallas, TX address posted in this thread. I'll be sure to let everyone know what becomes of it.
Last edited by rennervision; 12-23-02 at 07:17 AM.
12-23-02 | 09:19 AM
#27
Guest
Joined: May 2002
Posts: 1,347
Likes: 0
Received 0 Likes
on
0 Posts
From: leave me alone!
Originally posted by rennervision
Now that I know it's defective, it's not like I'm going to care if it's missing from my collection - so three days ago I just went ahead and mailed it to the Dallas, TX address posted in this thread. I'll be sure to let everyone know what becomes of it.
Now that I know it's defective, it's not like I'm going to care if it's missing from my collection - so three days ago I just went ahead and mailed it to the Dallas, TX address posted in this thread. I'll be sure to let everyone know what becomes of it.
12-27-02 | 11:27 AM
#30
Guest
Joined: May 2002
Posts: 1,347
Likes: 0
Received 0 Likes
on
0 Posts
From: leave me alone!
I just read comments, on another site, about the JP disc exchange. Someone said they mailed the disc to Universal on Oct 28, 2002 and got the replacement Nov 26, 2002. Someone else wrote that they sent the disc on Oct. 28, 2002 and got it on Nov. 29, 2002.
So I guess it's safe to send the discs in the mail. They also had the official email from Universal Home Video:
p.s. Someone else gave an email address for contacting them:
universalstudios&[email protected]
So I guess it's safe to send the discs in the mail. They also had the official email from Universal Home Video:
Some listeners have noticed that the initial release of the Jurassic Park-DTS DVD differs in bass level from other home-video versions. While every effort is made to maintain accuracy and consistency across various releases, source and process issues sometimes lead to differences which are noticeable in direct comparisons.
Universal Studios Home Video strives to ensure customer satisfaction, and accordingly has implemented a running change for this title, using the original master soundtrack. The earlier production run can be identified by the code number D2R1 on the inside hub. The newer, current version can be identified by the code D2R2 and will contain a red technical grid on the back of the packaging as part of the running change.
Consumers who have purchased the "D2R1" discs will have the option of making an exchange. Please send in the disc only (without packaging), along with name, address and telephone number, to: Universal Studios Home Video, PO Box 224468, Dallas TX 75260 or Universal Studios Home Video, 8801 Autobahn Drive, Dallas, TX 75237.
Please note: This offer for exchange applies only to the DTS version of Jurassic Park.
Universal Studios Home Video strives to ensure customer satisfaction, and accordingly has implemented a running change for this title, using the original master soundtrack. The earlier production run can be identified by the code number D2R1 on the inside hub. The newer, current version can be identified by the code D2R2 and will contain a red technical grid on the back of the packaging as part of the running change.
Consumers who have purchased the "D2R1" discs will have the option of making an exchange. Please send in the disc only (without packaging), along with name, address and telephone number, to: Universal Studios Home Video, PO Box 224468, Dallas TX 75260 or Universal Studios Home Video, 8801 Autobahn Drive, Dallas, TX 75237.
Please note: This offer for exchange applies only to the DTS version of Jurassic Park.
universalstudios&[email protected]
12-31-02 | 06:48 PM
#31
New Member
Joined: Dec 2002
Posts: 16
Likes: 0
Received 0 Likes
on
0 Posts
I sent an email and got the following reply.
You can send back only your JPDTS D2R1 disc with attach note of your mailing address. You can mail it to
Universal Home Video
PO BOX 224468
DALLAS TEXAS 75260
Thank you,
Universal Studios Customer Service
I dropped mine in the mail, I'll see what happens.
You can send back only your JPDTS D2R1 disc with attach note of your mailing address. You can mail it to
Universal Home Video
PO BOX 224468
DALLAS TEXAS 75260
Thank you,
Universal Studios Customer Service
I dropped mine in the mail, I'll see what happens.
Last edited by mossie; 01-02-03 at 12:20 PM.
01-10-03 | 04:11 PM
#34
DVD Talk Ultimate Edition
Sorry Giles, I forgot I posted in this thread (computer died right after I did).
Couldn't find any online, but I remember reading future pressings would have the specs in a red grid opposed to the black grid here:
Furio, on the ring of the disc look for this: D2R1. If your disc has that, you have a defective DTS track.
Couldn't find any online, but I remember reading future pressings would have the specs in a red grid opposed to the black grid here:
Furio, on the ring of the disc look for this: D2R1. If your disc has that, you have a defective DTS track.
01-10-03 | 04:38 PM
#36
Member
Joined: Jan 2003
Posts: 244
Likes: 0
Received 0 Likes
on
0 Posts
From: DFW
I used to work for the company that does Universal services here in Dallas. I worked for the Music division, but I called my friend that is basically in charge of Universal Home Video. He says that they are still doing replacements for the first Jurassic Park DTS.
So just send the disc WITHOUT case to the address below. If you send your case, you may not get it back.
He said they are having big issues with BTTF because so many ppl are sending the whole package with all 3 discs and they are only sending out discs 2 and 3.
Universal Home Video
c/o Jurassic Park Exchange Program
PO BOX 224468
DALLAS TEXAS 75260
So just send the disc WITHOUT case to the address below. If you send your case, you may not get it back.
He said they are having big issues with BTTF because so many ppl are sending the whole package with all 3 discs and they are only sending out discs 2 and 3.
Universal Home Video
c/o Jurassic Park Exchange Program
PO BOX 224468
DALLAS TEXAS 75260
Last edited by dhm; 01-10-03 at 04:40 PM.
01-10-03 | 08:19 PM
#37
Senior Member
Joined: Oct 2002
Posts: 275
Likes: 0
Received 0 Likes
on
0 Posts
From: Los Angeles, CA
The rear cover of my case looks exactly like that photo. Black and gold grid with the specs.
As for finding something that says D2R2 or D2R1 I can't find either. I'm looking on the clear part of the center of the cd and there is more printing right past the clear part on a gold ring around the center. All I could find was this, IFPI LL06 A01K1320 BB-207871 PEMC 02
As for finding something that says D2R2 or D2R1 I can't find either. I'm looking on the clear part of the center of the cd and there is more printing right past the clear part on a gold ring around the center. All I could find was this, IFPI LL06 A01K1320 BB-207871 PEMC 02
01-10-03 | 10:34 PM
#40
Guest
Joined: May 2002
Posts: 1,347
Likes: 0
Received 0 Likes
on
0 Posts
From: leave me alone!
Originally posted by Furio
yeah I dont have anything after the PEMC except "02"
I wonder if I should send it in anyways.
yeah I dont have anything after the PEMC except "02"
I wonder if I should send it in anyways.
But, considering you have the black tech. grid, it might be safe to assume you have the bad one.
02-03-03 | 09:48 AM
#44
Member
Joined: Nov 2002
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
From: Canada
Originally posted by dhm
Universal Home Video
c/o Jurassic Park Exchange Program
PO BOX 224468
DALLAS TEXAS 75260 [/B]
Universal Home Video
c/o Jurassic Park Exchange Program
PO BOX 224468
DALLAS TEXAS 75260 [/B]
02-03-03 | 10:14 AM
#45
Damn it. Now I had to open mine up. D2R2. Whew.
You know, if I ever get over 1000 DVDs, this is going to be hell keeping up to date on all of them. I'm beginning to feel like a librarian, constantly checking all the books to be sure they haven't been torn or scratched, etc.
You know, if I ever get over 1000 DVDs, this is going to be hell keeping up to date on all of them. I'm beginning to feel like a librarian, constantly checking all the books to be sure they haven't been torn or scratched, etc.
02-04-03 | 11:28 AM
#46
DVD Talk Gold Edition
Well, I was the one who mailed my defective Jurassic Park on December 20th to 8801 Autobahn Drive, Dallas, TX 75237. As it had been over six weeks with no response, I called 972 293 5903 and heard the same voicemail I heard last time requesting I leave a message.
However, this time (within an hour or two) I actually received a call back. They stated a replacement would be shipped to me tomorrow. (Coincidence? Or did my phone call cause this to finally get mailed?) Anyways - I was told I would have it within four days after that.
However, this time (within an hour or two) I actually received a call back. They stated a replacement would be shipped to me tomorrow. (Coincidence? Or did my phone call cause this to finally get mailed?) Anyways - I was told I would have it within four days after that.
02-07-03 | 12:05 PM
#47
Member
Joined: Nov 2002
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
From: Canada
Sorry to keep bringing this old issue up but I just talked to the customer service and was told the same thing mentioned here. Just wondering here though, how do most of you send "just" the disk? Do you put it in bubble wrap or just the bare bone disk without anything else in the envelope? How about the disk that they send back? Is it protected so it wouldn't break or have scratches?
Thanks
=====
Oops, there was a bad typo
in my old post... sorry.
Thanks
=====
Oops, there was a bad typo
in my old post... sorry.
Last edited by KKnight; 02-07-03 at 02:18 PM.
