BrunnenMatt

Hi guys, My sister order the DTS Jurassic Park in February and the store sent her the old version, six months later i looked at her disc and it is the old number.
I sent my copy back last year and i was woundering if the offer is still good. I live in Austrailia and would hate it to go a stray in the shipping to the USA.

If you don't know, and you sent your DVD in this year could you put what month you sent it.

Thanks in advance

Matthew

hysterik

I sent mine back a couple months ago, and they replaced it okay. I don't remember the specific address, it should be in Dallas, TX I believe. You should just send the disc in, with a small note asking them to replace it, but just the disc by itself, no case.

BrunnenMatt

Hi, Does anybody here know if the DVD can still be sent into the studio for replacement? If not could you put the month you sent yours in this year.
Thanks BMatt

Blade

Most likely, it's still going on.

If you want to be sure, you can call them up at this number: 972-293-5903

Found this on the Digital Bits' site:
http://www.thedigitalbits.com/mytwocentsa45.html

Also, the address info:

Consumers who have purchased the "D2R1" discs will have the option of making an exchange. Please send in the disc only (without packaging), along with name, address and telephone number, to:

Universal Studios Home Video
PO Box 224468
Dallas TX 75260

or

Universal Studios Home Video
8801 Autobahn Drive
Dallas, TX 75237

(FYI, I also merged your new thread with your old one.)

DarthMarklar

I was just pointed to this thread, I pre-ordered JP DTS when it was first released and I was SO upset because the sound didn't impress me and I was upset that I bought the DTS version (losing out on all the extras from the DD version).

I'll have to check my disc when I get home tonight. I don't have much time to research from work, but does anyone have info on how to tell what #'s are the 'bad' discs?

JoeyOhhhh

Also, the newer DTS version had all the audio/video specs on the cover outlined with a red box.

Edited to add: D2R1 appears on the inner ring of the disc.

Pants

Is it too late to mail an old disc in? Is Universal still replacing them?

DarthMarklar

I just checked and my JP DTS is 'PEMC-D2R1' I guess I'll try the number tomorrow. I would use those addresses, but it's been a while and I'm not sure if I want to send out my disc blindly. I've checked a bunch of sites and I they all say stuff about Universal replacing the discs, but no other info. I also assume Universals site has LONG lost the pages with the info?

Anyone have an official link that still mentions the problem and what can be done?

JoeyOhhhh

I did mine in August and they replaced it. I just mailed it in, didn't bother to call.

DarthMarklar

That's good to know. I emailed Bill Hunt (from Digital Bits) to see what he says about the postal addresses still being valid. I'll let you all know what I get as a response.

JimRochester

That should be fine, I waited a long time myself and it was replaced without a problem. Probably the easiest thing to do is call them directly.

BenCJedi

Since I was asked to reply in another thread..

I don't remember exactly when I mailed my disc in.. I believe it was in March. I do remember it taking about 3 weeks to get the replacement disc from Universal. I called a toll free number posted on this forum and spoke to a lady that confirmed the address to send it to. I just mailed them the disc in a paper, window sleeve inside a bubble envelope, a short note asking for a replacement, then stamped on 50-cents or so in postage on the bubble mailer and dropped it in a mailbox.

Giles

you mean the back cover, right?

rennervision

Yes - please let us know. As I posted in the BTTF thread, I just learned about this Jurassic Park fiasco yesterday and I'm wondering where in the heck was I when that controversey originally came to light in this forum - because I was clueless about the defect and feel sorry for the untold thousands who probably are still unaware.

The best part was how after I first listened to the disc a year ago, I sort of scratched my head and thought, "This is the first movie ever recorded in DTS?" I sort of chalked it up to perhaps I was embellishing in my memory how the T-Rex sounded in the theater and to consider buying a bigger subwoofer. So I forgot all about it - and then I saw the dreaded "D2R1" on my disc yesterday.

In a way I'm glad, because now I know I wasn't crazy and that indeed there WAS something wrong with it all along. I called Universal's customer service number posted above, but all I got was a voicemail. I left my name and callback number for a current address, but have yet to receive a response.

aa-dvd

I just found out about this also. Please post what you find out. I need to replace mine also.

DarthMarklar

Same here, but before I noticed a lack of bass, I saw the T-Rex and it didn't seem to have the same impact on me. Since JP was a ground breaking film in 3D dinosaurs, the 3D animation was unbelievable because we didn't have anything to compare it to, but since then there have been other AMAZING 3D dinosaur work. Like "Disney's Dinosaur" and the BBC series "Walking with Dinosaurs". So I just figured, Jurassic Park just won't have the same effect on me anymore.

When I heard the lack of bass I thought "well, it was the 1st DTS movie and maybe they've improved it since then so no biggie" and I never thought it might have been a bad disc. Hmmm?

p.s. Thanks for the other post BenCJedi!

Giles

(Hand raised) another JP fan needing a replacement disc as well.

Go figure why I haven't replaced my copy as well. I guess since I have the DTS laserdisc edition, which has enough bass to topple an elephant, I've been really slow in getting a replacement 'corrected DTS' copy.

JoeyOhhhh

Yep. If I find a pic, I'll post it (unless someone else beats me to it)

dtsmovieguy

...

DarthMarklar

Digital Bits had this to say about distinguishing between the old and new:
And I read these somewhere as well:
I don't know how much that helps. I tried the phone # 972-293-5903 and they said to leave a message and they'd call back within 24 hours.

So the update is: I'm still waiting to hear back from someone.

Mechazilla

Anyone have any info on this.

My Lost World Disk is D2R0. Anyone know if this is ok or not.
Jurassic Park is D2R2. I picked up both DTS versions at Columbia House a few months ago.

Thanks

Fanboy

Yeah, Mechazilla, you're okay.

There was no problem with the soundtrack on The Lost World disc and your JP disc is R2 (which I would wager is "re-press 2" or "release 2" or the like).

DarthMarklar

Mechazilla,

Fanboy is correct, but (to make sure there's no more confussion) it's only Jurassic Park (the first movie) DTS (R0 and R1), the DD 5.1 version is ok. Also, JP 2 & 3 (all versions) are fine.

On a silly note, Screw the D2-R2 verison of Jurassic Park...I want my C3-PO version!

mossie

Well is the replacement option still available?

DarthMarklar

I called the phone number and left a message. They said they'd contact me within 24 hours, but maybe they're on vacation because of the holiday season? If I don't hear back after the 1st of the year, I'll put in a few more calls.

If you want to leave a message too - the number is 972-293-5903. Hopefully someone will get a call back if we all leave messages.