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DVDTracker down, down and out?...

DVDTracker down, down and out?...

 
Old 06-07-03, 12:15 AM
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DVDTracker down, down and out?...

I'm getting some pretty non-customer friendly behavior when trying to access DVDTracker tonight. It appears to be "offline". Anyone else having the same problem?

Are they doing maintenance, going out of business or what?

I've got one of the bigger collections logged on there and would be really bummed if they just "pulled the plug". Especially when I got home today and found a bunch of DVD shipments I wanted to log.
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Old 06-07-03, 12:18 AM
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I added a few new titles earlier today, with no problems, but I can't get in now.

Rob
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Old 06-07-03, 12:21 AM
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I can't get it through a Mac either. Looks like she is down for the count.
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Old 06-07-03, 12:29 AM
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Yep, I haven't been able to get in for about 2 hours now.
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Old 06-07-03, 10:05 AM
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Still down this morning.
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Old 06-07-03, 12:13 PM
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I added a few titles to my list yesterday at around 3 PM without any problems. Has anyone emailed DVDTracker for any explanations why the site is down?
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Old 06-07-03, 12:23 PM
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I emailed them a few minutes ago and also sent along the address of this thread. Hopefully I'll get a response as well a reply here.

If anyone's wondering, the email I have for them is [email protected]
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Old 06-07-03, 12:29 PM
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I also mailed them earlier as well... I think their other tracker sites are down too, so I think it was less likely a "mistake" for a certain DNS entry or something like that, unless the DNS entry affected all of their sites, making it a bigger than average "mistake".

If this was something planned on their part, I really wish I'd have been warned. If it was temporary, I can live with doing other things for a period of time while they do whatever they need to do.

If it is permanent, I would have liked to have been warned to have the opportunity to export an excel spreadsheet of my entries. It will be near impossible to enter data for over 2500 titles back in another utility/site, especially with a lot of my purchase info, etc. in it that I'd have to track down through emails, etc. again to get.

I really hope that they fix this soon.
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Old 06-07-03, 06:52 PM
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Any update on this? Did anyone hear back?
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Old 06-07-03, 09:48 PM
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I just came home and was on my way to this thread to ask the same question. Still unable to connect and still no response in email. A free service with downtime I can tolerate but I get irritated when it's a paid service and I receive no notification from the owner.
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Old 06-07-03, 11:14 PM
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Originally posted by elise
I just came home and was on my way to this thread to ask the same question. Still unable to connect and still no response in email. A free service with downtime I can tolerate but I get irritated when it's a paid service and I receive no notification from the owner.
Very good point! It would be much more tolerable if people were at least notified in some form or fashion of the downtime.
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Old 06-08-03, 04:26 AM
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Well, the DNS and domain registration information are all current and functioning. DNS runs on the same box that provides the web hosting. However, the web server is currently refusing connections.

I would guess that there is some problem with the server. Perhaps the database got corrupted or the server got infected by one of these recent SQL worms or something. I bet it's probably only a temporary downtime though. If it's a database problem, one would hope that he makes nightly backups of the database. If not, that would suck.
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Old 06-08-03, 09:27 PM
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It's back! I was finally able to add the new DVDs I've gotten this weekend.

Rob
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Old 06-09-03, 12:02 AM
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VideoGameTracker back as well.
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Old 06-09-03, 01:08 AM
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Doesn't look like any explanation either. What a way to run a business. If Ihad been paying for this I would start using something else. You guys who use it at least deserve an "Oops, sorry we had some maintenance."
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Old 06-09-03, 01:37 AM
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I wonder how many people are "exporting" all of their tracker lists right now. I know I did just now for insurance. I hope come Monday we get a good explanation on this. I do notice that laserdisctracker.com seems to not be referencable. I just went there to get my list, though I haven't visited there for a couple of years now.

If it was a hacker attack, hope he has plans for better security...
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Old 06-09-03, 08:31 AM
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Hurrah! A nice Monday morning surprise to find it back up. I'm on my way to export right now. I'm not taking any chances from now on.
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Old 08-14-03, 03:47 PM
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I will go ahead and resurrect this thread since the site is once again down, as it has been since this morning.
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Old 08-14-03, 03:49 PM
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Yup, I've been trying for about an hour to add a new DVD to my list, but no dice.

Rob
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Old 08-15-03, 12:25 AM
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I just sent an email back to the guy who responded to my inquiry about the earlier site outage. Hopefully that helps get his attention to fixing it sooner.
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Old 08-15-03, 12:47 AM
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so dvdtracker is a pay site to use?
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Old 08-15-03, 01:01 AM
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Originally posted by atari2600
so dvdtracker is a pay site to use?
Yes, it costs $10 a year.
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Old 08-15-03, 01:25 AM
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what do you get for that? i mean there seem to be just as good sites that do the same for free.
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Old 08-15-03, 01:17 PM
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Originally posted by atari2600
what do you get for that? i mean there seem to be just as good sites that do the same for free.
It's true you can use other sites for free. I am currently using DVDTracker along with DVDAficionado and Guzzlefish. I like all three for different reasons, and each one has its strength and weaknesses. I would probably only use one if they all started charging for their services. But the way I look at it the $10 fee is less than a $1 per month, and I get to use three sites for the price. I guess you have to decide which one you like better and if it's worth paying anything or not.
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Old 08-15-03, 03:37 PM
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DVDTracker is back up!

But DVDAficionado is still down.

Rob
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