Wow, I just got a call from CH. They made good on all the fun cash that they owed me. I placed an order right then and there and it shows on my account.
I also placed a fun cash order a few days ago (used expedited shipping) and received the DVDs.
They even told me to use the rest of my fun cash before the redemption period begins, so I can take full advantage.
Wow, there is hope if you try before April 21. However, it did take about 1 month, and about 20 phone calls, but I got what they owed me.

This is the ultimate "Your-Mileage-May-Vary" thread, since there seems to be no rhyme or reason as to how one gets to redeem their funcash before the April 21 Witching Hour. I'm just glad that I lucked out (and have received the DVDs, and have closed that account!), but wish everyone else was equally successful. Glad your situation was resolved favorably.

Definitely YMMV. I've tried dozens of times and received all sorts of replies that contradict each other (no supervisor on duty, no such thing as an account that allows funcash redemption outside of select periods, system isn't even able to redeem funcash until 4/21, only fulfilled accounts can redeem funcash now but then when mentioning that my account is fulfilled they backtrack to one of the previous answers, etc). I've even got a phone call back based on the complaint of the policy change and they stated all they could do was to register the complaint again but they are unable to redeem funcash until the date because the system doesn't allow them to process them until that time, etc.

I fear that the people that were lucky enough to get their funcash honored will no longer complain so those that didn't will not even have that voice to help.