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Just call Deep Discount customer service...let them know what happened and they will mail you a prepaid shipping label....
I had to return an item once and that is what they did for me... |
^ Cool, thanks!
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Originally Posted by lena
Well, o.k. then - that makes everything alright.
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Originally Posted by Kaojo
I'm very unhappy that my order was cancelled. On Wed 5, I went
to AMAZON.COM and I found out that the seller named "MARK HARRILL, digitaleyes_dvdplanet" still have the x-files set to sell and they have a lot because I can order more than 1 on Amazon's system. I know they are the same company. I don't think their reason that they couldn't find my order is the real reason. I know they can sell on amazon.com for 208.94 but they should have their honour and don't lie to their customers. I don't know what to say except I'm so disappointed in their company. I e-mailed them to ask them, but they never replies me and I went to Amazon.com last night, it disappeared. Guess their promise to put it back on the B1G1F when they receive stock for that title is all blowing wind |
Clearly they arent able to order more at the special price point from the distributor not that the product is no longer available.
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Originally Posted by toldawg128
The Porky's collection I bought has an older edition of Porky's and not the "One Size Fits All" edition. Do I have to pay shipping to exchange it?
BTW: others who bought the same set should make sure the same thing didn't happen to them. |
Originally Posted by JorgeC
it sure does for me. and this will be the last time i check this sad sad thread. DD is great and I can't believe how quicked it devolved into...well, i'll leave it at that.
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I cancelled my order yesterday because A. I'm broke, and B. I'm impatient, and broke.
Then I look at my bank account today and hey! what do you know, they've charged my account. I could've afforded it when I initially ordered, but it's been too long, and one of the sets I've ordered is still backordered so I don't know why they charged me. |
Originally Posted by Brooklyn
Nice pot shot. Don't let the door...
Anyhoo, I received a PM from DD and it said they had received more stock of the X-Files set and would be re-activating orders for people who had their orders cancelled but still wanted the set. If you didn't get a PM you send them an email or get them on the phone. |
Originally Posted by cardaway
The thread is full of pot shots like that. Not sure why they are allowed to remain.
Anyhoo, I received a PM from DD and it said they had received more stock of the X-Files set and would be re-activating orders for people who had their orders cancelled but still wanted the set. If you didn't get a PM you send them an email or get them on the phone. |
Originally Posted by chase3001
What PM are you refering to? Did they send you an email? I checked the site, and they don't even seem to have the X-Files set listed anymore.
Just wanted to give a heads up to people who might not have noticed that they had a PM in their inbox. I know I didn't notice right away. |
I received my 2 copies of Angel today. Slightly quicker delivery than normal for DD. The strange thing was, they came in a box which was inside a large USPS sack. I've never seen that before. Oh, and even more strange is that there were no border charges. They were delivered by Canada Post, which usually nabs anything over $25 or so.
Regardless, since I would bitch if my order wasn't right, I figured I should post to say that it was perfect! Thanks DD! |
Originally Posted by cardaway
A PM at this site from the user that posts as "DeepDiscount".
Just wanted to give a heads up to people who might not have noticed that they had a PM in their inbox. I know I didn't notice right away. Everyone who had an order for the X-Files Complete Collection canceled should have received an email on Monday asking if they would like their order reactivated. The email came from [email protected]. Please respond to that email with your authorization to reactivate your order. Otherwise, please send an email to [email protected] requesting that your order be resubmitted. We still do not have stock on the Family Guy Freakin Party Pack or the James Bond Ultimate Collection. |
What of those with sets like Simpsons 6 - 10 or Prison Break 2?
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Originally Posted by Brooklyn
What of those with sets like Simpsons 6 - 10 or Prison Break 2?
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Hi dave,
Thank you for giving us "X-files", but I didn't get the e-mail you said. However, I got another e-mail said that "thank you for ordering from DD". Do I need to do anything? or everything is OK. |
hmmm I didn't get this x-files email either.
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Originally Posted by DeepDiscount
Some of those are still on backorder but will be filled as soon as they arrive. All of the orders received for those titles will be honored.
Why were seasons 6-10 of The Simpsons removed? Dave, my mind is going. I can feel it. |
Well, I must give credit where credit's due. I appreciate DeepDiscount taking steps toward making this right.
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Originally Posted by DeepDiscount
Everyone who had an order for the X-Files Complete Collection canceled should have received an email on Monday asking if they would like their order reactivated. The email came from [email protected]. Please respond to that email with your authorization to reactivate your order. Otherwise, please send an email to [email protected] requesting that your order be resubmitted.
We still do not have stock on the Family Guy Freakin Party Pack or the James Bond Ultimate Collection. |
Any chance The Bob Newhart Show Season Two will be brought back before tomorrow's sale expiration?
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Originally Posted by KY-Jelly
Will orders made through DVD Planet also be fulfilled? I haven't received any e-mails regarding my order.
Originally Posted by abintra
Any chance The Bob Newhart Show Season Two will be brought back before tomorrow's sale expiration?
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Just ordered... The Fall Guy (S01) and The Unit (S02)... I'm VERY excited!!!
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Originally Posted by DeepDiscount
We still do not have stock on the Family Guy Freakin Party Pack or the James Bond Ultimate Collection.
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I can't believe they don't pair up prices for the B1G1.. I made a big order and realized after I submitted that I should have broken it up into separate orders. I only got the cheapest sets free.
I emailed immediately (and called in the morning) to correct or cancel, but they didn't cooperate with that either. In the end it's only a matter of 5-6 dollars difference, but man.. I'd never have that problem with Amazon. Atleast I could cancel the order without being jerked around. Lesson learned. Thanks for the sale though. |
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