It did say in the small print below the sale description that the cheapest sets would be free, and when you placed the items in your cart, it also indicated which sets would be charged, and how much, and which ones would be free. I make sure I always check the invoice from any on-line site to be sure that I've gotten full credit for any specials, discounts and coupons and that I haven't been overcharged for shipping (some sites by default give you a more expensive shipping option) before I complete the transaction.

Deep Discount B1G1
 

Yeah, I placed 3 orders with them. I always group the "same priced" items in an order to maximize the amount taken off of the total price. Pretty much any place that does a B1G1 offer will always take off the lowest price items. I do this at Blockbuster as well with their Previously Viewed dvd's.
--Rick

I placed 3 separate orders that they combined into one box to ship. The only problem was that they left out Roswell 2nd Season from the order even though it was listed on the packing slip. I e-mailed them and got no response after about 3 days so I called and waited 30 minutes on hold to get to talk to someone. So they're supposedly shipping the missing item. This is the first problem I ever had with DD, but it sure was a PITA to get it straightened out. BTW I finally got an e-mail from them several days later stating that their records show that Roswell 2nd Season was shipped the day before. I'm sure I'll get it. Looks like they don't have enough personnel to handle the volume of business they have.

My order arrived today, and the eighth season of The Simpsons arrived without any shrinkwrap, but in apparently fine shape otherwise. How did this happen? Did someone at the DD shipping center want to examine it in closer detail??

I just got my X-Files set today (got Stargate a week before new year). Luckily, it looks great no damage like other people said.

I only saw three titles under featured titles. I am still a little computer challenged. How do you view all of the MGM/Fox titles on this site?

11/18 and 11/23 - Placed multiple orders with multiple DVD sets on a BOGO offer
11/30 - Orders shipped
12/08 - Order Received, 3 DVD sets with floaters
12/09 - Returned for replacement (not refund)
12/20 - Return confirmed, replacement orders placed (not processed), email received saying 3 orders will ship shortly
12/21 - received email saying 1 out of above 3 orders has shipped
12/29 - received order shipped on 12/21
01/04 - emailed in the AM asking why other 2 orders have not shipped
01/04 - three generic emails received in the PM as reply for all three emails - saying they have processed refund as items are not in stock despite items showing in stock on website. says refund posted 12/20, nothing shows on CC until today
01/05 - called in the AM. 40 minutes (yes, 40 mins) later, lady picks up. I am told none of items were in stock and they had just received them in stock (yeah, right, just after I call) and that orders will be shipped on 01/07 (I did not mention receiving refund email)
01/08 - called in the AM (20 min hold) asking why I didn't receive shipping confirmation on 01/07. Was told order would ship that day which is 01/08

01/09/08 (today):
1. called in the afternoon asking why items have not shipped yet
2. got an answer saying one of my items was Free anyway (BOGO) and that they cannot reship item because I had not 'paid' for this item - Yes, this is the answer I got
3. I was livid but guy was cool and worked with me. Then he says this item is not in stock. I tell him website shows it in stock. After 15 minutes, he offered to place another order for this item at no cost
4. Then I ask him about why the second order had not shipped. He looks up this order and says, you know what, both items (this and the other for which he had just placed a no cost order) showed as Shipped on 01/07 under the status for this order
5. I asked why I did not receive a shipping confirmation. He says he does not know.
6. Then he says, I was charged for the free item on the BOGO order. I asked why. He says the lady that processed the order did not think a zero amount order would be shipped and so charged me $20.97 for it - Yes this is the answer I got.
7. I said, 'what the hell are you guys doing ? do you know how to run a business ? how can you charge me for an item without my knowledge or an order ?' - guy apologizes and refunds $20.97
8. I ask whats the status on the shipped order. He says there is no tracking number
9. I ask whats the order number of this shipment - he gives me an order number which does not even show up under my account on their website. I ask why and he says he does not know.
10. I said 'I need a shipment confirmation email, otherwise it is his word against mine' - he puts me on hold, comes back a few minutes later and says I will receive shipping email today. so far, none has been received.

Number of agonizing minutes spent on the call: appr 40
Number of days since original Order placed: 46
Status: Order still yet to be completely fulfilled. No shipping confirmation received yet on order supposedly shipped.
Order Number: completely different from the ones referred to in original reprocess confirmation email. Cannot look this up on website.

If you guys are feeling gung ho about this 'once stellar-now gone-to-the-dogs' company and still want to place orders, please be my guest.

Thanks for your time.

I know this probably isnt the place for this, but a bunch of people have been posting in this thread.

Im having problems too. I ordered an xfiles set back during the 20% off sale and it was damaged. They got it back the 24th of Dec (I was smart enough to add tracking to the package). I finally got an email from them today and they say they have no record of my return. They also ignored my request for a price match to the amazon price to help make up for waiting so long etc. I'm calling my credit card company in the morning. Pretty sad considering I defended them in this forum (probably this same thread) multiple times. At this point I don't want anything from them except for a refund and (I'm dreaming here) an apology.