ITA! If this issue was addressed directly, and resolved, I would be willing to give b1g1 deals another chance.

I can understand why DD didn't stop the sale of items after inventory went out. I mean, who would suspect that such popular titles as Stargate Sg-1 and X-files would be unavailable especially from the studio/manufacturers themselves. DD probably thought it would be as simple as making a phone call and getting a new shipment in by the next week. If they stopped the sale of the item after stock-on-hand was depleted, then they would lose out on A LOT of orders. It wouldn't even be a few hours to get confirmation from the studios/manufacturers, but a couple of days at least. This is nothing new; DD doesn't have every title on-hand in the warehouse. I'm sure a good majority of orders for obscure and new titles have to be ordered directly from the studio/manufacturers. Sometimes they have them, sometimes they don't. This just happens to be one of those times that they got the short end of the stick from the studio/manufacturers.

Credit card payment is a sensitive subject, especially with fear of identity theft and misuse by criminals. I have never seen an online merchant allow an order that has already been submitted to be able to go back and change the payment type by the buyer. Hell, even B&M stores don't let you do that after you already made a purchase. Once it is submitted, it stays locked for a reason: security. Think about the mess that would ensue if people kept changing the payment type. Remember, authorization and transaction completion doesn't happen in real-time.

I don't know guys but the amount of views and logic that everyone has expressed in this thread trying to explain what did/would have happened is enough to launch a rocket in the outer space. Thread looks like a novel and the individiual posts like chapters!

Doesn't amazon allow you to do this if the order hasn't gone into "Shipping Soon" status? (Mind you, I can't think of a second online merchant that does this....)

I wish I could start a "WalMart of online DVD sales." Then I could be very, very rich and have every DVD ever made. That would be nice.

Dave mentioned in his post that these were "Limited gift sets" implying that it was unlikely that these would come back in stock. In reality, I believe these sets are not "Limited" and will be/are widely available. It may just have been a mistake to put that title in the sale.

I had ordered 2 copies of the Family Guy set - one for me and another for a friend. My order status showed that one was on backorder and the other was available. When I got the cancellation email, I called to see if they could just send me the one set that was available and substitute another collection from the list (there were a couple of other sets that I wanted) for the second one.
The CSR I spoke to told met that it would not be possible since the Family Guy set was not supposed to be eligible for the sale and was listed by mistake. I told him that the cancellation email said that they were unable to fulfill the order due to lack of stock and not eligibility and he said that this was what was told to them by corporate and neither he nor his supervisor would be able to do anything about it.
I am a bit disappointed with the fact that they did not just admit it in the email and gave a false reason for cancelling.

For the person who thought his/her order was cancelled because he/she ordered 2 of the same item, it happened to me although I only ordered 1 copy of Stargate & 1 copy of X-Files during the first day of the sale. So don't feel bad on that account.

(Irony: I ordered my most-wanted things early to avoid early sell-outs).

I have to agree with the post that this was probably not as much an issue with DD. I also do not think ebay sales had much to do with it. DD just came off the 20% sale which most of these items were still on back order. I got my Stargate yesterday from that order.

I would bet the studio saw the orders and realized they could not fill them. I am not sure about Fox, but I do know Warner has been having trouble filling their orders for New Releases.

I have had my troubles with DD also, but I still come back because of price. At any rate this has regressed to where it probably belongs in the store forum.

Yes, yes they do.

And almost every other online site has accurate and timely inventory tracking. It's not exactly rocket science.

Received my orders today:

Paul Newman Collection - floater and broken first disc holder in Butch Cassidy Disc
Western Collection 4 pack - Floater in 'Drums on the Mohawk'
Alfred Hitchcock Masterpiece Collection - floater in the first disc due to centre disc holder broken

What a mess !!!

how dare you compare dd to fye -wink-

just a small note. i may be wrong, but i dont think its really fair to compare the massive goliath that is amazon to the david that is dd, especially re websites.

The other day I got a new credit card and put it on Best Buy's website but forgot to tell them it was my preferred card. So I made two orders. The first one went through on my debit card, the second on my credit because I made sure to ask it to. I called Bestbuy up (it was at 6 something in them morning no less) and the guy changed it and put it on my credit card after I gave him my name, the credit card number, and the experation date. It was rather simple honestly.

So is DD the same as FYE then? Either they have the same parent company (like DD and DvdPlanet) or they used the same company to design their website and inventory system....

no they are not relations.

Do their employees have relations?

only after a nice dinner.

I'm very unhappy that my order was cancelled. On Wed 5, I went
to AMAZON.COM and I found out that the seller named
"MARK HARRILL, digitaleyes_dvdplanet" still have the
x-files set to sell and they have a lot because I can order more than 1 on Amazon's system. I know they are the same
company. I don't think their reason that they couldn't
find my order is the real reason. I know they can sell
on amazon.com for 208.94 but they should have their
honour and don't lie to their customers. I don't know
what to say except I'm so disappointed in their
company. I e-mailed them to ask them, but they never replies me and I went to Amazon.com last night, it disappeared.

Yep. X-Files, Family Guy and Stargate are all still in their amazon store. Interesting.

Busted LOL

So no comment, then?

don't Amazon sellers have to update their inventory manually? if so, then it may not have been updated yet to show as sold out in that store. lots of people were saying how DD's own website's inventory is always behind, why would their Amazon account be any different? I guess I'm trying to give them the benefit of the doubt, but I don't really mind anymore because my Stargate and X-files sets just got here today...i'm set for the holidays.


THANKS DD!!

That X-Files set has probably the worst packaging i've ever seen. By cancelling your order(s), i'd say that they actually did you a favor. My set, not sold from DD, was all collapsed on the inside which prevents the bottom tray from sliding out. (Picture 1) The front corners were also torn, from what appears to be a failed attempt to remove the tray. (Picture 2) This is the condition it arrived in also. The boxset was shrinkwrapped 'as-is'. The postage parcel it arrived in was completely undamaged. The weight of all these discs when housed inside is too much for the boxset to handle. The sliding drawer 'should' have been on top at the very least.
Now i've got to either accept a 25% refund, or send it back. Decisions decisions...http://bestsmileys.com/thinking/4.gif

Well, o.k. then - that makes everything alright.

The Porky's collection I bought has an older edition of Porky's and not the "One Size Fits All" edition. Do I have to pay shipping to exchange it?

BTW: others who bought the same set should make sure the same thing didn't happen to them.