Amazon remotely deletes "1984" from Kindles
#51
DVD Talk Hero
Re: Amazon remotely deletes "1984" from Kindles
Well, that's the opposite of what I would've expected - but I guess after all, the Kindles' just a small part of Amazon.
#52
DVD Talk Hero
Re: Amazon remotely deletes "1984" from Kindles
Slightly OT - If they have the ability to completely remove material, I assume that they would have the ability to alter content that has been downloaded. Good - they could correct factual information for reference material. Bad - unpopular or politically incorrect material could be changed over time to match current opinion.
Mark Twain wrote a famous book about the adventures of Huckleberry Finn and ******, er, African Slave Jim.
I once read a story about a man whose job was to edit the newspaper archives so that past news stories were changed over time to match current political opinion.
Last edited by Nick Danger; 07-21-09 at 01:37 PM.
#53
DVD Talk Ultimate Edition
Joined: Dec 1999
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From: Orlando, FL
#56
DVD Talk Platinum Edition
Re: Amazon remotely deletes "1984" from Kindles
My god, it's like that one book where pigs took over the world, locked people away in rooms for reeducation and hired dogs to burn books at 98 degrees Fahrenheit, or apparently now delete them from Kindles.
It is no wonder they took their name from a soulless thing like a rainforest.
It is no wonder they took their name from a soulless thing like a rainforest.
#57
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
Let's say a printer made paperback copies of 1984 without paying royalties and sold them. If they got caught, there is no way that people would be knocking on the doors of the individuals trying to get the paperback books back.
What Amazon did was incredibly stupid. Not to mention it brings to light the fact that they can do whatever the heck they want with anything you buy and if you don't like it - tough luck. Whay anybody would buy one of these Kindles is beyond me. Why [a certain DVD Talk poster] would buy two while $65,000 in debt is way beyond my comprehension.
Anyway, there was a point to my bringing this topic back up - Amazon is offering some more "goodies" to people who had their versions of 1984 stolen from them:
What Amazon did was incredibly stupid. Not to mention it brings to light the fact that they can do whatever the heck they want with anything you buy and if you don't like it - tough luck. Whay anybody would buy one of these Kindles is beyond me. Why [a certain DVD Talk poster] would buy two while $65,000 in debt is way beyond my comprehension.
Anyway, there was a point to my bringing this topic back up - Amazon is offering some more "goodies" to people who had their versions of 1984 stolen from them:
Amazon still apologizing for 1984/Kindle mess
Fri Sep 4, 2009 1:01PM EDT
Amazon still hasn't moved past its embarrasingly painful decision to delete copies of 1984 and other books from customers' Kindle e-book readers.
Even after CEO Jeff Bezos formally apologized, the company is taking more steps to make amends for the "stupid" and "thoughtless" (his words) mistake it made this July. To wit: Amazon is now offering affected customers the chance to re-download any books summarily deleted from Kindles during that time -- along with any annotations made to the books. If you don't want the book back, you can instead choose to receive an Amazon.com gift certificate or a check for 30 bucks. Not bad for a book that cost about a dollar.
Facing a lawsuit over the deletion of the books and a mountain of outrage from consumers crying that Amazon radically overstepped its bounds with its actions, the company has been backpedaling ever since the incident occured.
However, per the Wall Street Journal, a company spokesperson says the $30 refund/free copy offer has nothing to do with the pending lawsuit.
If you were affected by the deletion of a book, you should have received an email from Amazon with the above options outlined. If not, write to [email protected] to ask for your remedy directly.
So... now has Amazon gone far enough to regain your trust and to convince you that ebooks are not some ephemeral gossamer subject to the whims of corporate overlords? If nothing else, Amazon has surely learned a powerful lesson in how small mistakes can quickly snowball into problems with enormous consequences. My only wish is that the company released Kindle and ebook sales numbers, so we could actually quantify the damage done instead of having to guess at it.
Fri Sep 4, 2009 1:01PM EDT
Amazon still hasn't moved past its embarrasingly painful decision to delete copies of 1984 and other books from customers' Kindle e-book readers.
Even after CEO Jeff Bezos formally apologized, the company is taking more steps to make amends for the "stupid" and "thoughtless" (his words) mistake it made this July. To wit: Amazon is now offering affected customers the chance to re-download any books summarily deleted from Kindles during that time -- along with any annotations made to the books. If you don't want the book back, you can instead choose to receive an Amazon.com gift certificate or a check for 30 bucks. Not bad for a book that cost about a dollar.
Facing a lawsuit over the deletion of the books and a mountain of outrage from consumers crying that Amazon radically overstepped its bounds with its actions, the company has been backpedaling ever since the incident occured.
However, per the Wall Street Journal, a company spokesperson says the $30 refund/free copy offer has nothing to do with the pending lawsuit.
If you were affected by the deletion of a book, you should have received an email from Amazon with the above options outlined. If not, write to [email protected] to ask for your remedy directly.
So... now has Amazon gone far enough to regain your trust and to convince you that ebooks are not some ephemeral gossamer subject to the whims of corporate overlords? If nothing else, Amazon has surely learned a powerful lesson in how small mistakes can quickly snowball into problems with enormous consequences. My only wish is that the company released Kindle and ebook sales numbers, so we could actually quantify the damage done instead of having to guess at it.
Last edited by Heat; 09-04-09 at 04:38 PM.
#58
DVD Talk Hero
Joined: Aug 1999
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From: Not necessarily Formerly known as Solid Snake
Re: Amazon remotely deletes "1984" from Kindles
So, this Kindle-thing is like DIVX for books? It kind of makes the name appropriate ... the first thing I thought of was "kindling" which is also used to start fires.
#59
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
I'm not involved in this, I don't own a Kindle and don't plan to, but the story angers and intrigues me.
Even though they have offered to "make up" for what they did, could people still go through with lawsuits in order to attempt to permanently prevent something like this from happening again?
Even though they have offered to "make up" for what they did, could people still go through with lawsuits in order to attempt to permanently prevent something like this from happening again?
#60
Banned
Re: Amazon remotely deletes "1984" from Kindles
http://www.guardian.co.uk/money/2012...eletes-account
Amazon wipes customer's Kindle and deletes account with no explanation
October 22, 2012
An Amazon Kindle user has had her account wiped and all her paid-for books deleted by Amazon without warning or explanation.
The Norwegian woman, identified only as Linn on media commentator Martin Bekkelund's blog, approached Amazon when she realised her Kindle had been wiped.
She was informed by a customer relations executive that her account had been closed, all open orders had been cancelled and all her content had been removed, but has been unable to find out why.
The move, which will shock ebook fans, highlights the power digital rights management (DRM) offers blue-chip companies. DRM is used by hardware manufacturers and publishers to limit the use of digital content once it has been purchased by consumers; in Amazon's case, it means the company can prevent you from reading content you have bought at the Kindle store on a rival device.
Linn was told by Amazon: "We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled. Please understand that the closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision."
When Linn queried to which "directly related" account Amazon was referring, what had happened, and whether there was anything she could do to get her access reinstated, the online giant replied by saying it was "unable to provide detailed information" and reiterated her account would not be reopened.
In its final email to her, it added: "We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters. We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters."
Bekkelun wrote: "This shows the very worst of DRM. If the retailer, in this case Amazon, thinks you're a crook, they will throw you out and take away everything that you bought. And if you disagree, you're totally outlawed. With DRM, you don't buy and own books, you merely rent them for as long as the retailer finds it convenient."
Andy Boxall of Digital Trends said: "Amazon in turn uses the Digital Millennium Copyright Act to take your books and privileges away if it finds you've been naughty."
According to Amazon's Kindle Store terms of use, "Kindle content is licensed, not sold". Should you attempt to break the DRM security block or transfer your purchase to another device, Amazon may legally "revoke your access to the Kindle Store and the Kindle Content without refund of any fees."
Technology writer Cory Doctorow suggested "the policy violation that Linn stands accused of is using a friend's UK address to buy Amazon UK English Kindle books from Norway". Under Amazon's rules, this type of action is barred, as the publisher seeks to control what content is read in which territory of the world.
In 2009, Amazon was forced to apologise for deleting books written by George Orwell from customers' Kindle devices without their knowledge following a rights issue (the books were added to its Kindle store by a third-party who did not have the rights to them). Company founder Jeff Bezos said the move was "stupid" and "thoughtless".
Update: Amazon contacted us on 23 October 2012 to say it has posted the following statement on its customer forum: "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help."
Amazon wipes customer's Kindle and deletes account with no explanation
October 22, 2012
An Amazon Kindle user has had her account wiped and all her paid-for books deleted by Amazon without warning or explanation.
The Norwegian woman, identified only as Linn on media commentator Martin Bekkelund's blog, approached Amazon when she realised her Kindle had been wiped.
She was informed by a customer relations executive that her account had been closed, all open orders had been cancelled and all her content had been removed, but has been unable to find out why.
The move, which will shock ebook fans, highlights the power digital rights management (DRM) offers blue-chip companies. DRM is used by hardware manufacturers and publishers to limit the use of digital content once it has been purchased by consumers; in Amazon's case, it means the company can prevent you from reading content you have bought at the Kindle store on a rival device.
Linn was told by Amazon: "We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled. Please understand that the closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision."
When Linn queried to which "directly related" account Amazon was referring, what had happened, and whether there was anything she could do to get her access reinstated, the online giant replied by saying it was "unable to provide detailed information" and reiterated her account would not be reopened.
In its final email to her, it added: "We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters. We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters."
Bekkelun wrote: "This shows the very worst of DRM. If the retailer, in this case Amazon, thinks you're a crook, they will throw you out and take away everything that you bought. And if you disagree, you're totally outlawed. With DRM, you don't buy and own books, you merely rent them for as long as the retailer finds it convenient."
Andy Boxall of Digital Trends said: "Amazon in turn uses the Digital Millennium Copyright Act to take your books and privileges away if it finds you've been naughty."
According to Amazon's Kindle Store terms of use, "Kindle content is licensed, not sold". Should you attempt to break the DRM security block or transfer your purchase to another device, Amazon may legally "revoke your access to the Kindle Store and the Kindle Content without refund of any fees."
Technology writer Cory Doctorow suggested "the policy violation that Linn stands accused of is using a friend's UK address to buy Amazon UK English Kindle books from Norway". Under Amazon's rules, this type of action is barred, as the publisher seeks to control what content is read in which territory of the world.
In 2009, Amazon was forced to apologise for deleting books written by George Orwell from customers' Kindle devices without their knowledge following a rights issue (the books were added to its Kindle store by a third-party who did not have the rights to them). Company founder Jeff Bezos said the move was "stupid" and "thoughtless".
Update: Amazon contacted us on 23 October 2012 to say it has posted the following statement on its customer forum: "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help."
#61
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
Hmm, interesting. I thought DRM was more limited in Europe, but apparently it's just as bad.
Kind of stupid that Amazon couldn't just let her use her own adress in Norway to buy ebooks.
It does remind me of Americans using non-US Netflix access that have lower prices and better selection. If caught, I'm sure their account would be suspended.
They said she still can access her ebooks, just can't buy anymore. That seems somewhat fair.
Kind of stupid that Amazon couldn't just let her use her own adress in Norway to buy ebooks.
It does remind me of Americans using non-US Netflix access that have lower prices and better selection. If caught, I'm sure their account would be suspended.
They said she still can access her ebooks, just can't buy anymore. That seems somewhat fair.
#62
DVD Talk Hero
Re: Amazon remotely deletes "1984" from Kindles
So she tried working the system and got caught. What's the problem?
#63
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
Turn your WiFi off if you're not buying stuff. Problem solved.
This is why I will never commit to streaming or digital purchases of video content.
This is why I will never commit to streaming or digital purchases of video content.
#64
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
DRM can be cracked. Go through the hoops to level the playing field.
#65
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
They'll just disable it all the next time you turn it on to buy something.
I can understand not buying online videos protected by DRM, but what's wrong with streaming? At least those services are upfront about you not owning anything.
Or how about DRM-free digital purchases? Things like Louis C.K.'s special, or Primer.
Or how about DRM-free digital purchases? Things like Louis C.K.'s special, or Primer.
#66
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
As far as DRM-free digital purchases, if the quality is equal to what's released on physical media that's fine, but then it's still on the user to back it up to media, so really why not just buy the media?
#67
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
What's wrong with streaming from a content point of view is content providers seem to be constantly struggling with studios over money and thus you never really know if what's available to you now will be available to you in the future. So you sign up now assuming you can watch Sony's content, then 6 months from now you can't because of a dispute.
As far as DRM-free digital purchases, if the quality is equal to what's released on physical media that's fine, but then it's still on the user to back it up to media, so really why not just buy the media?
#68
DVD Talk Hall of Fame
Re: Amazon remotely deletes "1984" from Kindles
I've long suspected I was paranoid about this happening with digital download stuff, but this does seem to show I've been at least partially right. It's why I'm so wary, if Lucas wants my copies of the original versions of the films he's tried to suppress, I have them in the basement, not floating in cyberspace somewhere. I suppose this being 1984 anyway, some has made the Big Brother joke.
#69
DVD Talk Limited Edition
Re: Amazon remotely deletes "1984" from Kindles
As I remember there ended up being a lot of untruth in that story (for example, no wipe of a kindle happened). It's hard to find much on it although there is some stuff at Mobileread.
The thing that bugs me that Amazon does is close accounts with no explanation and nobody to talk to about it (just basically, sorry decision is final). I suspect they don't want to tell scammers how they identify them as scammers, but even though probably 99 percent of the people that have that happens were scammers, I would hate to be in the other 1 percent.
From Mobileread
UPDATE [Oct 23]:
1) it now seems that remote deletion did not actually occur;
2) it's confirmed that Amazon closed the account due to unspecified "association" with another, previously blocked one, then refused to give any explanation to the user;
3) Amazon (due to the resonance this story is getting?) reactivated the account, again without any explanation.
You can find an update (it's in Norwegian, but if you use Google Translate you get a seemingly good translation) here:
http://www.nrk.no/kultur-og-underholdning/1.8368487
UPDATE [Oct 23]:
1) it now seems that remote deletion did not actually occur;
2) it's confirmed that Amazon closed the account due to unspecified "association" with another, previously blocked one, then refused to give any explanation to the user;
3) Amazon (due to the resonance this story is getting?) reactivated the account, again without any explanation.
You can find an update (it's in Norwegian, but if you use Google Translate you get a seemingly good translation) here:
http://www.nrk.no/kultur-og-underholdning/1.8368487
#70
DVD Talk Limited Edition
Re: Amazon remotely deletes "1984" from Kindles
#71
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
So then cancel your subscription at that 6 month point, if Sony was so critical to your enjoyment of their service. It's not like they have you locked into a contract.
I've been eyeing the DRM-free download of Primer, even though I have the OOP DVD, because the download is 720p HD, which means it's better than the media, both in terms of resolution and availability.
I've been eyeing the DRM-free download of Primer, even though I have the OOP DVD, because the download is 720p HD, which means it's better than the media, both in terms of resolution and availability.
And your example of Primer is an exception, not the rule.
#72
DVD Talk Legend
Re: Amazon remotely deletes "1984" from Kindles
And your example of Primer is an exception, not the rule.
#73
Banned
Re: Amazon remotely deletes "1984" from Kindles
This is pretty similar, although not the exact same. amazon has decided that customers who had "bought" certain videos can no longer watch them. This is why it's always important to have your own physical copy of any video that you "own." You simply can't trust some third party who says that you will "always" be able to use their server to watch videos that you "paid" for.
http://torrentfreak.com/amazon-pulls...istmas-131216/
Amazon Pulls Access to Purchased Christmas Videos During Christmas
December 16, 2013
Disney has decided to pull access to several purchased Christmas videos from Amazon during the holiday season, as the movie studio wants its TV-channel to have the content exclusively. Affected customers have seen their videos disappear from their online libraries, showing once again that not everything you buy is actually yours to keep.
One of the best ways to deal with online piracy is to make content available legally.
This is common knowledge by now, but copyright holders still believe that exclusivity can earn them more in the long run, even when it hurts legitimate customers.
A good example of this twisted reasoning is Disney’s decision to make certain Christmas videos unavailable on Amazon because they want people to tune in to their TV channel instead. This ban is not limited to new customers and includes those who already purchased the videos.
One of the affected customers of Disney’s restrictive policy is Bill, who informed BoingBoing that the Christmas themed ‘Disney Prep & Landing’ he bought for his kids last year had been pulled from his library.
“Amazon has explained to me that Disney can pull their content at any time and ‘at this time they’ve pulled that show for exclusivity on their own channel.’ In other words, Amazon sold me a Christmas special my kids can’t watch during the run up to Christmas,” Bill notes.
“It’ll be available in July though!” he adds.
Those who go to Disney Prep & Landing’s Amazon listing now get the following notice: “Due to our licensing agreements this video is currently not available for purchase or rental.” And that’s not the only title that has been pulled, the same notice also appears for other Disney Christmas videos such as ‘The Muppet Christmas Carol‘ and ‘Beauty And The Beast: The Enchanted Christmas.’
Appropriately enough, Disney decided to allow people access to the Ebenezer Scrooge story, as Disney’s a Christmas Carol remains available for now.
Amazon appears to be torn by the situation and Bill says that he received “a very generous credit” to purchase another Christmas movie for his kids.
According to Cory Doctorow, however, Disney is not the only one that deserves blame for this customer-unfriendly practice. He notes that Amazon should have never allowed copyright holders to make purchased content unavailable to begin with.
“Yes, Disney is stupid and evil for doing this. But when Amazon decided that it would offer studios the right to revoke access to purchased videos, they set the stage for this,” Doctorow comments.
“This is what was set in motion in the 1970s, when we started using the term ‘intellectual property’ instead of ‘copyright’ or ‘author’s monopoly.’ If the movie is Disney’s ‘property’ for ever and ever, it follows that it is never your property, no matter that you ‘buy’ it,” Doctorow adds.
Adding to the above, it is questionable whether Disney will win anything with this move.
Aside from annoying customers who can no longer watch their purchases, all the titles Disney pulled from Amazon are widely available through unauthorized channels. As a result, it wouldn’t be a surprise if Disney’s actions cause a bump in piracy for these movies.
http://torrentfreak.com/amazon-pulls...istmas-131216/
Amazon Pulls Access to Purchased Christmas Videos During Christmas
December 16, 2013
Disney has decided to pull access to several purchased Christmas videos from Amazon during the holiday season, as the movie studio wants its TV-channel to have the content exclusively. Affected customers have seen their videos disappear from their online libraries, showing once again that not everything you buy is actually yours to keep.
One of the best ways to deal with online piracy is to make content available legally.
This is common knowledge by now, but copyright holders still believe that exclusivity can earn them more in the long run, even when it hurts legitimate customers.
A good example of this twisted reasoning is Disney’s decision to make certain Christmas videos unavailable on Amazon because they want people to tune in to their TV channel instead. This ban is not limited to new customers and includes those who already purchased the videos.
One of the affected customers of Disney’s restrictive policy is Bill, who informed BoingBoing that the Christmas themed ‘Disney Prep & Landing’ he bought for his kids last year had been pulled from his library.
“Amazon has explained to me that Disney can pull their content at any time and ‘at this time they’ve pulled that show for exclusivity on their own channel.’ In other words, Amazon sold me a Christmas special my kids can’t watch during the run up to Christmas,” Bill notes.
“It’ll be available in July though!” he adds.
Those who go to Disney Prep & Landing’s Amazon listing now get the following notice: “Due to our licensing agreements this video is currently not available for purchase or rental.” And that’s not the only title that has been pulled, the same notice also appears for other Disney Christmas videos such as ‘The Muppet Christmas Carol‘ and ‘Beauty And The Beast: The Enchanted Christmas.’
Appropriately enough, Disney decided to allow people access to the Ebenezer Scrooge story, as Disney’s a Christmas Carol remains available for now.
Amazon appears to be torn by the situation and Bill says that he received “a very generous credit” to purchase another Christmas movie for his kids.
According to Cory Doctorow, however, Disney is not the only one that deserves blame for this customer-unfriendly practice. He notes that Amazon should have never allowed copyright holders to make purchased content unavailable to begin with.
“Yes, Disney is stupid and evil for doing this. But when Amazon decided that it would offer studios the right to revoke access to purchased videos, they set the stage for this,” Doctorow comments.
“This is what was set in motion in the 1970s, when we started using the term ‘intellectual property’ instead of ‘copyright’ or ‘author’s monopoly.’ If the movie is Disney’s ‘property’ for ever and ever, it follows that it is never your property, no matter that you ‘buy’ it,” Doctorow adds.
Adding to the above, it is questionable whether Disney will win anything with this move.
Aside from annoying customers who can no longer watch their purchases, all the titles Disney pulled from Amazon are widely available through unauthorized channels. As a result, it wouldn’t be a surprise if Disney’s actions cause a bump in piracy for these movies.
#75
DVD Talk Hero
Re: Amazon remotely deletes "1984" from Kindles
That's the thing about digital content... with DRM you don't actually own anything and you're at the mercy of the copyright holder.



