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-   -   Poll: Have you had to send your 360 in for service? (https://forum.dvdtalk.com/video-game-talk/501173-poll-have-you-had-send-your-360-service.html)

DJ_Longfellow 07-05-07 08:05 AM

Yeah, I will....I just hope I don't miss limited E3 downloads (like last year when they were only around for a short time).

OH well....has anyone ever gotten anything free from MS for sending it in so often? I did get a free wireless controller once, since they sent me a broken console BACK once.

McHawkson 07-05-07 08:58 AM


Originally Posted by DJ_Longfellow
OH well....has anyone ever gotten anything free from MS for sending it in so often? I did get a free wireless controller once, since they sent me a broken console BACK once.

Just a month free Live! Gold.

rabbit77 07-05-07 05:06 PM

Great news for those who paid to get their 360 fixed:

http://news.yahoo.com/s/nm/20070705/...As6EKK2sIE1vAI

LOS ANGELES (Reuters) - Microsoft Corp. (Nasdaq:MSFT - news) said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.

The announcements come amid mounting complaints about Xbox 360 failures on the Internet. Microsoft said it had investigated the sources of hardware failures indicated by three red flashing lights on the console and had identified "a number of factors" that can cause such failures.

Microsoft said it would extend warranty coverage to three years to cover the problem and would reimburse customers who had previously paid for repairs related to the three-flashing-lights error message.

Microsoft also said it has made improvements to the Xbox 360 console.

The charge will be in a range of $1.05 billion to $1.15 billion, before taxes, for the quarter ended June 30, Microsoft said.

Microsoft shares dropped slightly to $29.81 after closing at $29.99 on Nasdaq.

rabbit77 07-05-07 05:09 PM

I haven't sent mine in yet, but since I've been playing so much GH2 lately (haven't really played much since Oblivion) it's getting louder and hotter... with this new change in warranty I don't feel so bad that I didn't buy the extended warranty when I picked it up in April of '06.

McHawkson 07-05-07 05:17 PM


Originally Posted by rabbit77
Great news for those who paid to get their 360 fixed:

http://news.yahoo.com/s/nm/20070705/...As6EKK2sIE1vAI

LOS ANGELES (Reuters) - Microsoft Corp. (Nasdaq:MSFT - news) said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.

The announcements come amid mounting complaints about Xbox 360 failures on the Internet. Microsoft said it had investigated the sources of hardware failures indicated by three red flashing lights on the console and had identified "a number of factors" that can cause such failures.

Microsoft said it would extend warranty coverage to three years to cover the problem and would reimburse customers who had previously paid for repairs related to the three-flashing-lights error message.

Microsoft also said it has made improvements to the Xbox 360 console.

The charge will be in a range of $1.05 billion to $1.15 billion, before taxes, for the quarter ended June 30, Microsoft said.

Microsoft shares dropped slightly to $29.81 after closing at $29.99 on Nasdaq.

About time they admitted something wrong with it. -rolleyes-

Giantrobo 07-05-07 07:14 PM

They got mine on 6/22 and they're apparently working on it but they want me to call back in 2 days because the "system" hasn't updated info. :(

DJ_Longfellow 07-06-07 07:47 AM

Yeah, apparently they did NOT expedite mine like they said....normal 3 Day Select, so I won't get my box until the 10th. Thus, E3 will be totally missed and I'll probably miss the NCAA 08 launch. Maybe it's time to get it for PS3

CaptStormy 07-06-07 07:56 AM

I just got my 360 back. Only took a month! If this customer service is supposed to be improved, I would hate to see what it was like when it was broken. They even sent it back to the wrong address after they had a modified ship to a week prior to them even shipping. For my troubles, the are trying to make good by sending me Kameo for free.

mmconhea 07-06-07 08:50 AM


The charge will be in a range of $1.05 billion to $1.15 billion, before taxes, for the quarter ended June 30, Microsoft said.
There goes any chance of them making a profit this generation. Serves them right for faulty hardware.

KurrptSenate 07-06-07 09:11 AM


Originally Posted by mmconhea
There goes any chance of them making a profit this generation. Serves them right for faulty hardware.


um

if anything, it more be for the quarter, not the generation :lol:

DJ_Longfellow 07-06-07 09:13 AM


Originally Posted by KurrptSenate
um

if anything, it more be for the quarter, not the generation :lol:

$1 billion is a LOT to make up in the XBOX division....we'll see how this goes. I'm a bit upset with MS right now as my console is REALLY dead now. The 3 red rings are there for good now. Before it would just cut out every so often. Looks like MS will cost me a month of Blockbuster rentals also, as I cannot watch my HD-DVD.

mbs 07-06-07 11:43 AM

Yeah, there is no way they are going to make up a $1B-$1.5B hit for these repairs.

And yeah, my GF is pissed that we had to stop watching Planet Earth because my 360 died. It sucks that losing the 360 will cost me a month or so of online HD-DVD rentals. I guess that is a huge drawback to the HD-DVD add-on, the ~month/year that your 360 is getting fixed. I suppose I could try and get the drive working on my HTPC...

Giantrobo 07-06-07 04:17 PM

That is why since PS2 I've never used my Game sytems for DVDs. Although to be fair, I've considered Downloading TV shows from the Marketplace but somehow that doesn't seem the same to me.

xmiyux 07-06-07 05:31 PM


Originally Posted by Giantrobo
Although to be fair, I've considered Downloading TV shows from the Marketplace but somehow that doesn't seem the same to me.

Well watching the shows from the Marketplace doesn't spin your disc drive at all since it comes straight from your HDD so i wouldn't worry either.

I also have to commend MSoft for giving free shows every so often. The free episode of Bullrun got my wife to order me to download episodes 2 and 3 for her to watch. :lol:

Fincher Fan 07-07-07 11:59 AM


Originally Posted by mbs
I suppose I could try and get the drive working on my HTPC...

That's what I did while my 360 was being repaired. Hope you have the horsepower to run it, though!

mbs 07-07-07 12:06 PM


Originally Posted by Fincher Fan
That's what I did while my 360 was being repaired. Hope you have the horsepower to run it, though!

Do you have a good resource for this?

I have a dual-core P4 as my HTPC, but nothing too amazing. Getting this running would definately ease the pain of my RROD'd 360.

Fincher Fan 07-08-07 03:21 AM

I just did a Google search and downloaded the drivers for it. I found PowerDVD 6.5 was the best for watching on.

chroma 07-08-07 11:45 AM

Purchased at launch, red rings of death in early 2007. Microsoft did fix it for free (exchanged actually), but I had to pay the shipping to get it there.

Oliver Clothesoff 07-11-07 08:19 AM

Got mine in November 06... started randomly freezing during gameplay last week... red rings last night... service call this morning: going back to MS for repair.

Giantrobo 07-11-07 07:53 PM

< still waiting for his. :(

DJ_Longfellow 07-12-07 09:47 AM

Well, I just got off the phone from my bi-daily phone call....she said the console would arrive the 16th TO the repair center....wow, she can read UPS.com

Said it would be 4-6 weeks to get one back. She said a 1 month LIVE card will be in the box....yeah. I will fight for another month also. I'm still tempted to contact the Better Business Bureau, but I wonder if that would be more of a hassle than it is worth.

I'm still surprised no class action suit has been attempted yet. 33% failure rate is just horrible (if the numbers are true).

Gdrlv 07-12-07 04:38 PM


Originally Posted by Gdrlv
I bought my 360 in late January. I got the red rings of death two weeks ago tomorrow. The coffin just arrived today.

Not very impressed with Microsoft's customer service so far.

Got it back today, so two weeks for my coffin to arrive and another two weeks for servicing. We'll see how long it lasts this time...

Brewc 07-12-07 04:48 PM

Do you have to call and ask for the refund? I'd just for them to credit it back to the card instead of a check, be faster wouldn't it?

Gdrlv 07-12-07 05:10 PM


Originally Posted by DJ_Longfellow
Said it would be 4-6 weeks to get one back. She said a 1 month LIVE card will be in the box....yeah. I will fight for another month also. I'm still tempted to contact the Better Business Bureau, but I wonder if that would be more of a hassle than it is worth.

My box came with an apology letter telling me that a card for 1 month of Live was enclosed. No card though.

DVDKrayzie 07-12-07 06:14 PM

Got mine back on Monday, after about a 3 week wait. Actually I didn't get "mine" back, the letter said due to the amount of time its taking to repair them, they just sent me another one, I hope they at least sent me a "fixed" one.

They sent me 2 1-month cards, which were wrapped up in the plastic bag


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