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Poll: Is / has your 360 broken?

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View Poll Results: Is / has your 360 broken?
No, everything works fine.
60.47%
Sort of, there are small problems like occasional freezing etc, but I'll live.
20.93%
Yes. It's completely broken and I have already or need to contact Microsoft and send it in.
18.60%
Voters: 86. You may not vote on this poll

Poll: Is / has your 360 broken?

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Old 06-01-06 | 12:55 PM
  #26  
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From: One Cubicle over from GoLucky
I personally havn't seen any problems, but my son (aka Bad Mayonaise) swears that Oblivion is having problems with slow response. Of course, since he's on the damn thing ALL THE TIME I haven't gotten to test it one way or the other. I know it works great on all the other games we have so why should this one game be different?
Old 06-01-06 | 01:02 PM
  #27  
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From EGM's review page:

"Oblivion uses the Xbox 360's hard drive to cache game data for faster loads. Ironically, this can lead to long loads as data gets fragmented. If this happens, reset the console and hold the A button as the game boots until the Bethesda screen to safely clear your cache. That should get you cruising the hills and dales of Cyrodiil at top speed again."
Old 06-01-06 | 01:16 PM
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My original unit started freezing after about 4.5 months of regular use, and up till that point it was rock solid. At first it started freezing on the demos, then it would freeze in regular games and display these vertical grey dashed lines all over the screen, sometimes it would be a grid pattern, and finally it started freezing up during the startup screen just after powering on the console (this sequence of problems all happened over a 2 day period).

My replacement experience was actually very good, but evidently that hasn't been the case for everyone.

I called about freezing issues on a Monday evening, received a return box on Wednesday, shipped it back on Thursday, and had a replacement (refurbished) unit at my door on Tuesday morning. My unit was also well past the 90 day warranty period, and even though I gave the CSR the purchase date from my receipt (December 14), he still agreed to send the return box no questions asked (I didn't have an extended warranty).

It's unfortunate that people have been having such bad experiences with returns lately, but mine was surprisingly quick and painless. Also, I'm in Canada, so maybe that has something to do with it?
Old 06-01-06 | 01:21 PM
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Originally Posted by Michael Corvin
About the same here. Took about 10 days to get the friggin box to ship it to them.



I've been debating on calling to get a credit on Live since I was out of commission for so long.

I can see them getting defective units daily and fixing them at random and just shipping one out that is fixed vs. fixing every individual one and getting them back to the correct person. They probably have closets full of busted ones. You send a broken one and they ship one they fixed last week so you don't have to wait. Doesn't sound ideal to the consumer, but I wouldn't doubt that is what is going on.
It took the longest for me to get the box as well, in fact, it took so long, I almost called them back to see if the box had been lost in the mail. I'm sure they are pulling fixed units at random; however, in the time it took for the process (3 weeks) they could have fixed my unit. I have no problem getting a different unit, if it a) works and b) comes in a timely fashion, which in this case I think 1 week would be acceptible. Also, if the plan is just to pull a fixed unit off the shelf, then there is no reason why Microsoft should not go ahead and send you your replacement unit and then charge you a penalty if you do not send them the broken unit. That is how Directv works.
Old 06-01-06 | 01:25 PM
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Originally Posted by Michael Corvin
About the same here. Took about 10 days to get the friggin box to ship it to them.



I've been debating on calling to get a credit on Live since I was out of commission for so long.

I can see them getting defective units daily and fixing them at random and just shipping one out that is fixed vs. fixing every individual one and getting them back to the correct person. They probably have closets full of busted ones. You send a broken one and they ship one they fixed last week so you don't have to wait. Doesn't sound ideal to the consumer, but I wouldn't doubt that is what is going on.
That is for sure what is going on.. Your not getting yours back.. Ask Beandip.. He definately didn't get the one he had. That is all fine and dandy if the one they send you is cosmetically in at least as good shape as the one you sent in but if mine broke and I ended up getting some smelly smoke ridden dirty arse case I would be TICKED!
Old 06-01-06 | 01:32 PM
  #31  
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Originally Posted by StreetPreacher
My original unit started freezing after about 4.5 months of regular use, and up till that point it was rock solid.
This is what's scaring me.. I've had mine for almost 2 months with no problems.. It'd be nice to think you were in the clear if it has lasted that long but as you can see.. You can't!
Old 06-01-06 | 01:49 PM
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They should be re-skinning these replacement boxes, I knew as soon as I opened the box that they had not fixed my unit, but instead sent a replacement, the thing just looked yellow.
Old 06-01-06 | 01:55 PM
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ARE YOU SERIOUS!?!? They sent you a stained replacement!?? Man, that would put me through the roof!
Old 06-01-06 | 02:27 PM
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I havent had any problems... Yet... I've had it for quite some time now and no problems. It never seems to run too hot either, when people say it runs hot, how hot is it? How can you tell the date of manufaccturing.
Old 06-01-06 | 02:40 PM
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Are these units being replaced under warranty? Why wouldn't they just send a new one back?
Old 06-01-06 | 02:57 PM
  #36  
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Since they can barely keep them on the shelves what would they replace them with exactly?

Originally Posted by doraemon10
I havent had any problems... Yet... I've had it for quite some time now and no problems. It never seems to run too hot either, when people say it runs hot, how hot is it? How can you tell the date of manufaccturing.
The date is on the back of the console.

Originally Posted by prayformojo
They should be re-skinning these replacement boxes, I knew as soon as I opened the box that they had not fixed my unit, but instead sent a replacement, the thing just looked yellow.
I'll have to inspect mine in more detail before I hook it up tonight.
Old 06-01-06 | 04:09 PM
  #37  
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I thought they were all over the place now? I've definitely seen them in stores on a regular basis.

If they are only dealing with low numbers of returns, I think they should be replacing units that crap out within the warranty period with a fresh new 360.
Old 06-01-06 | 04:18 PM
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[QUOTE=Draven]

If they are only dealing with low numbers of returns QUOTE]

Exactly they are not dealing with low numbers of returns and even then, why would they send a new console at $400, when they can repair one for far less. I have no problem with receiving a reconditioned unit, except it better be in as good a condition as the one I sent in and it better work.
Old 06-02-06 | 05:22 AM
  #39  
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Got mine in April 06.

So far so good.
Old 06-02-06 | 11:25 AM
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Sort of on topic...

Did anyone here purchase their 360 at a Circuit City or Best Buy and also purchased the stores extended warranty or whatever it's called?

To my understanding, if you bought the extended warranty along with the 360, you should be able to return your problematic console directly to the store and they simply hand you a new, unopened one. I could be wrong, however, as I never buy those extended warranties.
Old 06-02-06 | 11:41 AM
  #41  
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My experience with BB and an extended warranty is that they send your unit off to their repair center in NY. This was with a Sony DVD player, not a Microsoft game console.

They only replaced it with a new model after it was deemed a "lemon" by breaking for the same thing 3 times during the warranty period. At which point I was able to upgrade my original single-tray DVD player to a 5-disc DVD/SACD changer due to my $300 dollars in 2000 going farther in 2004.
Old 06-02-06 | 12:38 PM
  #42  
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Not I, but I did purchase one with my original Xbox. To me it is a joke. I had to have my Xbox replaced. It is a one shot deal. Replace it once and your warranty is void. You have to buy a new warranty for the new system. Total BS.
Old 06-02-06 | 01:24 PM
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OK, I see. Thanks for the replys to both of you.

I knew there was a reason I didn't buy those things.

I was also told these stores make a lot of money from selling these lame warranties that are more of a hassle when the time comes to actually utilize it.
Old 06-02-06 | 01:50 PM
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Originally Posted by Michael Corvin
Not I, but I did purchase one with my original Xbox. To me it is a joke. I had to have my Xbox replaced. It is a one shot deal. Replace it once and your warranty is void. You have to buy a new warranty for the new system. Total BS.
Does anyone know if the extended warranty from M$FT is the same way?
Old 06-02-06 | 03:34 PM
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I wonder how many of the people without problems have consoles that are over 4 months old?

My original unit lasted close to 5 months of daily use with no issues, and then over a 2 day period it started locking up, and finally wouldn't even boot to the dashboard...

I thought I was home free after 4 months, but unlike most consumer electonics the 360 seems to take a while to develop problems.
Old 06-02-06 | 06:59 PM
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Consoles are completely different than normal consumer electronics. The problems of the first Playstation, Dreamcast, PS2, and Xbox took at least six months to develop.

Assuming that all the 360's eventual widespread problems actually show up this quickly, that's actually a unique, and positive, thing. Nobody's actually had to pay for one replacement (or more) yet, unlike those other four with deservedly bad reputations.
Old 06-02-06 | 08:05 PM
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I've had occasional freezes in Oblivion, Full Auto and Need for Speed.
The most being in Oblivion.

Not sure if it's really a hardware problem or just software glitches as all my other games have played fine.

-Jason
Old 06-02-06 | 09:48 PM
  #48  
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I've had mine since January with no major problems. Sometimes when I watch a DVD I get that black System Error screen, but I simply reset the console and it's fine.
Old 06-03-06 | 02:46 PM
  #49  
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Does anyone use a cooling unit or something similar to the cooling unit in this link? http://www.ebgames.com/product.asp?product%5Fid=802205

It claims that by keeping the 360 cooler, it prolongs the life of the 360. Obviously, they couldn't have done any real long term tests, but would something like this actually work or is it just a load of bullshit? All these stories about 360s breaking within 4-5 months has me worried. I don't want to have to keep getting it replaced every half-year for the next 5-6 years.
Old 06-04-06 | 12:09 AM
  #50  
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Are the 360 problems people are running into due to the fact that people have the 360's with the hard drive attached?

Or are people with the core systems experiencing this, too?


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