Donkey Konga 29.99 preorder with controller!
08-27-04, 07:59 AM
#51
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So, let me get this straight...some peoples order forms/e-mails say bongos only...while others say bongos/game.
Or is that the same thing according to Media Play/Sam Goody.
I think I am going to get extra bongos anyway...but I thought this was a sweet deel for the game + bongos.
Then all I will need are some Maracas for the Dreamcast and some Taco Bell.
Or is that the same thing according to Media Play/Sam Goody.
I think I am going to get extra bongos anyway...but I thought this was a sweet deel for the game + bongos.
Then all I will need are some Maracas for the Dreamcast and some Taco Bell.
08-27-04, 08:12 AM
#52
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I don't think they've shipped yet, they are showing as backordered. Here is the response to the email I sent.
Dear Customer,
We would like to take this opportunity to thank you for your order recently placed with MediaPlay.com.
In response to your inquiry, we have discovered that there was an error on the website. The order you placed is just for the Bongos. We have completely removied this item from our website. Please advise if you would like us to cancel your order.
We apologize for any inconvenience.
Sincerely,
Jessica Hernandez
MediaPlay.com
Customer Service
We would like to take this opportunity to thank you for your order recently placed with MediaPlay.com.
In response to your inquiry, we have discovered that there was an error on the website. The order you placed is just for the Bongos. We have completely removied this item from our website. Please advise if you would like us to cancel your order.
We apologize for any inconvenience.
Sincerely,
Jessica Hernandez
MediaPlay.com
Customer Service
08-27-04, 09:15 AM
#55
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Nothing was shipped, so if you want to cancel just send an email to help@mediaplay along with your order number. I asked them to cancel last night, received the cancellation this morning.
08-27-04, 09:45 AM
#58
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This is what my only email from mediplay says:
Backordered Items
Item Qty Format Price Total
Donkey Kong: Bongos / Game
Donkey Kong: Bongos / Game
NINT95059CUBE 1
PreOrd* Game $29.99 $29.99
Subtotal 1 US$29.99
US Domestic Mail (may include handling) $2.27
Backorder - Total Price US$32.26
*PreOrd: The item marked PreOrd is a Preordered item that is not yet available.
Are you telling me I don't actually get the game?
Backordered Items
Item Qty Format Price Total
Donkey Kong: Bongos / Game
Donkey Kong: Bongos / Game
NINT95059CUBE 1
PreOrd* Game $29.99 $29.99
Subtotal 1 US$29.99
US Domestic Mail (may include handling) $2.27
Backorder - Total Price US$32.26
*PreOrd: The item marked PreOrd is a Preordered item that is not yet available.
Are you telling me I don't actually get the game?
08-27-04, 09:50 AM
#59
DVD Talk Hall of Fame
I'm keeping my order open. Checking status on the site, it now says "Your order has been shipped". Come release day I'm going to call and complain that I got no email regarding shipment or cancellation. It said game/bongos for $29.26 shipped on my email invoice.
I'll forgive them the mistake, but to just cancel the order without an email notification or explaination is completely unforgivable.
I'll forgive them the mistake, but to just cancel the order without an email notification or explaination is completely unforgivable.
08-27-04, 09:56 AM
#60
Moderator
Originally posted by huh?
Are you telling me I don't actually get the game?
Are you telling me I don't actually get the game?
08-27-04, 10:21 AM
#61
DVD Talk Hall of Fame
Originally posted by Groucho
Track the order and they'll send you another email, this one saying "BONGOS ONLY."
Track the order and they'll send you another email, this one saying "BONGOS ONLY."
Their site is so lame.
08-27-04, 10:22 AM
#62
Moderator
Originally posted by rfduncan
Where does one go to "Track the order"?
Their site is so lame.
Where does one go to "Track the order"?
Their site is so lame.
08-27-04, 10:28 AM
#63
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For everyone that got a 'shipping notice' read it closely, the formatting of the email is horrible. There is a 1 that should actually be in the 'backordered' column. If you read your email closely you'll notice that your 'shipping notice' is actually just telling you it's backordered:
I don't believe anything has shipped, when it does ship it will just be the controller and you can probably yell until you are blue in the face and you won't get the game. They clearly aren't investing a lot in building out the site for ordering online so I seriously doubt they are in a position to take a hit like this from a mistake.
Your order did not ship due to BACKORDER ITEMS/S WILL SHIP UPON RECEIPT.
08-27-04, 10:43 AM
#64
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Haven't checked my e-mail yet, but I will be pissed if they canceled my order. At this point I'll take the bongos so I can have two sets.
I can't believe I've secured extra bongos prior to getting the damn game.
I can't believe I've secured extra bongos prior to getting the damn game.
08-27-04, 10:49 AM
#65
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Originally posted by Homer Simpson
For everyone that got a 'shipping notice' read it closely, the formatting of the email is horrible. There is a 1 that should actually be in the 'backordered' column. If you read your email closely you'll notice that your 'shipping notice' is actually just telling you it's backordered:
I don't believe anything has shipped, when it does ship it will just be the controller and you can probably yell until you are blue in the face and you won't get the game. They clearly aren't investing a lot in building out the site for ordering online so I seriously doubt they are in a position to take a hit like this from a mistake.
For everyone that got a 'shipping notice' read it closely, the formatting of the email is horrible. There is a 1 that should actually be in the 'backordered' column. If you read your email closely you'll notice that your 'shipping notice' is actually just telling you it's backordered:
I don't believe anything has shipped, when it does ship it will just be the controller and you can probably yell until you are blue in the face and you won't get the game. They clearly aren't investing a lot in building out the site for ordering online so I seriously doubt they are in a position to take a hit like this from a mistake.
08-27-04, 01:10 PM
#66
DVD Talk Limited Edition
Strange. Strange. Strange.
I have an email that says backordered but when I check the order online, it says it has shipped... but I've received no second email, just the order confirmation.
Oh well, even without the game bongos can be fun.... for five minutes.
edit: Nevermind. The bongos and only the bongos are indeed on their way. Brilliant.
I have an email that says backordered but when I check the order online, it says it has shipped... but I've received no second email, just the order confirmation.
Oh well, even without the game bongos can be fun.... for five minutes.
edit: Nevermind. The bongos and only the bongos are indeed on their way. Brilliant.
Last edited by jdpatri; 08-27-04 at 01:17 PM.
08-27-04, 03:01 PM
#67
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Originally posted by tidwell
Haven't checked my e-mail yet, but I will be pissed if they canceled my order. At this point I'll take the bongos so I can have two sets.
I can't believe I've secured extra bongos prior to getting the damn game.
Haven't checked my e-mail yet, but I will be pissed if they canceled my order. At this point I'll take the bongos so I can have two sets.
I can't believe I've secured extra bongos prior to getting the damn game.
08-30-04, 11:54 AM
#68
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Well as everyone expected, MediaPlay will not be honoring these orders. I received an email today confirming my backorder and it states that the order is for Bongos only. When I called to complain about them not honoring their own mistakes, they told me that they will be sending out order cancellations this afternoon with a $5 coupon in them. Pretty poor management of an error on their part in my opinion.
08-30-04, 01:15 PM
#69
DVD Talk Legend
I got the cancellation email, but no $5 coupon. Oh well, I probably wouldn't have used it anyways.
Dear Customer,
Thank you for your recent order for DONKEY KONGA. A recent error on our web site incorrectly offered this game for $29.99. The correct price of this product is $49.99. Due to the nature of this error, we have canceled your order for this item per our terms of service agreement posted within our site.
To view these terms, please go to.
http://www.mediaplay.com/MLG/mTermsOfService.aspx
If you wish to purchase this item at the updated price, please click the following link:
Correct link for Donkey Konga:
http://www.mediaplay.com/Games/Game...._id=H++++45154
Please do not hesitate to contact us with additional questions and concerns, and once again, we apologize for any disappointment this cancellation may cause.
Best wishes from Mediaplay,
The Customer Care Team
Thank you for your recent order for DONKEY KONGA. A recent error on our web site incorrectly offered this game for $29.99. The correct price of this product is $49.99. Due to the nature of this error, we have canceled your order for this item per our terms of service agreement posted within our site.
To view these terms, please go to.
http://www.mediaplay.com/MLG/mTermsOfService.aspx
If you wish to purchase this item at the updated price, please click the following link:
Correct link for Donkey Konga:
http://www.mediaplay.com/Games/Game...._id=H++++45154
Please do not hesitate to contact us with additional questions and concerns, and once again, we apologize for any disappointment this cancellation may cause.
Best wishes from Mediaplay,
The Customer Care Team
