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Finally got a good cable/internet deal with Spectrum.

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Finally got a good cable/internet deal with Spectrum.

Old 05-25-20, 05:52 PM
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Finally got a good cable/internet deal with Spectrum.

The park just signed a contract with Spectrum giving new and current subscribers 200+ channels of cable with 2 cable boxes and access to Spectrum TV app along with internet for 60 dollars (including tax).

I have the gold package so I will have to pay the difference to Spectrum while the 60 dollars goes to the Park.

I don't know the length of the contract but it's supposed to start tomorrow with the first billing due on July 1st.
Old 05-25-20, 06:02 PM
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Re: Finally got a good cable/internet deal with Spectrum.

What is "the park?"
Old 05-25-20, 06:05 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Donít you have DirecTV and AT&T now? Iíve seen you mention it here. Why do you need Spectrum cable as well?
Old 05-25-20, 08:17 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Originally Posted by DJariya View Post
Donít you have DirecTV and AT&T now? Iíve seen you mention it here. Why do you need Spectrum cable as well?
I got it as part of the bundle when it came along with phone and internet a few years ago.
Old 05-25-20, 08:18 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Originally Posted by Why So Blu? View Post
What is "the park?"
Mobile Home Park.
Old 05-25-20, 10:11 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Originally Posted by dvd-4-life View Post
I don't know the length of the contract but it's supposed to start tomorrow with the first billing due on July 1st.
I thought Spectrum says in their ads there are no contracts.
Old 05-26-20, 07:40 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Bulk service agreements are usually for 5 years.
Old 05-26-20, 09:18 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Originally Posted by TheBang View Post
Bulk service agreements are usually for 5 years.
That sounds good.

This is a win/win for everyone. Plus it gives incentive to add services since you are getting a discount anyway.
Old 09-17-20, 06:04 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Spectrum has completely inconvenienced me for the last three days. I got out of the shower Tuesday morning just in time to see one of their workers in my backyard. By the time I got dressed, put on my facemask and went outside, the guy was pulling away in his van. I went back inside and my TV, landline and internet (all bundled) were suddenly cut off. I called customer service on my cell and the lady told me there were no outages or work being done in the area. She said she would send someone by Friday to check it out. I told her it was unacceptable to wait that long, but she insisted there was no way to escalate the matter. She then tried blaming me for using an amplifier (I don't own one) and asked if I had a Life Alert device that was screwing up my service. I told her the only thing that screwed up my service was the man who just left my backyard.

I called again and spoke to a different department. That lady said it sounded like the technician made a mistake and cut off service to the wrong house, so she managed to get someone to come out a day early (this afternoon). On my way back from grocery shopping, I noticed a Spectrum truck in the front of my neighborhood. I stopped and asked if someone could tell me why they cut off my service. The guy got on his laptop and said his notes mentioned one of my neighbors had complained of having signal interference and they traced the problem to my address. He said they wanted to come in and inspect my connections and equipment to fix it right away, but since I didn't answer the door the technician just went ahead and disconnected my lines without so much as a phone call or note. I told him that was a stupid thing to do and he agreed with me.

The technician finally arrived (an hour late) and wasn't wearing a facemask. He asked for access to my crawlspace, but came out because the gravel was hurting his knees. He finally just sucked it up when he couldn't find his knee pads and went back under to replace a wire that he said was causing the issue. Then he reconnected everything, but after a half hour one of the cable boxes still wasn't getting a signal. He did a walkthrough of my place to inspect all the equipment (with a mask on, probably only because he saw me wearing one). He said my six year old router was outdated and I needed a new one. After nearly three hours (and three different routers), he finally got the damned thing activated. I just sat there awkwardly while he took calls from coworkers and kept coughing over my desk... and now my internet connection seems slower than it was before. Having any stranger in my home right now is something I've tried my best to avoid, so having this sprung on me was not appreciated. The coughing sure didn't help. I ended up spraying Lysol over the entire room as soon as he left. Unfortunately, it's in my bedroom. Looks like I'll be sleeping on the couch tonight while I let the fumes clear out.

Last edited by joe_b; 09-17-20 at 06:42 PM.
Old 09-17-20, 06:57 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Should have definitely asked for a discount after that mess.

I use to have Wave cable and several years ago, my cable went out one day. The technician discovered my cable lines cut (the cable lines are in a central hub on my property, near the sidewalk, but it covers everyone in my court). At first he thought it was vandalism, but after making a call back to HQ, he discovered that another technician visited my street a few days earlier and was instructed to turn off someone's cable. Well, instead of doing it properly, he just cut the cable line - literally, just cut the wire instead of unscrewing it. The technician fixed my cable and Wave gave me a $35 one-time discount for missing one day of cable.

Last edited by MLBFan24; 09-17-20 at 07:05 PM.
Old 09-18-20, 01:12 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Originally Posted by MLBFan24 View Post
Should have definitely asked for a discount after that mess.
​​I did this morning. They gave me a $10 statement credit. But it got a heck of a lot worse after that.

The service tech from yesterday had pointed out I was being charged the outdated Time Warner bundle rate. He suggested I call Spectrum customer service to see about getting a better price. So after the phone support lady gave me the $10 credit, I asked her about it. She said she might be able to lower my monthly bill by about $25, but needed to look into it. She put me on hold and came back to say she would set up a service appointment for new equipment. I told her all my equipment was new and the technician just spent three hours putting in an updated router yesterday. She said it didn't matter, if I wanted Spectrum service I needed new equipment. I told her all the equipment was Spectrum equipment, then she put me on hold again and disconnected the call.

I called back and spoke with a different rep. He said he would look for the best rates in my area, then put me on hold for twenty minutes. He came back with a quote that was $30 more than my current monthly bill. He knew he'd screwed up. He then offered to knock about $10 off my current bill through some promotion. I asked why the other lady said I could save $25, but he wouldn't budge on the price. I got off the phone to check my e-mail for the change of price confirmation and discovered that the first lady who disconnected our call had also terminated my internet subscription without telling me.

So I called back and waited on hold for half an hour. The internet department restored the subscription and confirmed my new lower price, then spent another twenty minutes walking me through useless resets that did nothing to activate the router again. I asked him if I should just turn off everything from the power strip, but he said that would cause more problems and to just remove the power cable from the back of the router only. Didn't work. He told to me to wait a couple hours to see if the activation would go through on it's own, then go to a Spectrum office and pick up a new router if I was still having problems.

I wasn't driving thirty minutes to fix this mess, so I called back and set-up a service appointment. Another half hour hold time. Once again, I asked if unplugging it might fix things. He said no, since he could detect the router on his end -- but the reactivation was stalling in the system. He scheduled another tech visit for Monday evening. By that point, I said "screw it" and just switched off the power strip despite their protests. Switched it back on and now the internet works perfectly. What a total waste of five hours.

Last edited by joe_b; 09-18-20 at 03:17 PM.
Old 09-18-20, 01:13 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Wow, I guess I should count my blessings with Wave.

New solution - have you done a price comparison of Hulu Live or YouTube Live TV with Spectrum unlimited Internet (at different speeds)? And compare that to your current bundle price. I'm assuming you don't really need the landline if you have a cell phone.

I'm getting Wave unlimited internet (100 speed) at $59.32 per month. Add on Hulu Live (no ads) at $60.99 and I'm saving about $70+ per month for live TV. And this isn't a promo discount price. I think I lucked out with this deal. When I went to return my cable box at the Wave office, the rep at the desk just gave me the unlisted, lower price for the internet.

I've had a handful of problems with Wave over the years, but nothing that would cause me to hate them.

I guess my point is, try pricing out the major Live TV streaming options and see if it benefits you.

Last edited by MLBFan24; 09-18-20 at 01:18 PM.
Old 09-18-20, 01:21 PM
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Re: Finally got a good cable/internet deal with Spectrum.

Thanks for the tips. Landline is business related, but I should get around to phasing it out. If it was up to me, cable would have been dropped a long time ago. I live with someone who insists on keeping it, despite having a Hulu subscription (and he pays half the bill, so I can't say much). Still, I'm definitely shopping around for better alternatives to Spectrum after putting up with their garbage service for the last four days.

UPDATE: The nightmare continues. I went to watch movies on the Turner Classic Movies app like I do every Saturday. It would not work. Checked the cable box in my living room and got a "Not Authorized" message for the channel. I called Spectrum again and the woman said it wasn't included in my plan. I told her it's always been in my plan, they'd clearly screwed something up. Then she told me she could add it back for an extra $13 a month. I said that was ridiculous and they needed to put my channel line-up back exactly as it was before all this nonsense started. She said she didn't know how to help me, so I asked to speak to someone higher up.

She connected me to a customer retention specialist named Josh (who I'll call out by name because he ended up being a dirty liar). He said when the guy gave me the lower monthly rate yesterday, he put me on a lower tier channel package. I told him that man said plain as day that absolutely nothing would change except the price. Josh apologized and informed me that my old channel selection was "grandfathered" by Time Warner and now that it's been changed, they could not reinstate it. So he said he would add on a "Silver" tier channel line-up so I could get TCM again, plus he would lower my bill an additional two dollars a month -- all because I'd been such a loyal customer for the last twenty years. I asked if that was a promotional price because I didn't want to deal with the bill going up after a year. He said, "Nope, that's your new rate. You're all set." He also said to give him a call back if I noticed any other channels missing and he would take care of it. Great. But not so fast...

I scrolled through all my updated channels and realized Destination America had been dropped. I was also only getting the new channel line-up in the living room. It wasn't coming through in the kitchen and bedroom. I called back and another guy rebooted the boxes. Josh suddenly wasn't available. I asked about the missing channel and the new guy tried to upsell me on a "Gold" tier service bundle for $265 a month. I said hell no. Then he informed me I'd be paying that within a year after my "promotional window" on the Silver tier had expired anyway. I told him it wasn't supposed to be a promotional rate, Josh clearly told me so. He said sorry, it was true. I then demanded he put my channel line-up back exactly as it was before yesterday morning and just give me the old price again. He said that was impossible. It was an old Time Warner channel line-up, they could not offer it to me again. I said "You were offering it just fine 24 hours ago. Fix this now or you've lost my business" So he said he'd have to contact a manager to sign off on restoring my old rate and channel line-up.

I waited for half an hour, only for him to tell me no manager was currently available. He then said "Well, we've been giving you the promotional rate for your old Time Warner line-up for the last two years. You're monthly bill was going to be raised $50 by the end of December regardless." I said that was preposterous. I never asked for any promotion and they wouldn't have just given it out if I hadn't asked. He was lying and I knew it. After I called him on it, he insisted it was true and that my old bundle pricing (about $215 last month) wasn't sustainable in today's market. He also said the tech who mentioned I could keep the same service and get a lower monthly rate (for the equipment rental only, it turns out) was clearly not someone familiar with their pricing structures. Y'know despite him being a Spectrum employee.

He then said he would upgrade me to the Gold tier package and double down on the promotional discounts. He said this would get me down to $200 a month for the first year and $215 for the second. I said "So after that I'll have to call back again and haggle for a better rate?" "Yes, you can do that." I finally agreed because I was so tired of dealing with this guy. I just wanted TCM back, but every time I called they just kept throwing more channels at me and lowering the bill in small increments by adding promotions on to it. I shudder to think how much it will increase after two years, but at least I didn't sign any contracts. I also have plenty of time to look for better alternatives, which I certainly plan on doing... and I now I can enjoy HBO and Showtime in the meantime (along with a bunch of new obscure channels that I'll never bother to look at.)

Honestly, Spectrum can take their promotions and shove it. Everyone I've dealt with in the last five days has been an incompetent liar. I'd like to track down the neighbor whose complaint got my service cut off Wednesday and punch them in the nose for causing me to have to deal with all this.

Last edited by joe_b; 09-19-20 at 01:10 PM.
Old 09-19-20, 06:09 PM
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Re: Finally got a good cable/internet deal with Spectrum.

You can't take anything cable customer service reps say at face value. I assume they are all liars. Maybe it's just been my experience but they either don't know what they are talking about or purposely mislead customers.
Old 09-19-20, 07:43 PM
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Re: Finally got a good cable/internet deal with Spectrum.

I definitely donít have the patience for all that, especially since I had a marketing career for 9 years and currently doing quality assurance for the past 5 years.

Iím ethical - so if I advertise something to you, it will be truthful. And if I give you that product or service, it will be 100% quality. If you donít like it, state your reasoning, and we can work something out to make you a happy customer.

It costs more to get a new customer than it does to maintain one.

Seriously consider dropping Spectrum (as well as the internet if a competitor is available). Everyone is dropping cable, and cable companies definitely feel the repercussions. Thatís why their channel prices keep raising each month/year. They can say itís Disneyís, Viacomís, AMCís, etc. fault all they want. Ultimately, Spectrum is the one sending the bill with your name on it, not those other companies.



Old 09-20-20, 05:36 AM
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Re: Finally got a good cable/internet deal with Spectrum.

I've done some research since yesterday. It seems Spectrum started raising prices 20% (at least in the New York area) for people still set up with older Time Warner packages. They started pulling this crap in April during the pandemic, which caused them to be criticized for hitting customers when they were most vulnerable.

I was never notified of any incoming price hike, but maybe the guy who claimed my grandfathered plan was always going to increase to $260 by the end of the year wasn't blowing smoke after all. Still, that's an absurd increase considering they'd just (as in 48 hours ago) screwed me out of several basic cable networks I'd had for years on the standard package and I was never subscribed to any premium channels. The only one I paid extra for every month was the SEC Network. If Spectrum considers $215 a month for a low tier channel line-up, high-speed internet and a landline to be too cheap to be sustainable in today's market, they deserve to go down in flames.

EDIT: Looks like Spectrum has been pulling these fraudulent tactics since 2017 in order to trick Time Warner "legacy" customers into forfeiting their old channel line-ups and slowing their internet speeds:

https://stuffnobodycaresabout.com/20...h-to-spectrum/

While they put me on a higher variety package when I complained (charging an extra $42 a month by adding various premium channels I never asked for in the process) then lowered my bill ever so slightly by applying $45 worth of promotional discounts on to it, that's only a short term solution. I'll be back to square one in a year or two. No way in hell I'm paying full price for any "Silver" or "Gold" package, so that service will have to be downgraded (if I don't leave Spectrum altogether) when any promotional pricing ends. As much as I love the channel, I'm also not paying the extra $13 a month they quoted to keep Turner Classic Movies when it had been included in my previous TWC channel line up for years until they screwed me over with their blatant lies.

Apparently Spectrum are notorious for not negotiating with longtime customers to lower their bills if they've already got them on the hook with updated plans. They're more than willing to call the customer's bluff if they threaten to cancel, especially when they're the only cable provider in that market. I was already at my breaking point with the price before all this started, but now I've completely had it. If the $245 bundle price that asshole who initially downgraded my cable to "Spectrum Select" (their lowest basic cable package) first quoted me is true, I'd end up paying $30 more a month and lose half the channels I've gotten for the last decade. Who in their right mind would stand for that? These deceptive practices should be illegal. Even if Spectrum were to get fined, they'd just pay up and continue screwing the little guys like me with their shady practices.

If you are currently with Spectrum and never updated your services after they replaced Time Warner, don't call up and ask for a better rate if you're satisfied with your current channel line-up and internet speeds. If you do, you'll probably end up losing a lot of what you already have and paying more in the long run. They'll tell you it won't happen, but it will. I now realize the tech who came in my home and told me to call and ask to be given the lower Spectrum pricing knew exactly what he was doing. He probably had instructions from management to pull this routine with any customers he noticed were still on TWC legacy plans so they would end up not having to honor grandfathered subscriptions. I was bamboozled, plain and simple. Screw this company.

Last edited by joe_b; 10-01-20 at 10:33 AM.
Old 09-20-20, 03:23 PM
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Re: Finally got a good cable/internet deal with Spectrum.

I've had Comcast for 35 years and never had a problem. Cable has not gone out once since they did the fiber optic upgrade in 1998. I get their fastest residential internet, landline phone, all channels including the premium ones two HD boxes with DVR for $160. That includes all the fees and taxes. Only thing not included are the season sports packages, ad free AMC, and adult stuff.
They kiss my ass. They don't give it out anymore but I have the local customer service number. It's a local number but puts you directly through to someone at the 800 location. No waiting.
Never lose local channels because of dispute.
Only thing I never liked was no Sci-Fi channel until 1998. Never got FXM when it was commercial free, Boomerang or that horror channel Chiller I think it's called.
Old 10-14-20, 03:44 PM
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Re: Finally got a good cable/internet deal with Spectrum.

The last customer retention agent I spoke with at Spectrum basically said I would be paying more if I DIDN'T get HBO and Showtime. Their operators purposely lied or made matters needlessly confusing, resulting in the loss of my legacy plan. I had no point of reference to how they were setting up my new services in the system. It was easier to decipher things on my monthly statement: I was clearly billed for all the additional "free" channels in the amount of $42 under the Service Changes column. The promotional discounts they applied cancelled most of it out, but being enrolled in things I never asked to be signed up for didn't sit well with me at all.

So I called back and got customer retention on the line again. I asked for all the promotions discounts currently applied to the account to stay in place, but that I would close my account if they didn't remove the $42 in extra channels they basically threw at me last month. Mercifully, this was easily achieved with a 20 minute phone call. I still lost my Turner Classic Movies, but now I'll be paying $157 a month until next September for their most basic cable package, 100 mpbs 5G internet (twice the speed of my legacy plan, but this is now their lowest residential speed unless you're on SSI - and it's a whopping $70 a month before promotions) and home phone. That's not a value by any means, but I believe it's about $10 more a month than their introductory rate for new customers getting the "Triple Play Bundle" after equipment, taxes and BS fees are factored in.

I probably should have argued to get the cost of those extra channels refunded from last month's bill considering all the crap I've had to deal with, but I didn't feel like disputing it. I certainly didn't get my $42 worth out of it, but I did watch half a dozen 2019 movies on HBO and finally binged the Twin Peaks revival on Showtime.

Last edited by joe_b; 10-18-20 at 07:51 PM.

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