Well, we received our second dvd from HMV today, and why was I not surprised that it was used. It was used a lot! Looked as though it may have been a rental at one time.
What are the chances that we receive the only 2 used dvds out there that hmv sent?
I am lucky because I just exchanged them in the retail store, but what about you in the U.S?
Has anyone else had this happen? (these are the only times that I have ordered from them)
Im guessing, but I figure that if you have a gift certificate, you get a better chance of getting a used one and hmv is hoping that most people wont do anything about it, but I personally feel that that is bad business either way.
Anyone else out there with a similar experience, or did we just have a round of bad luck?

I got Fight Club and it was new.

I also just received The Island of Dr Moreau and Antz from HMV and they were new.

I got 2 dvds and both were new. If you get used DVD's, it'd contact them and ask what the hell is going on.

Let me get this straight. You ordered new ones and they sent you used ones?

As Feneant said, don't accept this ****! I e-mailed them 3 times and I always got an answer the same day I contacted them!

Yes, ordered new ones, got used ones, both times. Most definitely used.
However I did complain both times and they had no problem with "fixing" it. I also told them that I am now hesitant (in fact I am actually positive I will not buy from them again) to purchase from them. In response to that they sent me an e-certificate for 10.00. So once I get my new garageband g.c., I will use them together and be done with hmv.
I am glad that this hasnt happened to anyone else though. Like I said in my previous post, I am lucky bc I live near an Hmv and just went and exchanged for a new dvd. I would not have wanted to have to pay for the postage to mail it back to them.

Man, that sucks. I have three ordered that I'm waiting for and I tell ya if I get used ones, I'm gonna be pissed.