I placed an online order Monday (Jan 22) at 1:33 pm (5 Vivid Wave titles @$4.99 ea, gotta love cheap porn )- they shipped just 2 HOURS later via USPS Priority Mail and arrived at 1:30 pm Wednesday, a mere 48 HOURS after placing the order
Considering the sniping and complaining that we usually see in here, I just wanted to post a positive experience for a change.
Now if DVDEmpire would get into the coupon game ...

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My DVD's
My Laserdiscs
My Music- listen!

Doesn't surpise me of them. They are great! I would also like to praise www.allpets.com who did the exact same thing with my latest order, I ordered it Monday afternoon and recieved it today.

almost as good as Outpost.com where i got a package 10 hours after ordering:

10 p.m. order
8 a.m. arrival

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DEFENDER OF THE OTHER FORUM
what's your job at the other forum?

oh, yeah, and FREE SHIPPING

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DEFENDER OF THE OTHER FORUM
what's your job at the other forum?

Being that Empire is good with their high quality service..I could live without the coupons. Some stores offer coupons, and offer sheeety service.

Definitely the fastest on-line retailer I have dealt with. Only retailer to get pre-orders to me by Monday. Also, I can order on Wednesday, they'll ship on Wednesday and I get it on Friday. Didn't they move their operations close to the airport or to some major shipping hub about a year ago.

[This message has been edited by Red (edited January 26, 2001).]

I wouldn't be singing their praises too highly...just wait until something goes wrong . Like a lot of companies that go down the chute, DVD Empire is not committed to customer service. A significant number of Australian buyers did not receive their orders they placed October of last year and are still waiting for replacements. You take a risk with any company when you order but it's how fast and efficiently they respond when things don't go as planned is the key to a successful business.DVDEmpire gets 0 out of ten when it comes to customer satisfaction. Be warned!

If you’re outside the US I’d advise you to order with caution from these people and always use the registered FedEx option because packages sent regular mail seem to have a habit of never arriving. Once bitten, twice shy for me.

Thanks for the tip on ummm wave titles. Was going to place an order at 5star but got 4 titles shipped for $25 adn alread received confirmation that it went out priority. Will definately use them again for other purchases and not just ummm you know

I've only ever used DVDempire once and it was trouble free.

What happened with you Jono? It just never turned up hey?

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Regards...
#Other TEAM 7 Member
Drinker of much Pepsi, trainer of Dingo's and Jack's Aussie Moonshine importer...
John 3:16

Fhrx, Package containing their mispriced Universal Monsters set ($70odd) and other discs shipped mid September and still had not arrived before Xmas. Had to wait the full 12 weeks and pull a few strings via some old contacts at DVDEmpire to get them to re-ship but I was stuck paying the FedEx courier charge of an extra $45 on top of the previous $30 I had paid for postage via USPS on the first package which still has not arrived.

My take on it is they never sent the first shipment containing the Monsters set because they didn’t want to lose money on the mis-price. Consequently they get to stick me with two shipping charges and make up a little of the shortfall. Now we’re late January and the original package still has not arrived and I’m willing to bet, never will. The only upside is that the second shipment was sent with a $0 declared value as it was supposedly a replacement order, so no customs charges which I fully anticipated paying on the first package.

I will not be using them again.

DVD Empire is A+ in my book. Their pre-order manager makes it very easy to move titles around according to release date (very helpful since release dates change so often!). It is also very easy to cancel DVD's off of pre-order if you find the title cheaper else where.
They usually ship pre-orders the Friday before so always a good chance you'll receive your titles before street date.
And best of all, NO sales tax to Calif!!!



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Now Playing

Here's a lovely story about DVD Empire....A month ago I ordered Dead Man, also in my shopping basket I had a porno, but when I went to check out I was bluntly told that I live in a state---PA---where pornographic material cannot be sold or distributed (whatever)....Strange, considering DVD Empire is located in PA. Ironic, isn't it? Hmmm...what the heck would people in this state do without their porn?