DO NOT ORDER from Djangos.com!!!!

They have just fraudulently ripped me off by charging me for products that never arrived!

Worse is the attitude of the sales person there. Here is the excerpt of my e-mail commmunication with them:

Date: Fri, 03 Nov 2000 16:15:00 PST [Show full headers]
From: "Dennis Traylor" <[email protected]> [Add to Address Book]
To: ***************
Subject: RE: Did not receive order #****************

you didnt get any of the order right

-----Original Message-----
From: Grimfarrow
Sent: Friday, November 03, 2000 4:12 PM
To: Dennis Traylor
Subject: RE: Did not receive order #****************


I'm not clear on your statement below. Are you just
confirming my statement, or are you implying something
else? Please respond.

Sincerely,

***********************

On Fri, 3 Nov 2000 15:59:19 -0800 , Dennis Traylor wrote:

> none of the cd's right
>
> -----Original Message-----
> From: Grimfarrow
> Sent: Friday, November 03, 2000 3:35 PM
> To: Dennis Traylor
> Subject: RE: Did not receive order #***************
>
>
> Hi Dennis,
>
> Unfortunately, even after waiting until Thursday, the CDs never arrived.
> Please give me an update as to the situation. Thank you again for you
> attention.
>
> Please reply back
>
> Sincerely,
>
> ************************
>
>
> On Mon, 30 Oct 2000 13:11:45 -0800, Dennis Traylor wrote:
>
> > *******,
> > if it is not there by Thursday let us know and we will handle it from
> there.
> >
> > Sincerely,
> > Dennis
> > Customer Service
> >
> > -----Original Message-----
> > From: Grimfarrow
> > Sent: Sunday, October 29, 2000 12:48 PM
> > To: [email protected]
> > Subject: Did not receive order #*******************
> >
> >
> > On October 12, I received my shipping confirmation for the order I
made:
> >
> > This email confirms shipment of the following item(s) from our Djangos

> > Portland store:
> >
> > 1) The Beatles: Past Masters, Vol. 1
> > Used CD - Qty. 1
> >
> > 2) Marvin Gaye: I Want You
> > Used CD - Qty. 1
> >
> > 3) Joni Mitchell: Night Ride Home
> > Used CD - Qty. 1
> >
> > However, as of today (October 29th), I have yet to receive this
shipment.
>
> > Has there been a delay in your shipping? Your prompt reply will be
> > appreciated.
> >
> > Please reply back
> >
> > Thank you.
> >

I am EXTREMELY irate by this. First, they have NOT shipped my product which they have already charged me for. Worse, the customer service even dares to MOCK the customer! Needless to say, I am reporting this immediately as a fraudulent charge by Djangos.com. I would advice everyone to not shop here. I also don't think that Geoff should go on supporting them by having links to their site, as others may very well be ripped off by them as well. However, that is up to Geoff to decide upon.

People, be VERY aware of the type of business practice this company is using.

(Same topic as the one written on Online Bargains board. I'm trying to make people aware of their unscrupulous tactics.)

They have now agreed to credit me back for the unreceived CDs, after I threatened to report them as a fraudulent business.

I shall be watching my credit card balance very carefully in the near future. I am still very wary of their practice, especially after such an incident. Needless to say, I won't be shopping there again!

Could you clarify how you concluded that they didn't ship the items to you?

------------------
"Serenity Now", insanity later.

I have never had any problems whatsoever with them...I believe I have ordered three separate times from them and each time I received the merchandise in a timely manner....I guess you had a bad experience but I seriously doubt that Geoff is going to tell people to stay away from this store. This is actually the first complaint I have read about this store.....In the future, if you have already contacted a store regarding items not received and they fail to do anything then that is when you call your credit card company and lodge your complaint!!! It will turn out in your favor...believe me!!!

------------------
http://www.dvdtracker.com/~djones6746.asp


"You know Andy...I never thought it would come to this....Mayberry....Gateway to danger."

Barney Fife

quote:<HR>Originally posted by Khan:
Could you clarify how you concluded that they didn't ship the items to you?
<HR>

Not trying to be rude, but did you bother to read the e-mail that I posted?

Here's the excerpt:

On October 12, I received my shipping confirmation for the order I made:

This email confirms shipment of the following item(s) from our Djangos Portland store:

1) The Beatles: Past Masters, Vol. 1
Used CD - Qty. 1

2) Marvin Gaye: I Want You
Used CD - Qty. 1

3) Joni Mitchell: Night Ride Home
Used CD - Qty. 1

However, as of today (October 29th), I have yet to receive this shipment. Has there been a delay in your shipping? Your prompt reply will be appreciated.

Considering that they said it SHIPPED on October 12th, and today is November 3rd, the CDs were either never shipped or were lost. Either way, I still never received the order that I have already been charged for.

I've placed 7 orders with them with no problem. Yours probably got lost in the mail or someone in your neighborhood is listening to Love Me Do!
Anyway good luck getting this mess straighten out and don't give up on them. I think they wanted to make sure you didn't receive any of the CDs whereas they send alot of them out seperately!

quote:<HR>Originally posted by bigjim25:
I've placed 7 orders with them with no problem. Yours probably got lost in the mail or someone in your neighborhood is listening to Love Me Do!
Anyway good luck getting this mess straighten out and don't give up on them. I think they wanted to make sure you didn't receive any of the CDs whereas they send alot of them out seperately! <HR>

This is not my first order either. I've never had any problems on my two previous orders from them.....until now. Considering that I'm not even a new customer, I find it insulting that they would even consider me as trying to lie my way so I can get, what, three used CDs for free????? That's ludicrous!

quote:<HR>Originally posted by Grimfarrow:
Not trying to be rude, but did you bother to read the e-mail that I posted?

Here's the excerpt:

On October 12, I received my shipping confirmation for the order I made:

This email confirms shipment of the following item(s) from our Djangos Portland store:

1) The Beatles: Past Masters, Vol. 1
Used CD - Qty. 1

2) Marvin Gaye: I Want You
Used CD - Qty. 1

3) Joni Mitchell: Night Ride Home
Used CD - Qty. 1

However, as of today (October 29th), I have yet to receive this shipment. Has there been a delay in your shipping? Your prompt reply will be appreciated.

Considering that they said it SHIPPED on October 12th, and today is November 3rd, the CDs were either never shipped or were lost. Either way, I still never received the order that I have already been charged for. <HR>

As you say towards the end there, the CDs were either never shipped or were lost, that much is obvious. But for some reason you're leaping to the conclusion that we have a 'never shipped' scenario on our hands ('they have NOT shipped my product') and I'm trying to find out why.

Unless there's some missing evidence somewhere, you appear to be going way, way overboard in labelling them 'fraudulent'.


------------------
"Serenity Now", insanity later.

Just purchased a $34.98 retail disc for $14.87 shipped!!!

------------------
http://www.dvdtracker.com/~djones6746.asp


"You know Andy...I never thought it would come to this....Mayberry....Gateway to danger."

Barney Fife

quote:<HR>Originally posted by Khan:
As you say towards the end there, the CDs were either never shipped or were lost, that much is obvious. But for some reason you're leaping to the conclusion that we have a 'never shipped' scenario on our hands ('they have NOT shipped my product') and I'm trying to find out why.

Unless there's some missing evidence somewhere, you appear to be going way, way overboard in labelling them 'fraudulent'.

<HR>

Look, as long as I never received the product I have paid for, the transaction is not completed. If the transaction is not completed, they have a responsibility to finish it, or give me my money back. However, the fact that the sales person tried to mock me instead and did not finish the transaction or pay me back means that they have VIOLATED the agreement.

Here is a line from my law book:

"If the seller is the merchant, the risk of loss does NOT pass to the buyer until the goods are received."

I have never received the goods. Thus, the merchant is violating the contract. This is a breach of contract. Okay, I should not have used the word "fraud", because fraud implies a misrepresentation by one of the parties. However, the legality of this is plainly clear: the merchant has the responsibility to rectify the situation, not I. The fact that the merchant mocked me and did not give me proper compensation means that they are breaching the contract and breaking the law.

Of course, after I threatened to report them, the guy was very quick to say that they will give me my credit back. I shall look very carefully to see if they do so or not.

Maybe they shipped by UPS? I have had a couple things shipped from CD-now that took about 3 weeks to get to me. As for credit back, it was probably Bull$H1+, I would contact your CC if it doesnt show up soon.

quote:<HR>Originally posted by ernestrp:
Maybe they shipped by UPS? I have had a couple things shipped from CD-now that took about 3 weeks to get to me. As for credit back, it was probably Bull$H1+, I would contact your CC if it doesnt show up soon. <HR>

They only ship by special mail(which is like First Class) at this time....I called and ask....how else do you think they get by with only charging $1.99 for shipping??? They say they are working on alternative methods for the future.

------------------
http://www.dvdtracker.com/~djones6746.asp


"You know Andy...I never thought it would come to this....Mayberry....Gateway to danger."

Barney Fife

[This message has been edited by djones6746 (edited November 04, 2000).]

<small>

quote:<HR>Originally posted by djones6746: They only ship by special mail(which is like First Class) at this time....I called and ask....how else do you think they get by with only charging $1.99 for shipping??? They say they are working on alternative methods for the future. <HR>

</small>

They actually give you the option of PRIORITY MAIL now! Shipping rates are as follows:
<small>Standard Domestic Mail (USA): $1.99 for first item and $0.99 for each additional item - Delivery within 5-10 business days*

Priority/First Class Mail (USA): $2.99 for first item and $1.99 for each additional item - Delivery within 3-5 business days*

Canada: $2.99 for first item and $0.99 for each additional item - Usually arrives within 5 business days*

International: $4.99 for first item and $2.49 for each additional item - Allow 4-6 weeks for delivery**</small>

* If after 14 days (6 weeks if international order) your shipment has not arrived, please contact our Customer Service Department at [email protected]. Shipping delays may occur over observed holidays.

I too have ordered several used dvd's from them and have never had a problem-
smurr

quote:<HR>Originally posted by bigjim25:
<small>

They actually give you the option of PRIORITY MAIL now! Shipping rates are as follows:
<small>Standard Domestic Mail (USA): $1.99 for first item and $0.99 for each additional item - Delivery within 5-10 business days*

Priority/First Class Mail (USA): $2.99 for first item and $1.99 for each additional item - Delivery within 3-5 business days*

Canada: $2.99 for first item and $0.99 for each additional item - Usually arrives within 5 business days*

International: $4.99 for first item and $2.49 for each additional item - Allow 4-6 weeks for delivery**</small>

* If after 14 days (6 weeks if international order) your shipment has not arrived, please contact our Customer Service Department at [email protected]. Shipping delays may occur over observed holidays.<HR>

Thanks Bigjim25....I just ordered yesterday and did not realize they had changed....

------------------
http://www.dvdtracker.com/~djones6746.asp


"You know Andy...I never thought it would come to this....Mayberry....Gateway to danger."

Barney Fife

I placed an order one at Djangos and a lot went wrong on that order but their service and cooperation was excellent.

I didn't notice anyone mocking you. First he asked "none of the cd's right." You didn't understand what he was asking, so he clarified "you didn't get any of the order, right?" In what way is he mocking you? It sounds to me like he is trying to clarify the situation.

quote:<HR>Originally posted by Grimfarrow:
Here is a line from my law book:
<HR>

what law book would that be?

DJ

quote:<HR>Originally posted by Kelric:
I didn't notice anyone mocking you. First he asked "none of the cd's right." You didn't understand what he was asking, so he clarified "you didn't get any of the order, right?" In what way is he mocking you? It sounds to me like he is trying to clarify the situation.<HR>

His responses were:

none of the cd's right
you didnt get any of the order right

Now, consider this: the CDs were sent in one shipment (as indicated in my first post). Since the shipment never arrived, exactly WHY would he ask me if some of the CDs actually arrived???

Plus, he did not have ANY question marks after his sentences (nor any punctuations and proper grammar, for that matter). I asked one of my co-workers to see what she thinks (I work in an office). She also said that it is clear that the person is mocking me. I'm sorry, but the way he phrases it does NOT sound like a question at all. Plus, why would he ask me a question that he should already know from the rest of the post?

quote:<HR>Originally posted by djtoell:
what law book would that be?

DJ<HR>

Business Law: The Legal, Ethical and International Environment- 3rd Edition

by Henry R. Cheeseman (I kid you not - that's his name).

Published by Prentice Hall

Plus, I worked in a law firm before, although not as an attorney (I was once and aspiring law student....I wisely decided against it).

quote:<HR>Originally posted by Grimfarrow:
Business Law: The Legal, Ethical and International Environment- 3rd Edition

by Henry R. Cheeseman<HR>

whatever Cheeseman has to say in that book, unless he's quoting from elsewhere, isn't 'the law.' it may be good advice, but you wouldn't want to sue someone with only that...

DJ

quote:<HR>Originally posted by djtoell:
whatever Cheeseman has to say in that book, unless he's quoting from elsewhere, isn't 'the law.' it may be good advice, but you wouldn't want to sue someone with only that...

DJ<HR>

For less than $20, you'd only end up at the petty courts. There's no "suing" involved. I've worked in a law firm, so I think I know *something* about business law. And sorry, but there has been enough precedence on cases where goods are not delivered as promise that it's obvious who wins. Believe me, I've looked at a LOT of cases on this. And if you're a lawyer, you should know this too.

quote:<HR>Originally posted by Grimfarrow:
For less than $20, you'd only end up at the petty courts. There's no "suing" involved. I've worked in a law firm, so I think I know *something* about business law. And sorry, but there has been enough precedence on cases where goods are not delivered as promise that it's obvious who wins. Believe me, I've looked at a LOT of cases on this. And if you're a lawyer, you should know this too. <HR>

that's nice. all i did was question the usefulness of Cheeseman as a decisive authority.

DJ

quote:<HR>Originally posted by djtoell:
that's nice. all i did was question the usefulness of Cheeseman as a decisive authority.

DJ<HR>

Yes, but I wasn't only relying on Mr. Cheeseman's "authority".

Anyways, I am glad to report that they have credited me back for the CDs that never arrived. I would have preferred it if I got the products (hence the reason why I paid for them in the first place!), but at least they did follow up on their commitment. I just wish that they could have done it better and saved me from all the aggravations that they had caused.

Hold on a second...

Can I shop at Djangos or not?

Loyally awaiting a definitive answer,
-S

( )

[This message has been edited by stevevt (edited November 08, 2000).]