Re: eBay and Feedback
 

Do you have record of what you said in your feedback?

Also, if it was the seller's first time, eBay will auto-remove the feedback. They just "dispute" it and it gets more-or-less auto accepted.

Also, the seller may be able to claim some kind of Covid-19 excuse right now.

Re: eBay and Feedback
 

I have record of it and it was the 3rd time he had negative feedback in the past year. Same situation for the other 2 who posted that they didn't received the item they purchased and there was no communication from the seller.

Re: eBay and Feedback
 

Does the tracking show the seller shipped the book out on time or does the tracking show the item was deliveree to your address but you just didn't get it? If tracking shows it was delivered but the buyer claims they didn't receive it in their feedback, it can be removed. I've had to do this a number of times. Also with the whole virus thing right now, there are many post office processing centers right now that are running several weeks behind in delivering mail (Detroit, MI for example), so some packages may get held up in those areas. I've had a buyer file a complaint really quickly on an item and they escalated it right away after the four days were up. Ebay refunded them right away out of my money and of course the item got delivered the next day. I will be appealing that one myself.

Re: eBay and Feedback
 

There's no tracking number, the dealer never submitted one to ebay. He also never communicated with me or ebay about the book. Basically, I paid for the item using Buy It Now and there was 0 movement from the seller. No emails, no shipping information. Nothing. That's why even the ebay rep that I talked too was surprised about the feedback removal. He mentioned that the seller will get a strike on his record and that after 3 strikes their account usually gets suspended.

Re: eBay and Feedback
 

One thing I've noticed recently is that eBay will add the phrase "Same Day Shipping!" to all of my ads which, when I review my ad details, I can't find a way to remove this. What does "Same Day Shipping!" really mean anyway? If someone orders an item at 8:00 in the evening, I have 4 hours to hoof-it to the Post Office which closed at 6:00?

This is especially precarious right now most of the post offices in my area have reduced hours and sometimes it takes me between 24-48 hours to mail the item.

So far this hasn't directly resulted in any negative/neutral feedback but I'm sure I'll get a righteous buyer point it out at some time.

Re: eBay and Feedback
 

eBay's feedback system isn't trustworthy at all. It's gamed on both sides.

Re: eBay and Feedback
 

Not sure why they would remove the feedback then. I will say that the current "email" customer service roght now is very poor and unorganized and they do not handle situations that are consistant with their own policies and proceedures. I had someone file a complaint for item not as described and Ebay sided with them and counted it as a strike against me. Basically i sold a set of action figures that were listed as used and decribed as "these figures are listed as used because the glue that was supposed to hold the plasitc casing to the card was not sufficient, therefore these figures will be shipped loos with the original packaging. This is what the customer wrote as to why they were not as described " I know it said the figures would be shipped loose with the original packaging, but there is no glue at all and the plastic is not attached to the card so the figures I received were loose and not in the package. I just received loose figures and the original packaging".

Re: eBay and Feedback
 

Check the “Handling Time” on your listings. Make sure it’s set to at least 1 day.

Re: eBay and Feedback
 

My handling time to set to "1-10 business days" and yet the "Same Day Shipping" in bright red text still pops-up on all my ads.

Re: eBay and Feedback
 

"1-10 business days" is not a valid option. What kind of software are you using that lets you choose that? That field is an integer, not a range, and the valid values on eBay US are 0, 1, 2, 3, 4, 5, 10, 15, 20, or 30. If your software is sending an invalid value, it might be defaulting to "0" which means "Same Day Handling".

Re: eBay and Feedback
 

I think the 1-10 business dys is the shipping option and not the handling time.

Re: eBay and Feedback
 

no that’s not it because eBay doesn’t accept an integer or numerical range for that. You can only specify a class of shipping or product, like Standard or Economy or Priority Mail.

No, fhe logical explanation is that his handling time is being set to 0 on his listings which is why it says Same Day Shipping.

Re: eBay and Feedback
 

Ebay has some kind of program where sellers that consistantly ship quickly will be put in the program without their knowlege that has a guarunteed same day/ expidited shipping on many or most of their items. If those items don't get delivered by the expected delivery date, the buyer can get a $5 credit (paid by Ebay). This is all done without the seller even knowing about it happening.

Re: eBay and Feedback
 

This makes sense as to why it may be happening. The reason my handling time is stated as "1-10 days" might be the fact that I am Canadian but list my items through eBay.com (USA), not eBay.ca (Canada).

The "Same Day Shipping" label is also contradictory as I sold an item on May 26 but there is a note with the seller info: "eBay note: Ship by Tuesday, Jun 09". Of course I try ship it within 24 hours but this message from eBay seems to allow me 10 business days to do so.

Re: eBay and Feedback
 

Here is information about the eBay Guaranteed Delivery program: https://pages.ebay.com/seller-center...-delivery.html

Re: eBay and Feedback
 

Here's a good indicator of how ill-managed eBay really is...

1. Customer opened an "item not received" claim. No big deal. I printed the label through eBay, it was delivered, and eBay or PayPal will eat the cost.

2. I clicked "escalate to customer service" after waiting 7 days (which is their basic rule).

3. I get an error that says "Oops, we had a technical hiccup Please try again later." Sucks. Typical. I'll figure it out.

4. I'm seeing forum posts that this has been a problem since 2014!

In the realm of IT and fixing bugs ... like what the fuck? Are you really that useless that this happens endlessly and nobody is ever going to fix it? What the fuck is wrong with you people?

There's also another oddity... If you buy an item on a Friday, and pay for FedEx Overnight, eBay tells the customer you will deliver it on Saturday. Two things are wrong with that. First, Ebay doesn't even offer the Saturday Delivery upgrade. And second, it's a $15 upgrade that a seller should never be expected to eat. It's been like that since 2010. And they'll probably never fix it. It's pathetic.

Re: eBay and Feedback
 

Re: eBay and Feedback
 

eBayers can be so shady sometimes. Last Tuesday, 6/15, I won an auction for a tour shirt I'd been looking for. It was expected by 6/22 - 6/23. The 23rd came and went, with not so much as even a shipping update. I messaged the seller on Tuesday (a week after purchase, the last expected delivery date) asking for an update and all she said was "I will ship soon!" Red flag number one. I kindly explained to her that since it was past the expected delivery date, I would like to know exactly when she'd be shipping the shirt. No response.

I messaged her again today, asking if she had shipped yet and she said she'd had a "busy" week and would ship Monday because all FedEx and UPS stores near her close early. The item was supposed to ship USPS first class according to her listing, so that was red flag number two. I told her I would like her to ship ASAP or I'd have to report her to eBay / PayPal. She then begged me not to file a claim and said she would ship Monday but I explained to her that Monday marks about two weeks since the auction was won and that at that point the shirt would be arriving way later than her listing had indicated, as it's already past that date.

She then canceled my order, issuing me a refund because the item was "out of stock or damaged", and proceeded to relist the shirt. I'm debating bidding on (and potentially winning) the auction again just for kicks to see what she would do. I do really want the shirt!

But in the end, it isn't even about the shirt. I would have been totally fine if she had at least reached out to me and let me know what was going on, but because she didn't it makes me question her story, and the fact that she lied on the order cancellation makes this whole thing suspicious. I do wish she hadn't canceled, but at least I was able to leave negative feedback.

Re: eBay and Feedback
 

Yeah, that's super-weak. Negative feedback was appropriate. You can take solace in the fact that she also gets dinged for refunding because it was "out of stock". You're not supposed to sell that that you can't fulfill, so eBay will penalize if you have too many unfilled orders.

Re: eBay and Feedback
 

So, I'm not entirely sure what happened, but I went to look at the relisted shirt, and it looks like my feedback for her is gone. Is it that easy to have negative feedback removed?

Re: eBay and Feedback
 

From my experience, if a refund is given, then yes, it’s pretty easy to get a negative removed. Sad but true, a refund being given doesn’t necessarily make a negative transaction positive.

Re: eBay and Feedback
 

Same thing as what I wrote several months ago in this thread. Basically, ebay is rewarding bad sellers if they refund by taking the negative feedback away.

Re: eBay and Feedback
 

Can I get an opinion about the precedence for the following eBay scenario?

I sold a DVD in perfect shape and mailed it to the client. I received an "Return Request" from the client claiming the disc was cracked. They provided a photo clearly showing several cracks through the centre hub which indicates to me they attempted to pull the disc off the plastic hub without pressing the centre button, bent it like a taco and broke the disc.

They also sent a photo of the envelope and case which were in perfect shape so I figure it wasn't caused in delivery.

I know they broke it but it's my word as a seller vs. their word as a buyer.

I figured if they had the audacity to make a return claim on damage they knowingly caused themselves, it wouldn't be worth trying to dispute their claim.

I bit the bullet and just refunded their money.

Has anyone else been in this situation as a seller and had a better outcome?

Re: eBay and Feedback
 

Never been in this situation, but one idea I’d lend to help is this. Instead of shipping the DVD the same way it is stored, that is, on the hub, place the disc in a paper or tyvex sleeve, then tuck the sleeve behind the booklet tabs in the case, and ship it that way.

Yes, I’d agree that it is extremely unlikely that’s how it arrived, and there’s no guarantee that the buyer isn’t showing you a picture of different copy of the DVD, perhaps one that got broken before yours even arrived, but I don’t imagine you could prove that unless somebody had written their initials on the DVD or something. Not much you can do but take the hit!

Sorry to hear about this!

Re: eBay and Feedback
 

Thanks for the reply. I guess it's an unavoidable cost of doing business and luckily it doesn't happen too often. It's frustrating because the hub button even had the word "PUSH" molded into it! I pack every DVD with a sheet of foam to help prevent a "floater" but there's only so much you can do as there's always going to a certain percentage of dishonest eBay members.

These are all things Amazon can tolerate and absorb without a worry but it certainly hurts the casual seller.

Re: eBay and Feedback
 

This happened to me before. What I did after the first time this happened was to take pictures of what I'm selling before I send it. If it's an used DVD, I would take the photos of the packaging and the disc itself. If it is a new DVD, I would take pictures of the packaging and explain that the item has never been opened, so you don't know exactly the condition of the DVD since you don't want to damage the integrity of the product. In most cases still, eBay will side with the buyer either way and that's one of the reasons I don't sell there as much as I used to.

Re: eBay and Feedback
 

I submitted a best offer on an antique fishing lure, $20 below the BIN price. The seller accepted. They messaged me the next day saying they couldn't find the lure and asked if I wanted a refund or a substitute item (with a similar BIN price) from one of their other listings. I told them to refund me. They then submitted the cancellation reason as "Buyer asked to cancel the item", which pissed me off. I'm sure they felt it was better to lie about the reason so their account wouldn't get dinged by eBay. Now they've relisted the lure at the original price with the best offer option removed. This joker needs to get off eBay and stop wasting people's time.

Re: eBay and Feedback
 

There's always a loophole, and it looks like your seller found it. People are so shady, it drives me insane because so many sellers get away with it. A few days ago I sold a vinyl on eBay for lower than I would've liked (it recently went OOP so the prices for it are slowly climbing), but I'm just going to deal with it rather than do something shady and relist it for a higher price like most sellers would. It's my fault for not staying on top of the pricing for it so I've learned my lesson there.

On a side note - on Thursday I won the auction for the relisted shirt, but this time I wasn't bidding against anybody so I got it for a few bucks less than the first time around. I'm wondering how long I should wait it out this time around :lol:

Re: eBay and Feedback
 

So shady. At least you can take small comfort in knowing he had to eat the PayPal fees on that transaction.

Re: eBay and Feedback
 

I had one of the most psycho experiences ever on ebay. I pre-ordered a comic book about a month ago and the seller sent it to me once it was released a week ago. The comic arrived damaged, not because of the packaging, but most likely because of how it was handled and packed by the distributor. I messaged the seller about the damages with photos as evidence and asked him if he had a replacement I could exchange it for and this where it all went downhill. First, the dealer went all off on me saying that the book was near mint and he knows it because the name of his account reflects his knowledge. He said he had no replacements at all. I still responded him politely and asked him if he could give me a partial refund because I really wanted the book and he responded that he doesn't refunds AFTER THE FACT!!! Then he sent me another immediate message saying to return the item since he could sell it to the many people he has on the waiting list. I was pissed but still responded in a normal manner and told him that I will return the book for a full refund and that it doesn't make sense that he doesn't give partial refunds after the fact because "before the fact" I didn't have the book in my hands. He didn't waste time and sent me a message with this "RETURN IT!!!". I proceeded to file the return claim and package everything the same way he sent it and once he approved the return claim, he messaged me again saying that he videos all returns and that he will report me if I send him something else other than the book I purchased from him.

On Tuesday, I get the refund but since he was such an asshole through the whole process, I left him negative feedback for sending a damaged book but more importantly for his rude behavior throughout the transaction. So what does the seller do? He goes and immediately purchases a DVD I was selling on ebay and an hour later goes and leaves me negative feedback on my account. Nonetheless, I had to call ebay customer service and file several complaints to get the feedback removed and block this psychopath from ever dealing with me again.

As a curiosity, I searched the dealer's real name on Facebook and every single thing I found was either people complaining about being ripped off by this guy or the seller complaining on the most inane things to multiple customer services from places like ebay, McDonalds, Foot Locker, Dominos and the list goes on

Re: eBay and Feedback
 

People say buyer cancelled because of how strict eBay rules are. You’re allowed 0.5% of transactions to be cancelled or have a case decided against you. If you’re below standard for a few months you’ll be suspended. And they don’t care if you are a low volume seller.

So for every 199 orders you ship, you are allowed one mess up.

Ebay is really a horrible place. I wish someone would disrupt them. They’re just the standard for selling thrift and there is no competition.

Re: eBay and Feedback
 

It's amazing the level of vindictiveness some eBayers will have. I choose to never leave Negative feedback even though it may well be warranted because you never really know what head-space some people are in.
My approach is to let them know I'm not happy but give them the benefit of the doubt and mention I won't leave negative feedback. It's not the most gratifying approach but it helps alleviate problems.

I also approach eBay as a "buyer/seller beware" gamble; I don't wager more money than I care to lose.

Re: eBay and Feedback
 

I don't like leaving negative feedback on small, individual sellers even when they may deserve it.

Re: eBay and Feedback
 

Did Ebay change how sellers get funds after they've been paid to ship an item?

I paid for an item a few days ago and the seller immediately was on high alert because the funds were immediately being held by Ebay/Paypal.

In my experience, it was usually due to the seller not putting in a Tracking Number into the completed auction but was told by another seller that Ebay now holds funds for 14-days if you aren't part of their Seller Subscription Program?

Now, this particular seller said (after he put in a Tracking Number) that he wouldn't ship my item until the money is deposited into his account, which is two weeks from now. He's basically waiting for the hold to be lifted.

He stated that he wanted to make sure he didn't get ripped off or have a refund forced on him after shipping out my item.

Re: eBay and Feedback
 

They changed from getting it instantly with Paypal to "Managed Payment" through Ebay. Under Managed Payments, they hold the money to make sure the seller ships the items on time. If he is holding off on shipping the items until he receives the money, he is going to screw up his numbers and eventually won't be able to sell much if anything after a while.

Re: eBay and Feedback
 

He's definitely holding onto the item until the hold is lifted, which isn't until the 28th.

So when the 28th comes around, even though he's still sitting on the item, the hold on his Paypal funds will be lifted?

He printed a Shipping Label with a Tracking Number but won't be shipping the item out until then. Apparently, he was screwed out of another product he sold of the same ilk and is now overly cautious.

Unlucky me for walking into this situation when I was hoping to get the product before Saturday.

The seller was trying to come up with ways to fix the situation (you know, other than actually just shipping me what I paid for immediately) but all of them are a major inconvenience to me. The item has been sitting so long that even if it was shipped out tomorrow, it wouldn't make to me in time.

Re: eBay and Feedback
 

So, he is going to get himself dinged on two of Ebay's metrics.

1) "Tracking uploaded on time and validated". since he printed a label, it's been uploaded on time. However part of that metric is "uploaded on time, but no carrier scan". If you fall below 95% on this metric, then Ebay can limit your selling priviliges. So basically 1 in 20 orders can have this defect. If he is doing this for every orderm he is at 0%.

2) "Late Shipment rate". Since the item will be delivered late at this point, he will get dinged for late delivery under this metric. If you fall below 97% on this metric, Ebay can limit your selling priviliges. So this equates to around only 1 in 33 shipments can have this defect.

If it passes the expected delivery date without him shipping or you receiving, you can just file a case. If you do this, they will hold the funds. If he has already received the funds you paid at that point, they will hold that same amount from other funds he would be receiving from newer sales or they could take the money out of what ever bank account or credit card he has on file.

Re: eBay and Feedback
 

Thank you for all of your help!

I sent the seller all of this information, in hopes that he will change his mind and send the product. I don't want to get blamed if he starts having issues selling because he chose to do this to the item I paid for.

Re: eBay and Feedback
 

not really. Their policy is outlined here. The most common reason I’ve seen is because the seller doesn’t have enough established selling history.

https://www.ebay.com/help/selling/ge...yments?id=4155

He’s not allowed to do that. Check out the seller policies under “Shipping and handling time” here:

https://www.ebay.com/help/policies/s...policy?id=4346

“If PayPal doesn't make your funds available immediately from payments for an item you sold, you're not allowed to hold shipment until the funds are released.
Note: Holding shipment may affect your seller performance standing or defect rate and buyer satisfaction, which increases the chances of future PayPal payments being held.”

Re: eBay and Feedback
 

That would make sense.

He stated this has never happened to him before even though he's sold a bunch of items over the past month.

That is extremely helpful. I've been sending him all information that has been provided to me here and that I've found in general, in hopes he'll change his mind.

Even if he does, I still won't get the item in time for an event I need it for this weekend but still will get it before January 2021 (at this projected rate).

Thank you all for the clarification and help. I'm pretty annoyed by all of this and just want it to be over already.
​​