Originally Posted by dex14 (Post 13295408)

Is there a way to get eBay to remove negative feedback left to me by a buyer?

Long story short. I sold a brand new factory sealed DVD and they requested a return based on "this does not fit in with my collection". I told them I don't accept returns and that reason was not good enough at all. To me, it sounds like they watched the movie and didn't like it.

Negative feedback left: "seller would not take return even though item is not what was expected"

This is the only negative feedback I've ever received in close to 20 years.

Originally Posted by orangerunner (Post 13420745)

I had a customer buy a used DVD from me and after receiving the item he wanted a return because his son already owned it.

My policy stated "no returns" especially for any kind of used media which as we all know can easily be watched and/or duplicated and then returned as "I changed my mind."

I politely explained my policy and he kindly left me a negative feedback stating something like "seller won't take returns, stay away from this seller!!!"

Unfortunately negative feedback cannot be removed but eBay does allow you to respond to the feedback for which I wrote "Client changed their mind but failed to observe the return policy."

What can you do? It happens so rarely, I just chalk-it-up to the cost of doing business.

There's always an element of "buyer/seller-beware" risk that's inherent to eBay.

Originally Posted by movieguru (Post 13421406)

I've had Ebay ewmove negtive and nuetral feed bck a lot of times. Several times it was when I sold some Region 2 DVD's that were clearly stated several times in the listing they were region 2. Buyer9s) left negatives saying the dvd's were region 2 and wouldnt work in the region 1 players. I've had several leave negatives claiming I never sent them the item even though the tracking swows it was delivered to their address. I've had some threaten to leave negatives if I didn't give them a partial refund on something they purchased and received as described. I had one leave a negative weeks later because I cancelled a tranaction 9at their request). So yes, thwey can definetly be removed but you have to waste time on the phone with Ebay.

Originally Posted by orangerunner (Post 13421427)

I sent eBay for few emails stating my case but they never acknowledged them. I understand that a company, even on the scale of eBay, would not have enough manpower to sort through every petty $10 transaction that goes amiss.

It depends on the context but if someone were to read the details of my negative feedback, I'm sure it would be viewed as a benign complaint by an unreasonable client.

Originally Posted by movieguru (Post 13422331)

You have to call them and talk to a live person. Emailing them will not likely work. I got them all my negatives but one that I called Ebay on removed. The only one they didn't remove was one where a buyer gave me a negative because he said he could have bought the item cheaper at Walmart. In that case they removed the comment but not the negative.

Originally Posted by orangerunner (Post 13422350)

Someone complained because Wal-Mart had a better price and eBay felt that was reasonable grounds for a negative feedback?

Originally Posted by movieguru (Post 13422331)

You have to call them and talk to a live person. Emailing them will not likely work. I got them all my negatives but one that I called Ebay on removed. The only one they didn't remove was one where a buyer gave me a negative because he said he could have bougth the item cheaper at Walmart. In that case they removed the comment but not the negative.

Originally Posted by Viper187 (Post 13456557)

If the item is still in stock at retail, you have no business trying to scam people out of extra money. Hitman 2 Collector's Edition released a month ago exclusive to Gamestop in the US and Amazon UK etc sell it. It's been in stock for both Xbox and PS4 the entire month all over the world, but every fucking ebay seller is trying to charge double the price for it. The assholes even try to claim it's "rare" or "sold out" when this is clearly false advertising. I don't see a proper option to report the bastards though.

Originally Posted by movieguru (Post 13489096)

Here's some messages I get from an Ebay user that shows some people just don't have a brain.......

I have a number of T-shirts listed on Ebay and I will generally use the same format in the titles and descriptions for all them. So I have one that says something like this"Harry Potter Sorcerer Stone red men's adult t-shirt XL X-Large". In the description there is a line that says "Size: (XL) x-large". There is also a required field you have to click on indicating the size, where I clicked on "XL" which is visible to anyone looking at the listing.

So I get this message from the user: "what is the size....xl or 2xl...or 3xl thanks". I respond "Hi, it is an xl x-large.. I have the sizes listed in title and also in the listing descriptions."

Then I get 2 mesaages back from this Ebay user: "what does the tag say..................xl....2 xl....3 xl ???? i cannot determine the size from your response. thank you". This message is followed immedietly by: "you do not state what size ..........can you look at the label tag and tell me if it is XL or 2XL or 3 XL you do not offer returns so i CANT buy it unless i know the size.............your stated size in the ad is not CLEAR".

At this point I simply decide to block the Ebay user because I know if they buy the shirt, they will file a return as soon as they get it saying it wasn't as described and I'll be paying for shipping both ways.

Originally Posted by Sonic (Post 13489508)

As a seller I can see how your listing description can add confusion. It's messy. You have XL X-Large twice. It's not that buyers don't have brains, many sellers on Ebay are ruthless con artist assholes. So a buyer at times has to be weary. As a seller you need to keep it as much simplified as possible. You don't need to put in description XL X-Large twice. Remove XL. Regardless if inside the listing it shows X-Large, your description is a bit iffy. If you still plan on keeping it that way, at least add parenthesis like this XL (X-Large).

Originally Posted by Josh-da-man (Post 13489921)

I sort of agree with Sonic that your listing is a little confusing, and that a lot of sellers can be lying crooks, so I don’t really blame the potential buyer for asking for clarification/confirmation.

Though I also get why movieguru put the size in twice (XL/x-large) as a sort of keyword spamming technique. It’s like when you’re looking for record albums, and some sellers will put “LP” in the description, some will put “vinyl” and some will do both.

I’ve had problems with buying on eBay, particularly from high volume sellers, who mislabel things, or includeconfusing listings.

For example, about ten years ago, I was trying to buy an unrated DVD of “Mother of Darkness.” It was released in both r-rated and unrated editions, and sellers would do shit like have “unrated” in the description, then show a stock image of the r-rated version. I would contact them for clarification, they would assure me it was unrated like it said in the description, and then send me the r-rated version. It took me four tries to actually get a seller to sell me an unrated version. And, of course, they would think I was the asshole for returning the item they mis-listed.

---

---

Originally Posted by Troy Stiffler (Post 13497902)

Originally Posted by Josh-da-man (Post 13493809)

Originally Posted by 567Irsy (Post 13501280)

I have never use eBay, and after your stories i'm not sure that i want to use it

Originally Posted by rjh_54 (Post 13511583)

Ordered a t-shirt last Tuesday (2/26). Seller accepted my best offer and the listing said it would be shipped free via USPS First Class. I waited a few days and the seller still hadn't marked it as shipped or provided tracking, but I didn't really think much of it since sometimes sellers will ship without updating the status.

This morning, a full EIGHT DAYS after I placed the order, I got an e-mail stating my package had been 'shipped', aka the seller had printed a label. I clicked on the number to see that not only was the label created today (meaning that the shirt still hasn't physically been shipped), but also that it was being shipped USPS Media Mail, which means it could take up to 10 days to get to me.

First, clothing doesn't qualify for USPS Media Mail, so what this guy is doing is illegal. I'm a seller on eBay and I know that the cost difference between First Class and Media Mail is usually only a few cents, especially with eBay discounts. What do you guys suggest? I was thinking of waiting until the shirt gets to me and just leaving negative feedback. I didn't pay for shipping so I'm not sure how much of a case I have on my hands. What is the best way to go about this?

Originally Posted by movieguru (Post 13511646)

When sellers list on Ebay, they can set the handling time before they ship the item from same day processing to up to I believe 10 days handling time. Not sure what your seller has their processing time at. Mine is set at one buisness day handling time, except when I go on vacation, i set it at 5 business days rather than shut my Ebay store down for the week and lose sales.

As for Media Mail, T-shirts wouldn't qualify. Don't know if the seller did it intentionally or if it was an error. In the past few weeks, Ebay changed the way you generate mailing labels on their site. They went from a process that was very simple to an interface that is a little more confusing and time consuming. The item details page for the shirt you purchased should state the estimated delivery time that you should expect to receive your package. If your item is delivered before the estimated delivery date, why worry about it? If it is late or not received by that date, you could make an inquire to the seller to see what explanation they give. I would maybe give a neutral if I felt they intentionally shipped it media mail. I also realize that sometimes Ebay sellers aren't a large corporation and can sometimes make a mistake or have an issue that prevents them from shipping it for an extra day or two.

Originally Posted by rjh_54 (Post 13511583)

Ordered a t-shirt last Tuesday (2/26). Seller accepted my best offer and the listing said it would be shipped free via USPS First Class. I waited a few days and the seller still hadn't marked it as shipped or provided tracking, but I didn't really think much of it since sometimes sellers will ship without updating the status.

This morning, a full EIGHT DAYS after I placed the order, I got an e-mail stating my package had been 'shipped', aka the seller had printed a label. I clicked on the number to see that not only was the label created today (meaning that the shirt still hasn't physically been shipped), but also that it was being shipped USPS Media Mail, which means it could take up to 10 days to get to me.

First, clothing doesn't qualify for USPS Media Mail, so what this guy is doing is illegal. I'm a seller on eBay and I know that the cost difference between First Class and Media Mail is usually only a few cents, especially with eBay discounts. What do you guys suggest? I was thinking of waiting until the shirt gets to me and just leaving negative feedback. I didn't pay for shipping so I'm not sure how much of a case I have on my hands. What is the best way to go about this?

Originally Posted by movieguru (Post 13511646)

Mine is set at one buisness day handling time, except when I go on vacation, i set it at 5 business days rather than shut my Ebay store down for the week and lose sales.

Originally Posted by Viper187 (Post 13511711)

Fuck the seller. Nobody should still be using Media Mail in the 21st century. It's bullshit. I refuse to do business with sellers that don't offer proper shipping. If they fuck me over, they get a negative. I'm not a patient person, and I pay for better shipping. I don't understand why so many sellers are too fucking lazy to offer anything besides economy shit.

Originally Posted by TheBang (Post 13511731)

If the package gets inspected and you get dinged with postage due, definitely file a complaint for that (I had to do that once). Shipping at a slower clash of mail than indicated in the auction is against eBay's terms, but so long as the package successfully arrives, there's not too much you can do (since it was free shipping). You could ask for a partial refund for the inconvenience, but there's probably not a way to force a monetary compensation. What you should do, however, is leave negative feedback. If he exceeded his stated handling time (and at 8 days, he probably did), mention that, and also mention shipping at the slower clash of mail.


There's actually a https://www.ebay.com/help/selling/ebay-stores/managing-ebay-store/account-holiday?id=4090]vacation setting that you can use (instead of adjusting your handling time), so that people will know orders will not be processed until your return date.


Yes, your irrational demands about shipping speed and inability to fathom why anyone could possibly have different priorities and situations than you are well-documented in this and the Amazon thread.

As a real-world example that I'm sure you won't digest, I sold a complete set of Sopranos DVD season box sets on eBay. Shipping it via Media Mail only cost $4.16 and would reach the buyer in 1-2 weeks, so I was able to offer Media Mail as a free shipping option on the listing. Shipping it via Priority Mail would arrive in 3-4 days, but would cost me $17.60 in a large flat-rate box (or $20.40 in a regular box). Not a cost difference I can eat. So if the buyer is in no rush, they can get free shipping on my listing, but if they're impatient, they can pay the extra money to get it faster. The buyer chose the free shipping option. In fact, I always offer that option on larger media boxsets (usually stuff that's over two pounds), and I've never had anyone ever pay for the faster shipping option.

Originally Posted by Viper187 (Post 13511740)

The point is offering the fucking option. Some of us pay for it.

Originally Posted by Viper187 (Post 13511711)

Fuck the seller. Nobody should still be using Media Mail in the 21st century. It's bullshit. I refuse to do business with sellers that don't offer proper shipping. If they fuck me over, they get a negative. I'm not a patient person, and I pay for better shipping. I don't understand why so many sellers are too fucking lazy to offer anything besides economy shit.

Originally Posted by TheBang (Post 13511731)

If the package gets inspected and you get dinged with postage due, definitely file a complaint for that (I had to do that once). Shipping at a slower class of mail than indicated in the auction is against eBay's terms, but so long as the package successfully arrives, there's not too much you can do (since it was free shipping). You could ask for a partial refund for the inconvenience, but there's probably not a way to force a monetary compensation. What you should do, however, is leave negative feedback. If he exceeded his stated handling time (and at 8 days, he probably did), mention that, and also mention shipping at the slower class of mail.


There's actually a https://www.ebay.com/help/selling/ebay-stores/managing-ebay-store/account-holiday?id=4090]vacation setting that you can use (instead of adjusting your handling time), so that people will know orders will not be processed until your return date.

Originally Posted by rjh_54 (Post 13512270)

Going on 24+ hours and tracking still indicates that the label was simply created. I know it's not a matter of the seller being away from his account since he was pretty active while I was submitting my best offers for the shirt. He's also been selling since 2010 according to his profile so he's definitely not new to this. One of his most recent feedback ratings was from two weeks ago and it was negative (his only negative), and it looks like somebody else had an issue with not getting their item within the delivery window.

Originally Posted by movieguru (Post 13512404)

How busy a seller is it? Does he have hundreds of items for sale or just a few? I would wonder if he just can't locate where he put the item you bought and just generated a shipping label to comply with Ebay's seller expected shipping times. If this is the case that would explain why he generated a Media Mail shipping label because that would be the cheapest cost to eat. He may just be waiting for you to contact him, then he could say, "Oh it must be lost. I'll just issue you a refund for what you paid". I've had a few sellers that I've suspected of doing this to me. I would send him a message and see what he says If you don't say anything, he may not know there is an issue.