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Does Amazon replace items stolen off porch?

Old 12-30-16, 10:08 AM
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Does Amazon replace items stolen off porch?

When USPS delivered three pkgs yesterday, they saw someone following them, jump out of their car and grab them. They did drop one of the boxes and USPS took it for me to pick up today, and filed a police report with the tag number for the other two items. Since USPS was still on sight, does Amazon cover this?
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Old 12-30-16, 10:10 AM
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Re: Does Amazon replace items stolen off porch?

You never received what you ordered. Amazon customer service will generally reship the items at no cost to you.
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Old 12-30-16, 10:27 AM
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Re: Does Amazon replace items stolen off porch?

They will up to a point. After that they may require an alternate address.
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Old 12-30-16, 09:31 PM
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Re: Does Amazon replace items stolen off porch?

Fucking porch pirates!
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Old 01-01-17, 11:49 PM
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Re: Does Amazon replace items stolen off porch?

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Old 01-02-17, 01:16 AM
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Re: Does Amazon replace items stolen off porch?

I had ordered a mop from Amazon for my office. I got a notification that it was delivered on a Saturday (my office is closed on the weekend). Monday morning there was no package outside the office. I called Amazon and told them. They apologized and sent out a new mop that day by next day air. Later Monday the original mop arrived. It hadn't been delivered on Saturday after all. I told them to stop the shipment or let me return the mop. They said the shipping was more expensive than the mop and to just keep it. Now I have two mops.
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Old 01-02-17, 09:41 AM
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Re: Does Amazon replace items stolen off porch?

Originally Posted by Decker View Post
Now I have two mops.
Don't laugh. That's how Trump got his hair.
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Old 01-02-17, 11:42 AM
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Re: Does Amazon replace items stolen off porch?

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Old 01-03-17, 05:10 PM
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Re: Does Amazon replace items stolen off porch?

Originally Posted by Decker View Post
I had ordered a mop from Amazon for my office. I got a notification that it was delivered on a Saturday (my office is closed on the weekend). Monday morning there was no package outside the office. I called Amazon and told them. They apologized and sent out a new mop that day by next day air. Later Monday the original mop arrived. It hadn't been delivered on Saturday after all. I told them to stop the shipment or let me return the mop. They said the shipping was more expensive than the mop and to just keep it. Now I have two mops.
If you have Amazon Prime, and a delivery date is missed like that by the carrier, you can call Amazon and get a free month of Prime added to your account for each incident.

https://www.amazon.com/gp/help/custo...deId=201117450
http://dealnews.com/features/How-to-...ee/938946.html
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Old 01-03-17, 06:06 PM
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Re: Does Amazon replace items stolen off porch?

Originally Posted by Psi View Post
Don't laugh. That's how Trump got his hair.
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Old 01-04-17, 07:24 PM
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Re: Does Amazon replace items stolen off porch?

It ended up working out well for me. I received my replacement laptop bag, and they gave a refund on the PS4 game that was oos. Found it $13 cheaper on PSN.
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Old 01-05-17, 06:08 PM
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Re: Does Amazon replace items stolen off porch?

Originally Posted by TheBang View Post
If you have Amazon Prime, and a delivery date is missed like that by the carrier, you can call Amazon and get a free month of Prime added to your account for each incident.

https://www.amazon.com/gp/help/custo...deId=201117450
http://dealnews.com/features/How-to-...ee/938946.html
I did not know this, thanks for the heads up!
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