Patman

Has anyone tried getting buy.com to replace their defective Leon DVD (which had super-low sounding rears in the DD 5.1 audio track)? If successful, what did you do?

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PatCave ;HT Pix ;Pat's DVDs

cartman

Just call them up, tell them the problem, and they'll send you a UPS shipping thingy. When the new ones get in, they'll send you one.

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"Sorry is the fool who trades his love for high-rise rent. Seems the more you make equals the loneliness you get." -- Pearl Jam - Soon Forget

dfriend

Well, I sent them e-mail and they sent me a canned response about replacing defective DVDs. They totally ignored my entire email about the entire run being defective and Columbia doing a reissue. Note that their replacement policy is only good for 30 days, which if you pre-ordered Leon and got it on time, was up several days ago.

I've no doubt if you get lucky and get a CSR with a brain, you might be able to get this taken care of. I think I'm at least going to wait until the reissue is available since the 30 days is up anyway.

This is one case I wish I would have bought it from someone else.

weargle

quote:<HR>Originally posted by cartman:
Just call them up, tell them the problem, and they'll send you a UPS shipping thingy. When the new ones get in, they'll send you one.

<HR>

This is *not* true. They initially did this, and then reneged and said that I would have to purchase another one. I'm returning it and then buying one from Scamazon using the $5.00 GC.