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Dell Replacement Items -- Returns?

Old 09-02-14, 01:35 AM
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Dell Replacement Items -- Returns?

I had to get a wireless keyboard and mouse combo replaced from Dell. They sent me a new one two weeks ago, but I haven't gotten anything from them in regards to returning the one I have. Should a return label have been included with the new keyboard, or should the rep have e-mailed me one? I'm not sure how to proceed here -- I don't want to get charged for a second one.

Edit: In fine print on the bottom that says "no part required for return." Does that mean I can just toss it out?

Last edited by My Other Self; 09-02-14 at 01:41 AM.
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Old 09-02-14, 02:42 PM
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Re: Dell Replacement Items -- Returns?

Originally Posted by My Other Self View Post
Edit: In fine print on the bottom that says "no part required for return." Does that mean I can just toss it out?
You can take that at face value and toss out the old keyboard. A few years ago I was the IT Admin at a small business, and our Dell laptops tended to break a bit too often. For simple things like keyboards and touch pad assemblies (?), the broken one went in the trash (or more likely got set aside for spare parts). We definitely returned bad motherboards, hard drives, and probably LCD screens.

If there's still any question, just talk/chat with Dell again.
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