Ebay return issue
11-29-12, 06:43 PM
#1
DVD Talk Platinum Edition
Thread Starter
Ebay return issue
I sold a Nintendo Game Cube game that I had bought brand new from Best Buy and few years back. I completed the game and it works perfectly. I never sold my games I like, so I can play them again. When my Cube broke earlier this year, I started selling my games on ebay. The buyer received it and then sent me a message that his Game Cube isn't working anymore and is asking to return the game and get his money back. The game isn't the issue. It's that his Cube broke. My listings say no returns. Would you issue a refund?
11-29-12, 06:48 PM
#2
DVD Talk Legend & 2021 TOTY Winner
Re: Ebay return issue
I sold a Nintendo Game Cube game that I had bought brand new from Best Buy and few years back. I completed the game and it works perfectly. I never sold my games I like, so I can play them again. When my Cube broke earlier this year, I started selling my games on ebay. The buyer received it and then sent me a message that his Game Cube isn't working anymore and is asking to return the game and get his money back. The game isn't the issue. It's that his Cube broke. My listings say no returns. Would you issue a refund?
Last edited by Obi-Wanma; 11-29-12 at 07:53 PM.
11-29-12, 08:40 PM
#3
DVD Talk Hall of Fame
Re: Ebay return issue
No, I wouldn't let him. If your Return Policy on the auction stated No Returns, then you're under no obligation to take it. The only reason you'd need to is if it were significantly not as described.
Since you already have correspondence with him in which he admits that the reason why he wants to return it is because his GameCube broke, that should be sufficient to prove in any eBay dispute that he's not returning because it's significantly not as described.
Actually, in cases like that, eBay would usually require the buyer to return the item first, and provide a delivery confirmation number for the return. Once the return is verified, then they would refund the buyer's money.
Since you already have correspondence with him in which he admits that the reason why he wants to return it is because his GameCube broke, that should be sufficient to prove in any eBay dispute that he's not returning because it's significantly not as described.
Actually, in cases like that, eBay would usually require the buyer to return the item first, and provide a delivery confirmation number for the return. Once the return is verified, then they would refund the buyer's money.
11-29-12, 08:42 PM
#4
DVD Talk Platinum Edition
Thread Starter
Re: Ebay return issue
Ebay won't refund him anyway. The main thing on my side, is where he wrote in his message that his GC System broke. Not my game. It's fine. I've had where ebay was on my side and wouldn't refund the buyer.
11-29-12, 10:04 PM
#5
Re: Ebay return issue
Plus he's got 6 months to do it. When you are selling on ebay as a seller, there is no such thing as no returns.
11-30-12, 07:06 PM
#7
DVD Talk Hall of Fame
Re: Ebay return issue
In fact, let me just quote from the eBay Help pages:
All sellers on eBay are required to specify a return policy, whether your policy is to accept returns or not.
You're probably confusing the seller return policy with returns processed under the Buyer Protection policy. It's not the same thing.
darkhawk specified "No returns" as his seller return policy, so he's under no obligation to take back the item just because the buyer suddenly has no mechansim to use the game. And since the buyer already tipped his hand by telling darkhawk that he wants to return it because his GC is broken, the buyer would be unlikely to win a Buyer Protection case if he suddenly decides to say, "the game is defective!"
https://www.paypal.com/us/webapps/mp...ion-learn-more
Last edited by TheBang; 11-30-12 at 07:12 PM.
12-03-12, 12:19 AM
#8
Suspended
Re: Ebay return issue
LOL.
Sellers have no return policy. If a buyer wants a refund, they will get one. End of story. You can type whatever you want but eBay backs the buyers most of the time. You mean nothing to them.
Sellers have no return policy. If a buyer wants a refund, they will get one. End of story. You can type whatever you want but eBay backs the buyers most of the time. You mean nothing to them.
12-03-12, 07:31 AM
#9
DVD Talk Hero
Re: Ebay return issue
If you marked "returns not accepted", the buyer cannot open a dispute. He could open a case and say that the disc is broken. He can still leave negative feedback. And he can still do a credit card chargeback (assuming he used a credit card ... the seller can't see that in PayPal).
You can do what you want. But I think that you can just be polite, and maybe say something like, "I cannot afford to accept a return right now". Maybe tell him that he might be best off reselling the game on eBay.
Communicate. Be nice. And deflect the return. He'll probably give up and resell it himself.
You can do what you want. But I think that you can just be polite, and maybe say something like, "I cannot afford to accept a return right now". Maybe tell him that he might be best off reselling the game on eBay.
Communicate. Be nice. And deflect the return. He'll probably give up and resell it himself.
12-03-12, 07:10 PM
#10
DVD Talk Hall of Fame
Re: Ebay return issue
There is certainly abuse of the eBay Buyer Protection policy, but saying Sellers have no return policy is simply incorrect. And eBay does not always back the buyers in Buyer Protection cases.
12-04-12, 09:49 AM
#11
DVD Talk Legend
Re: Ebay return issue
If you marked "returns not accepted", the buyer cannot open a dispute. He could open a case and say that the disc is broken. He can still leave negative feedback. And he can still do a credit card chargeback (assuming he used a credit card ... the seller can't see that in PayPal).
You can do what you want. But I think that you can just be polite, and maybe say something like, "I cannot afford to accept a return right now". Maybe tell him that he might be best off reselling the game on eBay.
Communicate. Be nice. And deflect the return. He'll probably give up and resell it himself.
You can do what you want. But I think that you can just be polite, and maybe say something like, "I cannot afford to accept a return right now". Maybe tell him that he might be best off reselling the game on eBay.
Communicate. Be nice. And deflect the return. He'll probably give up and resell it himself.
If he decided to be an ass and leave you negative feedback, as soon as you notice it issue a request for a feedback revision and as a last resort I'd tell him if he removes the feedback you will accept the return, but shipping back to you would be out of his pocket.
For the most part folks on eBay are understanding when something goes wrong either direction. I've had bumps in the road, but I have always been able to talk them out, and I've never been blatantly screwed. Fingers crossed.
But trust me, I know it happens, all too well.
