Store Forum Share Your Shopping Experiences at Stores both Online and Off.

To complain or not complain (Amazon shipping)

Old 11-25-12, 10:31 PM
  #1  
DVD Talk Legend
Thread Starter
 
Join Date: Feb 2000
Posts: 12,921
To complain or not complain (Amazon shipping)

So I have a little delema. I placed an order on Amazon on Friday and wanted it rushed but didn't want to pay $8.99 for Saturday delivery. I noticed for $3.99 I could get it on Sunday, which seems strange that they'll deliver on Sunday for less than Saturday. Anyway the item didn't come today. Do I complain over $4 or do I just let it go if it gets here tomorrow?

I don't want to be one of those people that nickle and dime Amazon for credits but what's the point of paying extra for a service that I'm not receiving.
Timber is offline  
Old 11-25-12, 10:37 PM
  #2  
DVD Talk Hall of Fame
 
Join Date: Aug 2002
Location: Triangle, NC, USA
Posts: 8,770
Re: To complain or not complain (Amazon shipping)

If they offered Sunday (or any day) delivery for a charge, and you didn't get that delivery after paying that charge, I see nothing wrong with complaining about that. If I pay for shipping and they say "Get it by XX", I expect to get it by then (barring of course things like Sandy). They do a lot more shipping than I do buying, so I expect them to have some concept of how long it will take.
tonyc3742 is offline  
Old 11-25-12, 10:42 PM
  #3  
DVD Talk Hero
 
davidh777's Avatar
 
Join Date: Oct 2003
Location: Home of 2013 NFL champion Seahawks
Posts: 41,639
Re: To complain or not complain (Amazon shipping)

I'd complain if it was promised for Sunday and that's what you paid for
davidh777 is offline  
Old 11-25-12, 11:17 PM
  #4  
DVD Talk Legend
 
EdTheRipper's Avatar
 
Join Date: Nov 2005
Location: Rhode Island
Posts: 14,481
Re: To complain or not complain (Amazon shipping)

I'm just kind of amazed they would offer Sunday delivery on anything, to be honest. I've never seen that as an option.

At any rate, if that's what they promised but failed to deliver, I'd complain.
EdTheRipper is offline  
Old 11-26-12, 10:20 AM
  #5  
DVD Talk Legend
Thread Starter
 
Join Date: Feb 2000
Posts: 12,921
Re: To complain or not complain (Amazon shipping)

Does stating it's a "estimate" get them off the hook?

Delivery estimate: November 25, 2012
Timber is offline  
Old 11-26-12, 10:32 AM
  #6  
DVD Talk Hero
 
slop101's Avatar
 
Join Date: Mar 2001
Location: So. Cal.
Posts: 39,895
Re: To complain or not complain (Amazon shipping)

It does get them off the hook - they go by day numbers, not the day of the week.

Though once, they told me I'd get it on "release day, guaranteed", and I got it two days later, but that guarantee was only there right before I placed the order, not after.
slop101 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.