The complaining about Amazon thread
11-29-18, 12:12 PM
#1076
Banned
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Re: The complaining about Amazon thread
I won't ask for a free month anymore because mine renews in October, and I don't want it being November or December since I spend so much on holiday deals then. I gained almost whole year in the past 3 or 4 years though.
11-29-18, 12:51 PM
#1077
Political Exile
Re: The complaining about Amazon thread
I would say about 25 percent of the stuff I get from Amazon gets marked "Delivered" on their site the day before I actually see it. It's gotten to the point where I wait an extra two days before contacting Amazon. This is not new...it's been going on for over a year now. Yes, I'm a PRIME member.
As far as getting shipments in the promised PRIME two-day window? MAYBE half of the time.
As far as getting shipments in the promised PRIME two-day window? MAYBE half of the time.
Like you, I've just waited an extra day or two and it eventually gets delivered, so it's just probably the delivery driver couldn't find my package in their car, so they skipped me.
I'm sure most of the issues are with temp drivers hired for the holiday season that aren't exactly rocket scientists in their approach to organizing and delivering packages.
Regarding the 2 day prime shipping, just yesterday, I ordered an item, and it shipped right away, but says it will be delivered on Monday (5 days). If I go to the item page, it still says 2 day estimated delivery if I order within 18 hours or whatever. It was a deal of the day item.
It's gotten bad enough, Amazon should just have a button on their order tracking page that says "did you actually receive the package?" or "did you receive it in 2 days?". But the fact that the last order just plain says it'll take 5 days says that the 2 day delivery is just a rough estimate.
11-29-18, 03:59 PM
#1078
Senior Member
Re: The complaining about Amazon thread
11-29-18, 04:36 PM
#1079
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11-29-18, 05:24 PM
#1080
Re: The complaining about Amazon thread
^*And* get product shipped in proper packaging instead of guaranteed-to-damage-your-product bubble mailers.
11-29-18, 06:18 PM
#1081
DVD Talk Platinum Edition
Re: The complaining about Amazon thread
Regarding the 2 day prime shipping, just yesterday, I ordered an item, and it shipped right away, but says it will be delivered on Monday (5 days). If I go to the item page, it still says 2 day estimated delivery if I order within 18 hours or whatever. It was a deal of the day item.
It's gotten bad enough, Amazon should just have a button on their order tracking page that says "did you actually receive the package?" or "did you receive it in 2 days?". But the fact that the last order just plain says it'll take 5 days says that the 2 day delivery is just a rough estimate.
It's gotten bad enough, Amazon should just have a button on their order tracking page that says "did you actually receive the package?" or "did you receive it in 2 days?". But the fact that the last order just plain says it'll take 5 days says that the 2 day delivery is just a rough estimate.
11-29-18, 06:46 PM
#1082
Re: The complaining about Amazon thread
It seems Amazon has altered the deal regarding Prime. Last four things I've ordered have come within 2 days of being shipped, but they've taken 3 days to actually get shipped. Maybe it's due to the holiday season, but that turnaround time is terrible for someone who's paying $120/yr for expedited shipping.
11-29-18, 06:51 PM
#1083
Re: The complaining about Amazon thread
Many of my "slow shipping" items arrive within 2 days. I'm happy with the slow shipping credits as I typically earn enough to fully offset the cost of Prime (and you can purchase digitally delivered software with them - stuff I'd have purchased with cash otherwise). It's very rare that I truly need something in 2 days.
11-30-18, 11:59 AM
#1084
Senior Member
Re: The complaining about Amazon thread
11-30-18, 12:00 PM
#1085
DVD Talk Legend
Re: The complaining about Amazon thread
Guys...you won't believe it. Ordered something the other day with an expected delivery of Sunday. These madmen went ahead and shipped it to arrive TODAY. The nerve of these people...
12-01-18, 01:25 PM
#1087
DVD Talk Hero
Re: The complaining about Amazon thread
^ Did that happen in shipping, or was it damaged before they shipped it out?
I’ve had Amazon send out three or four of visibly damaged items (they weren’t damaged in transit; the shipping containers were undamaged).
In one case, about fifteen years ago, they sent me a CD in a shattered case. It was basically a bag with a CD, inserts, and a bunch of shards of clear plastic. I know it wasn’t damaged in transit because they included a little vard apologizing for sending out a damaged item because it was the last one available at the time, and they would replace it if I wasn’t satisfied. You bet your ass I sent it back; I almost wrote “FUCK YOU” on the note and included it, too, but I didn’t.
I’ve had Amazon send out three or four of visibly damaged items (they weren’t damaged in transit; the shipping containers were undamaged).
In one case, about fifteen years ago, they sent me a CD in a shattered case. It was basically a bag with a CD, inserts, and a bunch of shards of clear plastic. I know it wasn’t damaged in transit because they included a little vard apologizing for sending out a damaged item because it was the last one available at the time, and they would replace it if I wasn’t satisfied. You bet your ass I sent it back; I almost wrote “FUCK YOU” on the note and included it, too, but I didn’t.
12-03-18, 12:10 PM
#1088
Senior Member
Re: The complaining about Amazon thread
Oh, it was definitely damaged before shipping. I've had packages arrive with the box in tatters, but the contents is normally always acceptable. It may not be obvious from the photo, but the box isn't exactly crushed. Looks to me like it got caught in some machinery, maybe a conveyor belt. I was restrained in my feedback on Amazon's returns page, but did say that both the picker and definitely the packer should be ashamed.
12-03-18, 02:45 PM
#1090
Senior Member
Re: The complaining about Amazon thread
Mmm. I did IT work for a short time at a modern Internet fulfillment center, and while our stuff was all hand-picked, it then moved around the facility in a tote on intelligent conveyor belts based on several variables. Totes could be parked in a large holding area until they had time to be processed, or perhaps in anticipation of some event, i.e. the next first shift or a series of trucks arriving. Or they could be directed straight to packing, to "special handling" packing, or to the autobaggers in the case of a single softgood. Assuming my BD set wasn't a robot malfunction, my best guess is that the tote overturned at some point.
12-04-18, 09:47 AM
#1091
Re: The complaining about Amazon thread
I ordered a Fire tablet for my Mom on Friday for 2 day delivery, which for Prime members means the delivery will be Wednesday because they are calculating on when they feel like shipping it.
So I tell her she'll have a delivery on Wednesday. It never comes, but I check the bs tracking they provide which starts with "TBA". It says "your package was delivered today. It was handed directly to a resident". My mom was home all day and she is the only one that lives there.
So I contact Amazon through their live chat and this is the reponse I get "I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day."
So basically it sounds like they can't keep up with the volume they are shipping out right now so they are just marking packages as "delivered" in order to keep their "two day shipping" promise. Seems pretty fraudulent and i can't see how they can keep track if any of their packages are truly delivered if they aren't consistant on tracking their packages correctly. I asked the rep how would the driver know that the recipient would be home when they got there to deliver the package since they are stating that they handed it to a resident. I got a canned response that they will mark it in their notes.
Yesterday, I got two packages delivered from Amazon yesterday. One was for me and one was for someone three houses down. I delivered it for them but I'm sure their tracking showed it was delivered to the correct address. This was one of Amazon's own delivery drivers because they were using some $19.99 a day rent a truck.
So I tell her she'll have a delivery on Wednesday. It never comes, but I check the bs tracking they provide which starts with "TBA". It says "your package was delivered today. It was handed directly to a resident". My mom was home all day and she is the only one that lives there.
So I contact Amazon through their live chat and this is the reponse I get "I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day."
So basically it sounds like they can't keep up with the volume they are shipping out right now so they are just marking packages as "delivered" in order to keep their "two day shipping" promise. Seems pretty fraudulent and i can't see how they can keep track if any of their packages are truly delivered if they aren't consistant on tracking their packages correctly. I asked the rep how would the driver know that the recipient would be home when they got there to deliver the package since they are stating that they handed it to a resident. I got a canned response that they will mark it in their notes.
Yesterday, I got two packages delivered from Amazon yesterday. One was for me and one was for someone three houses down. I delivered it for them but I'm sure their tracking showed it was delivered to the correct address. This was one of Amazon's own delivery drivers because they were using some $19.99 a day rent a truck.
Amazon no longer gives a free month of Prime when they miss the deliveries. They took that wording out of the policy a few months back from what I've heard. It now says that you get refunded your shipping costs if they miss a delivery. So if you have Prime you don't pay for 2-day shipping, so your shipping cost and refund is $0.
I used the live chat feature to complain, just to see what they would do. Conveniently the chat feature wasn't available for the item that was late, so I had to choose another item I ordered to initiate a live chat. They will basically offer you a $5 credit via gift card to your account. About what I expected. I don't know how many times they'll do this, but paying $10 a month to get inaccurate tracking and delivery is not what I want from a Prime mebership and it was the main reason I signed up in the first place.
The biggest issue with them marking the packages as delivered is the recipient will have no way of knowing if their package is still in transit or if it was delivered to the doorstep and stolen by porch pirates. Theft of packages on doorsteps is now a major concern with the proliferation of people ordering online especially around the holiday times. If it's an expensive item that was lost in transit but marked as delivered, there may be no way to fight it with your credit card company since the tracking will say delivered.
12-04-18, 10:02 AM
#1092
DVD Talk Legend
Re: The complaining about Amazon thread
^Yep, that is happening with me frequently where the tracking says "delivered today, handed directly to a resident" a day or two before it is actually delivered.
12-04-18, 10:50 AM
#1093
DVD Talk Limited Edition
Re: The complaining about Amazon thread
Same here. Doesn't matter if they leave the package on my porch or in the mail box it always says "delivered today, handed directly to a resident".
12-04-18, 11:11 AM
#1094
Re: The complaining about Amazon thread
^I'm getting that now as well. I'm sure that's how the post office is marking it - even though they don't actually hand it to someone. It used to be "left on your front porch" or "look where you normally get your mail."
12-04-18, 11:17 AM
#1095
Re: The complaining about Amazon thread
i think a lot of the ones where it is saying "handed directly to a resident" are where Amazon is using their own delivery service.
12-04-18, 11:54 AM
#1096
Re: The complaining about Amazon thread
Not here. It's 90% USPS and 10% UPS. We're too "rural" (if you can call a population of ~76,000 rural) for Amazon delivery services. UPS mostly when "We're going to be in your area so will deliver ourselves." It's *always* late when UPS does that. USPS would have delivered by 11am and UPS won't show until 6PM or later.
12-04-18, 07:02 PM
#1097
DVD Talk Hall of Fame
Re: The complaining about Amazon thread
Oh, it was definitely damaged before shipping. I've had packages arrive with the box in tatters, but the contents is normally always acceptable. It may not be obvious from the photo, but the box isn't exactly crushed. Looks to me like it got caught in some machinery, maybe a conveyor belt. I was restrained in my feedback on Amazon's returns page, but did say that both the picker and definitely the packer should be ashamed.
Damn, Amazon is getting more sly and sloppy by the day. I keep thinking it isn't possible to hate them more than I do, but I'm constantly further enlightened by posts like the Prime shipping refund being $0 if they miss their delivery. Damn, that's horrible and proof positive that they continue to rape their Prime customers and the $120 per year for Prime is almost all profit for them...
12-04-18, 09:16 PM
#1098
Senior Member
Re: The complaining about Amazon thread
Oh, I just requested a replacement. Ordered on Saturday at 1pm, and arrived (apparently) intact this afternoon. Very fast work and no Prime!
12-05-18, 09:18 AM
#1099
Re: The complaining about Amazon thread
Had an order due today. I look at the tracking and as of yesterday it was at the nearest major city near me and this is how it was marked at their latest tracking notes:
"Delivery attempted - Signature is required or unable to find secure location"
There is no signature required for this item and the delivery address is a P.O. box. The whole point of a P.O box is that it IS secured.
"Delivery attempted - Signature is required or unable to find secure location"
There is no signature required for this item and the delivery address is a P.O. box. The whole point of a P.O box is that it IS secured.
12-05-18, 09:25 AM
#1100
Re: The complaining about Amazon thread
Here's an interesting one. On the item details page (at present) it says "Freeo one-day" Prime shipping. When you add teh item to the cart you have a choice of boxes to click on for shipping. The first one is "one day shipping" at the cost of $3.99. Not really free if I have to pay $3.99 for it. This is after meeting the $35 threshhold.
