Re: The complaining about Amazon thread
 

Did you "thumbs down" the photo on the app?

Re: The complaining about Amazon thread
 

I sure did.

Re: The complaining about Amazon thread
 

Dear amazon, if you are not going to deliver my items by the promised date on the order page perhaps you should just leave that part blank in the future.

Re: The complaining about Amazon thread
 

I ordered John Wick 2 and 3 (4K) last Saturday with one-day delivery.

Tracking the package it was north of here on Sunday going to one facility to another one and 99 percent of the time I would then receive it after it left the second facility.

However on route from #1 to #2 it disappeared and was never delivered.

I called and they never gave me a clear answer on what happened.

They said I would get a full refund(I would have rather waited for the package) and I could have sworn they said I could keep the late package if it showed up. However on their web page order it said that it needs to be returned. I no longer drive so that wouldn't be possible if I had to take it to a UPS store or local post office.

Anyone else ever have the same problem?

Re: The complaining about Amazon thread
 

What carrier? USPS I presume with Sunday Delivery. Sine I'm posting this on Wednesday, has there been any tracking updates?

Re: The complaining about Amazon thread
 

It was Amazon delivery service.

I got a refund and ordered it again.

I would have likened a better explanation what happened to the first order and how it could have disappeared going from one nearby facility to another one.

Re: The complaining about Amazon thread
 

For the first time ever I had the same thing happen recently. The Sons of Katie Elder left Atlanta headed to Memphis via an Amazon shipper and never made it. They refunded, said I could keep it should it just show up. It's been 2 months since it shipped and no package yet. At this point, every package I've had from Amazon that's been slow getting from location A to B has been due to an Amazon "shipping partner" but this was the first to have gone missing.

Re: The complaining about Amazon thread
 

Normally this time of year I will peruse Amazon for Christmas deals. Maybe even sign up for Prime for one month.

However, I’ve done most of my gift research and purchases at Target (in-store and online).

Amazon is no longer my go-to shopping app. Target app is now my favorite, especially with the Circle rewards and savings.

I still use Amazon Firestick though, so I’m sure they are still getting my data habits somehow haha

Re: The complaining about Amazon thread
 

Target has made quite an impressive turnaround. I regret not buying their stock.

Re: The complaining about Amazon thread
 

I don't understand how when I choose the "no rush shipping" I get my packages quicker than when I want the regular Prime shipping. I almost always opt for the "no rush" if I don't need it that quickly so I can get the digital credits (when available). But whenever I need it in a hurry I don't select "no rush" and they wind up taking longer to get those items to me.

Re: The complaining about Amazon thread
 

Having a very interesting return issue. I bought some headphones from Amazon (a Warehouse deal, if that makes any difference), and despite being in "like new" condition, one of the speakers wasn't outputting any sound at all. In other words... useless. So I initiated a return, printed off the UPS label, and sent it back. UPS shows it got delivered back to Amazon, but my Amazon order says they're still waiting for it... and that was a week ago. Still nothing a week later. So I contact Amazon, and they say "check with your bank why you didn't get a refund."
WTF.
I explained that my bank has nothing to do with it, because Amazon hasn't even issued a refund yet. Then they changed their tune and said I have to wait longer because it hasn't been 2 weeks. It takes 2 weeks to process a return now? In the past, I'd get refund notifications within minutes of UPS scanning the item when I dropped it off, or worst case, when UPS scanned it as delivered back to Amazon. Maybe being a "warehouse" deal has something to do with it taking longer. :shrug:

So I guess I have to keep waiting, though I expect nothing to change. I highly doubt the Amazon chat person is in contact in any way with the Amazon return people in Kentucky. More than likely, they lost my return in the shuffle.

Re: The complaining about Amazon thread
 

I also just had a return take forever to process but it was a replacement. I wasn't waiting for any money back and already had the new item. I shipped it back to them probably a month ago and got the email that the return is complete earlier this week.

Re: The complaining about Amazon thread
 

Do a live chat with an Amazon Rep and it usually gets taken care of right away.

Re: The complaining about Amazon thread
 

Does Amazon just print out bogus tracking numbers now if they don't have an item in stock? I ordered a cell phone case about a week ago and all i got was a tracking number that said USPS is awaiting the package from Amazon. Nothing ever happed with it, so I had to contact Amazon and they sai they would reship me another one. So I get another tracking number. According to USPS this tracking number was generated more than two hours before I even contacted Amazon and before they said they would send me another one out. Of course this tracking number says the same thing as the previous one and there's been no movement or receipt of package by USPS.

Re: The complaining about Amazon thread
 

I've encountered bogus tracking numbers more from third party dealers on amazon, than amazon proper itself.

Weird stuff like being given a fedex tracking number, but the final package was never sent through fedex at all. For such weird cases, the package was sent through usps or dhl (stuff sent from europe). Looking through the actual real tracking numbers (usually on the final parcel label which arrives at my front door), shows what the real travel path it went through.

Re: The complaining about Amazon thread
 

1. Was it Amazon or a 3rd Party Seller?

2. USPS is currently having TERRIBLE delays. That's what all those budget cuts before the holiday will get you. Are any PO's open late this year? Mine aren't.

My packages have looked like this during the holiday...

1. No local scan.
2. Maybe a Phoenix main terminal scan. Maybe not.
3. It'll look like it's lost, and finally get a scan near the destination 5-7 days later.
4. Priority Mail is taking at least 5-7 days, instead of 2-3 days.
5. First Class is taking closer to 15 days, instead of 3-4 days.

Luckily no real customer complaints. I think it's been reported on the news enough that people know what to expect.

Re: The complaining about Amazon thread
 

https://cimg2.ibsrv.net/gimg/dvdtalk...f5e61425e8.jpg
I'm not sure where I found this image (hopefully not a repost from here), or vouch for authenticity, but this was posted originally showing backlog at USPS. I've tried to reverse search the image but could not find it elsewhere.

Re: The complaining about Amazon thread
 

It was Amazon Prime. I think the tracking number was one of Amazon's internal numbers if I remember correctly. They sent out a replacement through USPS from a closer warehouse the second time and it got here in a few days.

I sent out about 350 packages in November and 350 in December. Not too many issues in November. One damaged Media Mail vinyl record that they opened for inspection and then took the packaging tape I used on the package and stuck it all over the vinyl record. The second one was sent out in early November, then fell off the radar for 25 days. The insurance paid out the claim and then USPS delivered the package later that day. In December, yeah, many of my packages are just sitting in a holding pattern somewhere for as long as 2-3 weeks before getting delivered. Some have been longer than this now. I've had about six INR claims on me on Ebay already and I'm sure there's many more to come.

Re: The complaining about Amazon thread
 

15 days for 1st class?! 7 days for Priority? Things are THAT bad? I'm so glad that I don't have to ship packages out anymore. That ship sailed 8 to 10 years ago after I unloaded all of my "valuable" stuff, before Ebay fees went insane, and postage rates went insanely expensive. I don't see WHY there is an excuse or a valid reason for 1st class to take 15 days now. It isn't like we're in an Ebola pandemic where 95% mortality. As far as I'm aware, Post offices are operating in SOP. Perhaps this 7 days for Priority packges is going to be weaned into some warped "new normal" now? Lowering of the bar, and all of that. Welcome to 2021! Pay more for a lot less...

Re: The complaining about Amazon thread
 

Re: The complaining about Amazon thread
 

It's actually closer to double those times and sometimes longer than that right now. I still have First Class and Priority packages shipped out on 12/7 that hasn't been delivered yet.

Re: The complaining about Amazon thread
 

Right now in my experiences....

Media Mail is taking forever. Larger packages are one month and longer.

Priority Mail is taking anywhere from 10-13 days.

Even first class plain envelopes are taking over 6-7 days.

Good luck if any of your mail is running through New Jersey or Philadelphia, it may never come. The Midwest seems to have a better grip on things at the moment.

Re: The complaining about Amazon thread
 

Amazon delivered my stuff to the wrong address again today.

They offered a refund. I said no.

It's wait and see when my neighbor will bring it over to my house.

Amazon needs a better policy.

They should pick up the wrong delivery and send it to the correct address.

Tough luck if they can't make all of their deliveries for that day if that's the case.

Re: The complaining about Amazon thread
 

Are you sure Amazon is the one making the deliveries directly? The postal system is all kinds of screwed up right now. Unless these are Amazon contractors I'm not even sure how they get someone out there to go knock on your neighbor's door.

Re: The complaining about Amazon thread
 

My "2-day" Prime shipping for things in stock is now suddenly taking 5 days.

Re: The complaining about Amazon thread
 

It was Amazon.

They deliver about 90 percent of my orders.

I order sparkling ice and that would be too costly for UPS or USPS to make delivery.

Re: The complaining about Amazon thread
 

I don't know why Amazon allows bootleg products on its website. I guess it has gotten too big to control. Just as an example, anything by Rogue Video. Their crap is like something one might have bought from Video Search of Miami in the 1990s. I could download some rare flick in the worst quality imaginable, burn it to DVD-R, slap a label onto the disc, print out a cover, and sell it on Amazon without disclosing that it's a bootleg and a DVD-R. What's disgraceful is that Amazon's overseers don't act on it when it's brought to their attention.

Re: The complaining about Amazon thread
 

Amazon shut down their Pantry grocery service. That's a shame. I used it from time to time.

https://www.bloomberg.com/news/artic...ery-initiative

Re: The complaining about Amazon thread
 

I used to use Pantry when they offered regular coupons/discounts for free delivery. Once they killed that and went to it being an additional monthly fee or a minimum $35 order I pretty much quit using it. I think twice since that change was made. It was too much of a hassle to find things that were in the program and get to that minimum. I just use subscribe-and-save now but it, too, has issues with items dropping out of the program pretty regularly or prices spiking with little notice.

Re: The complaining about Amazon thread
 

Interesting. We've used it a few times lately and were just getting used to it.

Re: The complaining about Amazon thread
 

Did Pantry predate their purchase of Whole Foods? I was always a little confused between that and Fresh.

Re: The complaining about Amazon thread
 

Yeah I had a problem getting to the $35 minimum. Items I wanted were not in the program. Some items I could get were cheaper at the brick & morter.

Re: The complaining about Amazon thread
 

Yeah, by a few years. Pantry items come (came) from Amazon fulfillment. Whole Foods orders is basically Instacart for Prime members. Someone in the store local to you does all the shopping and another person makes the delivery.

Re: The complaining about Amazon thread
 

This is more of an amazon-UK complaint...

But first, why does shipping from the US to UK cost SO MUCH more than from the UK to US?

I bought a book from amazon-uk (a big, heavy, expensive book), and of course they packaged it like crap, so it was smashed all to hell.

They had me ship it back, and while their shipping charge to me was around 14 GBP ($20, american), shipping it back is costing me $75! And that's the cheapest service I could get! Amazon's gonna refund it, but I have to jump through so many hoops. Such a pain that could've been avoided had they just packaged the book a little better.

And for the replacement book, they assured me they'd pack it better, and I kept harping on better packaging this time, and they said of course, only they didn't! It was packaged exactly the same as the one that got badly damaged, but I just got lucky that it didn't get too damaged. It actually did get roughed up a bit, so it's not exactly "mint", but not so bad to go through the whole exchange process again.

Re: The complaining about Amazon thread
 

This was talked about in the Dawn of the Dead thread. New regulations, etc.

Re: The complaining about Amazon thread
 

An irritation with Amazon deliveries...

Usually they take a picture of the package, once it's been dropped off. When you see the picture, you have a chance to comment on it.

If they leave it out in the open, I comment that they should put it out of sight. We have a front porch with a low brick wall, so it's easy enough to place it behind the wall, so that it's out of sight from anyone walking by.

Yesterday they dropped off a package and left it right in the gap where you would step up onto the porch. I.e. really obvious to someone walking by. No knock, or doorbell, of course. I was hoping to comment on the picture, mentioning this, but there is no picture. They noted the delivery as "Package was handed to resident," an outright lie. Of course, there's nowhere on the order/tracking page to indicate this. I don't feel like going through their online chat, as it'll result in absolutely nothing getting done, since I do have the package.

Why are delivery people so lazy and/or stupid, lately?

Re: The complaining about Amazon thread
 

Was it a package delivered by Amazon? That sounds like UPS to me.

Re: The complaining about Amazon thread
 

This is what confounds me. When did postal delivery people lose the ability to knock on doors and ring doorbells? How fucking hard is it to at least let the recipient know you have dropped off something?

Re: The complaining about Amazon thread
 

To give the benefit of the doubt, I'm assuming the volume of packages that have to be handled by these people have gone up a ton in the past decade and even more with the pandemic, so I can understand them not ringing every doorbell, depending on how tight their deadlines are.

Re: The complaining about Amazon thread
 

Yes, it was amazon's delivery service. At least that's what the tracking indicated. Definitely not UPS.
It would take, at most, about 4 seconds longer to ring the doorbell. It's about 3 feet from where they dropped the package.

Fortunately, even though I've heard about a lot of package thefts, recently, they haven't been in my neighbourhood. As well, since I work from home, I'm generally here when something is delivered. Regardless, I feel I have to constantly monitor the delivery status, for peace of mind.