Release List Reviews Shop Join News DVD Giveaways Video Games Advertise
DVD Reviews | Theatrical Reviews | Price Search Buy Stuff Here
DVD Talk
DVD Reviews DVD Talk Headlines HD Reviews


Add to My Yahoo! - RSS 2.0 - RSS 2.0 - DVD Talk Podcast RSS -


Go Back   DVD Talk Forum > Shopping Discussions > Store Forum

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Reply
 
Thread Tools
Old 09-19-17, 10:48 PM   #651
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by jjcool View Post
Yes. That isnt bad. Does that make him more of a prick if he bought a washing machine for his wife's birthday? Is that worse than a vacuum cleaner?

A quick check on Amazon for washing machines yields some results with prime shipping. One said it would take 4 days for delivery, while the others had delivery to be scheduled. None of the ones that I looked at mention next day delivery being an option, much less a $30 upcharge.

He didn't say what he was getting his wife for her birthday. I was trying to make a joke at his expense.
  Reply With Quote
Old 09-19-17, 11:56 PM   #652
DVD Talk Legend
 
Why So Blu?'s Avatar
 
Join Date: Feb 2012
Location: Los Angeles
Posts: 24,455
Re: The complaining about Amazon thread

Quote:
Originally Posted by grundle View Post
Amazon just credited the $99 to my credit card, just like they said they would.

Again, these are the words that I said:

"I paid $99 for Prime membership so I could get two day shipping. My package was late. I did not get the two day shipping that I paid for. Therefore, I would like a full refund of the entire $99."

I realize that asking for the entire Prime membership to be refunded due to just one late order when I had already had that Prime membership for more than half a year (twice now - once last year, and once this year) may seem extreme, but they can't be allowed to get away with the stuff that they have been doing. If they would simply honor their "guaranteed" delivery date by using reliable shippers, then none of this would be happening.


So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands.

You're so righteous, dude.
  Reply With Quote
Old 09-20-17, 12:17 AM   #653
Senior Member
 
Join Date: Dec 2007
Posts: 795
Re: The complaining about Amazon thread

Quote:
Originally Posted by Why So Blu? View Post
So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands.

You're so righteous, dude.
Amazon IS to blame, especially when they choose to keep doing business with other garbage carriers in spite of ridiculous amounts of complaints (A1, Lasership, Prestige). Moreover, they and other online retailers forever refuse to allow people to choose our shipping carrier no matter what we pay or are willing to pay. The option is NEVER there. Also, Prime members pay for "2 Day shipping," but if you check UPS etc tracking, that's pretty much NEVER the shipping method that's actually used. They ship Ground and expect it to get there anyway. They keep doing the bullshit where UPS/FedEx hand off packages to the post office and expect it to get there. They use USPS shipping that's NOT guaranteed to be 2-day. If they're not willing to do it right, I'd rather have Prime be straight USPS Priority Mail or UPS 3 Day Select all the time, with heavily discounted overnight/2-day, and just avoid the bullshit.
  Reply With Quote
Old 09-20-17, 12:24 AM   #654
DVD Talk Legend
 
Why So Blu?'s Avatar
 
Join Date: Feb 2012
Location: Los Angeles
Posts: 24,455
Re: The complaining about Amazon thread

^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.
  Reply With Quote
Old 09-20-17, 12:26 PM   #655
DVD Talk Limited Edition
 
jjcool's Avatar
 
Join Date: Jul 2006
Location: CT
Posts: 6,172
Re: The complaining about Amazon thread

Quote:
Originally Posted by grundle View Post
He didn't say what he was getting his wife for her birthday. I was trying to make a joke at his expense.
So what on Amazon would cost $30 to ship next day with prime?
__________________
"Bottom shelf has the bond films and the porn."
  Reply With Quote
Old 09-20-17, 01:12 PM   #656
DVD Talk Gold Edition
 
Join Date: Jul 2000
Location: Missouri, USA
Posts: 2,649
Re: The complaining about Amazon thread

Quote:
Originally Posted by Viper187 View Post
They use USPS shipping that's NOT guaranteed to be 2-day.
I agree with what you said but especially the part I quoted. They did this to me with movies ALL the time. The movies only arrived in two days about half the time. Amazon always took the cheapest way out and blamed the carrier if it was late. I only raised a stink once when the late item was a gift and I was very angry. This was one big reason I dumped prime. I didn't feel they lived up to their two day promise.
  Reply With Quote
Old 09-20-17, 01:13 PM   #657
DVD Talk Hero
 
slop101's Avatar
 
Join Date: Mar 2001
Location: So. Cal.
Posts: 33,920
Re: The complaining about Amazon thread

Unprovoked, Amazon threw a free month of Prime my way.

They couldn't have done it at a worse time, as just previous to it, I had ordered a bunch of stuff that I the fee 2-Day shipping could have helped, and I had time to watch some of their crappy original content.

But right after I got they gave me that trial run (which I didn't ask for), I had zero things to order and zero time to watch their crap. I ended up canceling it early, just so they won't bill me for the new month in case I forget.
__________________
Nobody exists on purpose, nobody belongs anywhere, everybody's going to die, come watch TV.
  Reply With Quote
Old 09-20-17, 06:32 PM   #658
Senior Member
 
Join Date: Dec 2009
Location: Lancaster, PA
Posts: 811
Re: The complaining about Amazon thread

Quote:
Originally Posted by Why So Blu? View Post
^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.
I can see it both ways. I don't have Prime and likely never will, and am not somebody who typically cares when the package arrives, as long as it's intact and in "retail new" shape, i.e. no slices through the bar code. Amazon still disappoints a bit too often. But if you're expecting 1-day or 2-day shipping and get something else (allowing for the hand-off to the carrier, which can get held up), you have a right to be upset. This being a recurring problem, if the only way to get Amazon's attention is for (optimistically) millions of people to demand a refund of their $99, so be it. Hit 'em where it hurts. Amazon is wagering that few enough people will complain about shoddy Prime service that they make more profit this way than by fixing anything.

On a similar tangent, I recall a story from earlier this year about Wal-Mart not employing as many loss prevention staffers, figuring that just letting people steal stuff is cheaper than a larger payroll.
  Reply With Quote
Old 09-20-17, 07:55 PM   #659
Senior Member
 
Join Date: Dec 2007
Posts: 795
Re: The complaining about Amazon thread

Quote:
Originally Posted by thetao View Post
I can see it both ways. I don't have Prime and likely never will, and am not somebody who typically cares when the package arrives, as long as it's intact and in "retail new" shape, i.e. no slices through the bar code. Amazon still disappoints a bit too often. But if you're expecting 1-day or 2-day shipping and get something else (allowing for the hand-off to the carrier, which can get held up), you have a right to be upset. This being a recurring problem, if the only way to get Amazon's attention is for (optimistically) millions of people to demand a refund of their $99, so be it. Hit 'em where it hurts. Amazon is wagering that few enough people will complain about shoddy Prime service that they make more profit this way than by fixing anything.

On a similar tangent, I recall a story from earlier this year about Wal-Mart not employing as many loss prevention staffers, figuring that just letting people steal stuff is cheaper than a larger payroll.
That's another thing. Why the fuck are marketplace sellers still slashing fucking bar codes!? That drives me nuts, and I always give them negative feedback for it. It would be nice if there was a way to blacklist sellers so we don't have to keep track of the assholes manually.
  Reply With Quote
Old 09-20-17, 10:01 PM   #660
Senior Member
 
Join Date: Dec 2009
Location: Lancaster, PA
Posts: 811
Re: The complaining about Amazon thread

It's not the seller doing the slashing, but closeout titles the label (typically WB) desires to mark as such. Although I am seeing fewer slashes on Big Lots disks, which may be a good sign. I always thought "Fulfilled by Amazon" items were supposed to be indistinguishable from Amazon's own, but that's not the case maybe 25% of the time. Amazon could police this. After all, isn't it their people slapping the Amazon inventory bar code sticker over the original? But again, I suspect it's coming down to expense. People like me who will return 3 or 4 copies until they get one intact are few enough that it isn't worth the money. And if Amazon doesn't care, sadly, the sellers tend to stay quiet.

I'd love to have the Marketplace system add one more condition: "retail new". "New" means an items is still sealed and unused. "Retail new" means it looks like an item you'd find on a store shelf and would be proud to give as a gift.
  Reply With Quote
Old 09-20-17, 10:17 PM   #661
DVD Talk Gold Edition
 
Join Date: Oct 2003
Posts: 2,431
Re: The complaining about Amazon thread

Surprisingly, one thing that has NEVER bothered me about Amazon is the time it takes for items to be shipped. I couldn't care less about getting Prime (it is exhortion, and pure gravy for them). If I make a (rare) order on Amazon and my package takes a week to arrive, so be it. I'm patient. I'll opt for free shipping every time, even if I need to spend $35 to get it, I just collate and place a "big" order at that time for multiple items.

If I was paying $99 a year for "expedited" shipping from Amazon (a cold day in hell, THAT would be), then I'd be upset if they didn't honor the written contract that they agreed to when signing up for that service (ie, guaranteed 2-day shipping service). If they get away too often with not honoring that Prime contract with too many people, it will burn them. They've calculated that they can have a certain % "fudge factor' and get away with it. The bean counters have done this, and the amount they save doing so goes to line their coffers as pure profit.
  Reply With Quote
Old 09-30-17, 05:30 PM   #662
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by Why So Blu? View Post
So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands.

You're so righteous, dude.

It is 100% amazon's fault that my package was late, because amazon deliberately chose to use an unreliable shipper.

When I pay for two day shipping, I have the right to expect amazon to use a reliable shipper.

When amazon deliberately chooses to use a shipper that takes more than two days, amazon is committing fraud, and I have every right to ask for my money back.

There is no reason for me to contact the shipper. I am not the shipper's customer. I am amazon's customer.

UPS and Fedex are always on time for me. The shippers that are late for me are the U.S. Post Office, Prestige, and amazon's own shipping service. I have repeatedly asked amazon not to use those shippers for me, because they do not give two day delivery. When amazon chooses to deliver my packages later than the "guaranteed" date, it is committing fraud.

It is not "working the system" to ask for my money back when I never got what I paid for in the first place.

If amazon had simply listened to me, and used only reliable shippers, I never would have asked for the money back.
  Reply With Quote
Old 09-30-17, 05:37 PM   #663
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by Viper187 View Post
Amazon IS to blame, especially when they choose to keep doing business with other garbage carriers in spite of ridiculous amounts of complaints (A1, Lasership, Prestige). Moreover, they and other online retailers forever refuse to allow people to choose our shipping carrier no matter what we pay or are willing to pay. The option is NEVER there. Also, Prime members pay for "2 Day shipping," but if you check UPS etc tracking, that's pretty much NEVER the shipping method that's actually used. They ship Ground and expect it to get there anyway. They keep doing the bullshit where UPS/FedEx hand off packages to the post office and expect it to get there. They use USPS shipping that's NOT guaranteed to be 2-day. If they're not willing to do it right, I'd rather have Prime be straight USPS Priority Mail or UPS 3 Day Select all the time, with heavily discounted overnight/2-day, and just avoid the bullshit.

Thank you.

For the record, the U.S. Post Office "two day priority" is a scam. My package that was ordered on Sunday, shipped on Monday, and had an "expected" delivery date of Wednesday (according to the U.S. Post Office tracking website), was not actually delivered until Tuesday the following week. There were no holidays in that time. And for the Post Office, Saturday is a business day. So the Post Office delivered my package five business days later than the "expected" date.

Also, the online tracking (again, from the U.S. Post office tracking website) said the package was at my local post office on Friday, waiting for me to pick it up. But when I went there to get it, they said they did not have it.

Last edited by grundle; 09-30-17 at 05:51 PM.
  Reply With Quote
Old 09-30-17, 05:41 PM   #664
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by Why So Blu? View Post
^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.

If they had actually offered me a pro-rated refund of the prime membership, I would have taken it. But they did not do that. Instead, multiple people repeatedly ignored everything that I said. They offered me nothing except excuses.

Me: "Why does amazon continue to use shippers that it knows are unreliable?"

Amazon customer service reps: "We choose shippers that offer the best service."

They deserve to lose their $99 for that.
  Reply With Quote
Old 09-30-17, 05:42 PM   #665
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by jjcool View Post
So what on Amazon would cost $30 to ship next day with prime?
The writer didn't say.
  Reply With Quote
Old 10-01-17, 01:04 PM   #666
DVD Talk Legend
 
Troy Stiffler's Avatar
 
Join Date: Nov 1999
Location: Under an I-10 Overpass
Posts: 19,189
Re: The complaining about Amazon thread

Approximately half of my day revolves around Amazon. It's a #'s game. Maybe .5% of their shipments don't get delivered on time. Maybe the SKU was misplaced in their warehouse, and it took an employee hours to locate. Maybe a trailer didn't get picked up off the dock in time to reach the airport. Amazon's logistics system is lean and beautiful. But it's not magic. And you're not paying to be included in an elite delivery service. You're paying to be included in a UPS/FedEx/USPS expedited service.

If you don't like it, you mark "missed fulfillment promise" and return the product (Amazon will pay shipping). That's their process.

Amazon has amazing AI that tracks every penny a SKU is making them (based on cubic volume, profits, cost of fulfillment, etc.). If they're still making money, the system allows them to make customer concessions (such as free Prime). And they eat costs all day every day. But if that SKU becomes unprofitable (even at the customer's unreasonable requests or error), they'll dump it and won't look back.

I'm a little torn on their 3rd-world ghetto-ized economy. On one hand, it seems lean and efficient. On the other hand, they drive down their prices so far that it puts stress on everyone they pay. For example, UPS might move 1M Amazon packages a day. But they make very little profit (if any) on moving all of those packages. Same goes for the vendors. It creates positive cashflow for everyone. But you can be moving $1B a month, and still losing money. And that happens when companies see that opportunity to work with that much money. UPS walks a fine line, trying to profit from moving all of those packages. And they might be better off if they didn't deal with Amazon at all, and let FedEx/USPS take the hit.
__________________
Great spirits have always encountered violent opposition from mediocre minds.

Last edited by Troy Stiffler; 10-01-17 at 01:09 PM.
  Reply With Quote
Old 10-01-17, 02:17 PM   #667
DVD Talk Limited Edition
 
jjcool's Avatar
 
Join Date: Jul 2006
Location: CT
Posts: 6,172
Re: The complaining about Amazon thread

Quote:
Originally Posted by grundle View Post
The writer didn't say.
Yes. I know. Which makes his story seem all the more far fetched.
__________________
"Bottom shelf has the bond films and the porn."
  Reply With Quote
Old 10-01-17, 02:58 PM   #668
DVD Talk Hero
 
davidh777's Avatar
 
Join Date: Oct 2003
Location: Home of 2013 NFL champion Seahawks
Posts: 36,480
Re: The complaining about Amazon thread

Quote:
Originally Posted by zyzzle View Post
Surprisingly, one thing that has NEVER bothered me about Amazon is the time it takes for items to be shipped. I couldn't care less about getting Prime (it is exhortion, and pure gravy for them). If I make a (rare) order on Amazon and my package takes a week to arrive, so be it. I'm patient. I'll opt for free shipping every time, even if I need to spend $35 to get it, I just collate and place a "big" order at that time for multiple items.

If I was paying $99 a year for "expedited" shipping from Amazon (a cold day in hell, THAT would be), then I'd be upset if they didn't honor the written contract that they agreed to when signing up for that service (ie, guaranteed 2-day shipping service). If they get away too often with not honoring that Prime contract with too many people, it will burn them. They've calculated that they can have a certain % "fudge factor' and get away with it. The bean counters have done this, and the amount they save doing so goes to line their coffers as pure profit.
Maybe you should save time and just put all these points in your sig?
__________________
Challenges: Action 2017 | Academy Award 2017 | TV on DVD* 2017 | Holiday 2016 | Comedy 2016 | Horror 2016 | Criterion 2016 | Animation 2016 | Sci-Fi 2016 | Historical 2016 | Make-Your-Own 2016 | Drive-In 2016 | Leap Day 2016
  Reply With Quote
Old 10-01-17, 11:01 PM   #669
DVD Talk Legend
 
Why So Blu?'s Avatar
 
Join Date: Feb 2012
Location: Los Angeles
Posts: 24,455
Re: The complaining about Amazon thread

Quote:
Originally Posted by jjcool View Post
Yes. I know. Which makes his story seem all the more far fetched.


  Reply With Quote
Old 10-02-17, 05:39 AM   #670
DVD Talk Limited Edition
 
Join Date: Feb 2000
Location: Sunny Hawaii
Posts: 6,163
Re: The complaining about Amazon thread

Quote:
Originally Posted by grundle View Post
If they had actually offered me a pro-rated refund of the prime membership, I would have taken it. But they did not do that. Instead, multiple people repeatedly ignored everything that I said. They offered me nothing except excuses.
If the shipper misses a guaranteed delivery date, call Amazon, and you can get one month added to your Prime membership (up to 12 times per year).

https://www.dealnews.com/features/Ho...ee/938946.html

Amazon actually changed the wording in the Help page linked in the article to remove that provision (one month free for Prime shipments) a few months ago, but I called in on a shipment that was one day late last month and they still gave me an additional free month on my Prime membership.
  Reply With Quote
Old 10-04-17, 05:56 AM   #671
DVD Talk Legend
 
grundle's Avatar
 
Join Date: Jun 2005
Posts: 12,880
Re: The complaining about Amazon thread

Quote:
Originally Posted by TheBang View Post
If the shipper misses a guaranteed delivery date, call Amazon, and you can get one month added to your Prime membership (up to 12 times per year).

https://www.dealnews.com/features/Ho...ee/938946.html

Amazon actually changed the wording in the Help page linked in the article to remove that provision (one month free for Prime shipments) a few months ago, but I called in on a shipment that was one day late last month and they still gave me an additional free month on my Prime membership.

Thanks.
  Reply With Quote
Old 10-12-17, 12:33 AM   #672
DVD Talk Legend
 
Sonic's Avatar
 
Join Date: May 1999
Location: Anus, Oils
Posts: 15,335
Re: The complaining about Amazon thread

These new prime football looking cardboard boxes Amazon is using as of late to ship items are sturdy as hell. They should always stick with those.
__________________
The devil is a muthafuckin' liar, so you know I ain't worried, beeyotch! - (Reverend X)
  Reply With Quote
Old 10-13-17, 08:58 AM   #673
DVD Talk Limited Edition
 
Join Date: May 2001
Location: Nashville TN
Posts: 6,693
Re: The complaining about Amazon thread

I haven't ordered from Amazon in awhile but last night I did grabbing a new PC Mouse and a couple of CD's...including the 2 Disc Tom Petty & The Heartbreakers Anthology....darn I'm still tore up about his passing...

But I noticed the "Free Shipping with $25 & Over" is back from the $35 so that's good....
__________________
XBox 360 -BuzzZaw66
PSN -BuzzZaw82

"If there's nothing wrong with me, then there must be something wrong with the universe" -Dr. Crusher-Star Trek
  Reply With Quote
Old 10-13-17, 09:52 AM   #674
Senior Member
 
Join Date: Dec 2007
Posts: 795
Re: The complaining about Amazon thread

Fucking Amazon can't even override their own purchasing limits. They limited Mass Effect Andromda to 3 copies. I ordered 2, but the package got lost. It was literally impossible to order 2 more after they refunded the original order. The email people said to call the 800 number, and the 800 number people couldn't even override it.
  Reply With Quote
Old 10-13-17, 11:27 AM   #675
DVD Talk Limited Edition
 
jjcool's Avatar
 
Join Date: Jul 2006
Location: CT
Posts: 6,172
Re: The complaining about Amazon thread

For someone that supposedly has so many problems with Amazon, you sure do order a lot of stuff from them.
__________________
"Bottom shelf has the bond films and the porn."
  Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -5. The time now is 07:01 AM.


Copyright 2011 DVDTalk.com All Rights Reserved. Privacy Policy and Terms of Use.

Content Relevant URLs by vBSEO 3.2.0