Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Best Buy Reward Zone "Annualization"

Old 12-31-10, 07:49 AM
  #1  
DVD Talk Limited Edition
Thread Starter
 
Join Date: Oct 2007
Posts: 5,033
Best Buy Reward Zone "Annualization"

Don't forget, on Jan. 1 if you're not a silver member you're about to lose whatever points you have earned.
Double_Oh_7 is offline  
Old 01-01-11, 09:43 AM
  #2  
DVD Talk Legend
 
Sweet Baby James's Avatar
 
Join Date: Jul 2001
Location: Connecticut
Posts: 11,587
Re: Best Buy Reward Zone "Annualization"

I'm not a Silver member and my 246 points are still there as of right now. Hopefully they won't be going anywhere soon.
Sweet Baby James is offline  
Old 01-01-11, 11:36 AM
  #3  
Senior Member
 
Join Date: Apr 2004
Location: Aurora, CO
Posts: 522
Re: Best Buy Reward Zone "Annualization"

I'm pretty sure our points will be there at least through the end of January, if not February. They've gotta give the points accumulated through 12/31 to hit the account. I've got enough for a $25 cert pending still.
Dexter Douglas is offline  
Old 01-01-11, 09:50 PM
  #4  
Member
 
Join Date: Feb 2010
Posts: 73
Re: Best Buy Reward Zone "Annualization"

I just added up my pending points and it comes out to about 245 points. I'll have to give them a call if they drop off all those points because I am 5 short.
movieman35 is offline  
Old 01-02-11, 03:24 PM
  #5  
DVD Talk Legend
 
asianxcore's Avatar
 
Join Date: Jan 2004
Location: Bay Area, California
Posts: 15,945
Re: Best Buy Reward Zone "Annualization"

Hoping that BB will give until at least the end of January.

I won't get my $5 Cert until 1/20.
asianxcore is offline  
Old 01-03-11, 03:01 PM
  #6  
DVD Talk Legend
 
whotony's Avatar
 
Join Date: Apr 2001
Location: ^ Kristen Bell
Posts: 18,813
Re: Best Buy Reward Zone "Annualization"

I have 240 with aout $12.99 pending for another 18 days.
whotony is offline  
Old 01-03-11, 03:07 PM
  #7  
DVD Talk Platinum Edition
 
Join Date: Sep 2007
Location: Detroit
Posts: 3,518
Re: Best Buy Reward Zone "Annualization"

I have enough pending to bump me up to over $2500 for last year, aka become a Reward Zone Silver member. Does anybody know how that will be handled, since they've cleared my balance for last year?
Kory is offline  
Old 01-03-11, 05:19 PM
  #8  
Member
 
Join Date: Mar 2001
Location: Reading, PA
Posts: 201
Re: Best Buy Reward Zone "Annualization"

Originally Posted by Kory View Post
I have enough pending to bump me up to over $2500 for last year, aka become a Reward Zone Silver member. Does anybody know how that will be handled, since they've cleared my balance for last year?
I'm in the same spot, was hoping to find an answer here, please post back if you do
Sirgey is offline  
Old 01-03-11, 05:28 PM
  #9  
DVD Talk Special Edition
 
Join Date: Dec 2006
Location: Rockville, MD
Posts: 1,689
Re: Best Buy Reward Zone "Annualization"

I have $314 or so in purchases pending and some of them won't clear until first week or so of February. They have to let all those purchases clear or I will be calling them to let them know I deserve those points.
acubfaninmd is offline  
Old 01-03-11, 06:22 PM
  #10  
DVD Talk Legend
 
Obi-Wan Jabroni's Avatar
 
Join Date: Nov 2008
Location: Detroit
Posts: 10,537
Re: Best Buy Reward Zone "Annualization"

If you call, they might give it to you, but if this is the way they do it, then probably some of the money you were already including your total was money you spent in December of 2009, and if that's the case, you might be out of luck.
Obi-Wan Jabroni is offline  
Old 01-03-11, 07:01 PM
  #11  
DVD Talk Ultimate Edition
 
b2net's Avatar
 
Join Date: Sep 2007
Posts: 4,971
Re: Best Buy Reward Zone "Annualization"

Last year, I had pending purchases from Dec 2009. Then when they cleared in Jan 2010, I called. And after much calculating from the operator, she transferred me to the Premier line and they set me up to start Premier Silver in Feb 2010. I am in same boat this year... and btw.. this is different than what they state in the rules (you are supposed to become Silver in the month you make the purchase or when purchase clears + the following year until Feb of the year following that) so I kinda lost a couple months of Silver benefits.. I already called and the operator told me that once the purchases clear the year will change to 2012.... yeah, I know.. I will probly have to call... and so might you...
b2net is online now  
Old 01-04-11, 12:47 AM
  #12  
DVD Talk Special Edition
 
Join Date: Jun 2004
Location: Santa Barbara, Ca
Posts: 1,857
Re: Best Buy Reward Zone "Annualization"

I have until 1/8.
JP5683 is offline  
Old 01-04-11, 08:48 AM
  #13  
DVD Talk God
 
Deftones's Avatar
 
Join Date: Oct 1999
Location: Arizona
Posts: 74,348
Re: Best Buy Reward Zone "Annualization"

i cleared premiere silver in december, but then lowered prices on several items got me back into the negative points range since i already got certificates for those purchases. luckily i bought enough right after to christmas to cover the negative balance to ensure i'm silver for next year.
Deftones is offline  
Old 01-04-11, 10:16 AM
  #14  
DVD Talk Platinum Edition
 
adrenaline78's Avatar
 
Join Date: Nov 2009
Location: Janesville, WI
Posts: 3,147
Re: Best Buy Reward Zone "Annualization"

We have never received a single "reward zone" coupon ever.. no 10% off, no nothing. I don't know how many points we have.. but I don't really care. I shop at best buy a few times a year.. no incentive to go there unless something is exclusive and I really want it.
adrenaline78 is offline  
Old 01-17-11, 09:44 AM
  #15  
DVD Talk Platinum Edition
 
Join Date: Sep 2007
Location: Detroit
Posts: 3,518
Re: Best Buy Reward Zone "Annualization"

Originally Posted by Kory View Post
I have enough pending to bump me up to over $2500 for last year, aka become a Reward Zone Silver member. Does anybody know how that will be handled, since they've cleared my balance for last year?
To provide an update to this, my big purchase that bumped me over $2,500 cleared today, and the Reward Zone Program automatically updated my status to Silver. Glad that was painless.
Kory is offline  
Old 01-20-11, 05:01 PM
  #16  
DVD Talk Legend
 
islandclaws's Avatar
 
Join Date: Aug 2006
Location: Behind the Orange Curtain
Posts: 19,994
Re: Best Buy Reward Zone "Annualization"

I'm Silver, though I'll lose it this year since I rarely shop in BB.
islandclaws is offline  
Old 02-06-11, 08:15 AM
  #17  
DVD Talk Hall of Fame
 
Join Date: Aug 2002
Location: Triangle, NC, USA
Posts: 8,703
Re: Best Buy Reward Zone "Annualization"

Say bye bye. I 'forfeited' points yesterday due to this 'annualization'. Luckily it was only 14 points, and I'm still ahead because they gave me 750 points during that 'we like some customers' snafu, but it's still a screw-you type policy. I can see absolutely no reason for their doing this except that they can and it jacks up their profit margin.

Ok, I only have 14 points to lose, lets see if I get a decent response, if they change things, if I get my points back or if I kicked out of the RZ.
Just sent them this:

"Hello,
I see that I lost 14 RZ points due to "Annual Program Annualization" on 2/5. My question is - what is the purpose or reasoning behind this policy? Since this data is all computerized, there's absolutely no technical reason for it. Eradicating all points once every calendar year seems a very arbitrary and non-customer-oriented policy. If you're trying to clear the books of inactive members, which I can understand, an annualization after 12 or even 6 months of inactivity is more logical and fair. Is there an actual reason for this policy? The only reason I can see is because you can, and to drive up profit margins. Between having to print your own RZ certs in the name of the "environment", and policies like this, the RZ program has been worse and worse for the customer and does not truly provide a value-add to entice the customer to shop at Best Buy.
I understand that some policies are put in place to optimize the company's bottom line, but I've encountered very few retailer policies that are as directly anti-consumer as this one.
I look forward to your response."

Last edited by tonyc3742; 02-06-11 at 08:23 AM.
tonyc3742 is offline  
Old 02-06-11, 08:59 AM
  #18  
DVD Talk Ultimate Edition
 
b2net's Avatar
 
Join Date: Sep 2007
Posts: 4,971
Re: Best Buy Reward Zone "Annualization"

Looking forward to hearing the reply to that email.... a good place to drop that is in this new thread.

Best Buy Reward Zone Topics Including Premier Silver
b2net is online now  
Old 02-06-11, 10:16 AM
  #19  
Senior Member
 
Texan26's Avatar
 
Join Date: Jan 2008
Posts: 915
Re: Best Buy Reward Zone "Annualization"

I lost 182 points and I earned those points in December. So they take them away less than two months later? That's dumb.
Texan26 is offline  
Old 02-06-11, 10:18 AM
  #20  
Cool New Member
 
Join Date: Aug 2010
Posts: 30
Re: Best Buy Reward Zone "Annualization"

Yeah, I just looked on my reward zone and saw I just lost 125 reward points. I'm not a happy customer right now and I might just send them an e-mail myself.
Exclusive21 is offline  
Old 02-06-11, 08:01 PM
  #21  
DVD Talk Platinum Edition
 
Living Dead's Avatar
 
Join Date: Mar 2004
Location: The Graveyard
Posts: 3,208
Re: Best Buy Reward Zone "Annualization"

I didn't know you lost them every year. I have 450 right now but I pretty much never shop there. I'm pretty sure they've been there for more than year.
Living Dead is offline  
Old 02-07-11, 06:06 PM
  #22  
DVD Talk Hero
 
Josh-da-man's Avatar
 
Join Date: Sep 2000
Location: The Bible Belt
Posts: 30,348
Re: Best Buy Reward Zone "Annualization"

Originally Posted by dtcarson View Post
"Hello,
I see that I lost 14 RZ points due to "Annual Program Annualization" on 2/5. My question is - what is the purpose or reasoning behind this policy?
It's so they don't have to pay out for purchases under $250 carried over from the Black Friday-Christmas holiday season.

It's frankly pretty chickenshit if you ask me... the Reward Zone offers what amounts to a discount of 2%, and they're doing everything they can to not give it to you.

Actually, when you think about it, the whole program is designed in a way that prevents people using the meager discounts. What's the point in printing out the certificates yourself? They could just as easily track that shit through your reward zone account and give you the fucking $5 off when they scan your card. It's just an extra step/hassle that they include hoping people won't use it.
Josh-da-man is offline  
Old 02-08-11, 12:58 PM
  #23  
Senior Member
 
Join Date: Dec 2001
Location: Milwaukee, WI
Posts: 417
Re: Best Buy Reward Zone "Annualization"

Originally Posted by Josh-da-man View Post
It's frankly pretty chickenshit if you ask me... the Reward Zone offers what amounts to a discount of 2%, and they're doing everything they can to not give it to you.
Exactly.

The Reward Zone program is one of the only things going for Best Buy. Prices can be beat on most items online with cheep or free shipping, the stores are a real treat (organization, layout, can't find anything I'm looking for), and SOME of the employees are asshats.
btbrossard is offline  
Old 02-09-11, 12:51 PM
  #24  
DVD Talk Limited Edition
 
Join Date: Jul 2008
Location: STL
Posts: 6,998
Re: Best Buy Reward Zone "Annualization"

I sent an email yesterday regarding my deleted points and got a reply today that they have added them back to my account.
dino88 is offline  
Old 02-10-11, 01:28 PM
  #25  
DVD Talk Legend
 
mattysemo247's Avatar
 
Join Date: Aug 2007
Posts: 12,046
Re: Best Buy Reward Zone "Annualization"

I lost 235 points this time around, but I just shot them an e mail and expect them to be credited back to my account shortly. This is still a dumb policy, but I'm sure there are a ton of people out there that don't even realize they lost points.
mattysemo247 is online now  

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.