Is Deep Discount DVD still reliable?
12-29-10, 10:02 PM
#26
DVD Talk Gold Edition
Re: Is Deep Discount DVD still reliable?
I also noticed they are charging me sales tax now. That compounded by the super long ship times, it looks like I'm going from "rarely" shopping there to "never".
12-30-10, 07:10 AM
#27
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Re: Is Deep Discount DVD still reliable?
Reminds me of my first DVD player...a gift that my girlfriend ordered from 800.com, another internet blast from the past.
01-03-11, 11:16 PM
#28
DVD Talk Gold Edition
Re: Is Deep Discount DVD still reliable?
I placed 2 orders in early September, about a week apart and while I did get the orders, I didn't receive them until early December. So about 3 months of waiting. During this time, they went from shipping normally to shipping from the manufacturer/distributor (something like that, anyway). It also went from out of stock to in stock with the change. I did order knowing that it might be a while, but in the past, out of stock items have shipped quickly, within weeks, not months and I was didn't need the DVDs for anyone but myself.
My guess? They waited as long as they could before sending, hoping I'd cancel the order so they wouldn't have to honor the sale price on either order. For me, the deals were good enough and on items I could wait for, that I didn't feel like canceling the order. If I got them, I got them. If I didn't, I didn't.
I was a frequent buyer from Deep Discount. Maybe not hundreds of dollars every month, but I'd say hundreds over the course of the year. After this last order, I probably won't be buying from them again. It'd have to be a dang good sale for me to bother. If they don't want to ship me what I bought, then why should I want to shop with them?
My guess? They waited as long as they could before sending, hoping I'd cancel the order so they wouldn't have to honor the sale price on either order. For me, the deals were good enough and on items I could wait for, that I didn't feel like canceling the order. If I got them, I got them. If I didn't, I didn't.
I was a frequent buyer from Deep Discount. Maybe not hundreds of dollars every month, but I'd say hundreds over the course of the year. After this last order, I probably won't be buying from them again. It'd have to be a dang good sale for me to bother. If they don't want to ship me what I bought, then why should I want to shop with them?
01-04-11, 08:29 AM
#29
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Re: Is Deep Discount DVD still reliable?
My guess? They waited as long as they could before sending, hoping I'd cancel the order so they wouldn't have to honor the sale price on either order. For me, the deals were good enough and on items I could wait for, that I didn't feel like canceling the order. If I got them, I got them. If I didn't, I didn't.
At least thats what they told me when they refused to ship an order of mine.
The minute I wanted to canceled it... 'oh its being prepeared to ship so you can't cancel it!'
01-04-11, 12:51 PM
#30
Re: Is Deep Discount DVD still reliable?
I tried to cancel an item last night. The conversation went like this:
Me: I'd like to cancel one of my open orders. The order number is XXXXX.
CS: That order has been forwarded to our fulfillment center.
Me: So, it's about to be shipped?
CS: Uh, um... I don't think so. It's just... hmm...
Me: Can it be canceled?
CS: Do you really want it canceled?
Me: If possible, yes - that is why I called.
CS: [Audible sigh] Hold on.
[On hold for 20 minutes]
CS: Okay, I talked to the guy (?) and we have canceled that for you.
The next day, I get a e-mail stating the item in question is discontinued and they apologize for not being able to ship it. I have no idea if this was related to my conversation last night, but they made no mention of my cancellation request. I think I'm done with this company - I've called in the past and gotten through fine, but I was on hold for 40 minutes only to be disconnected. During my next attempt, it took almost as long to get someone on the phone.
Me: I'd like to cancel one of my open orders. The order number is XXXXX.
CS: That order has been forwarded to our fulfillment center.
Me: So, it's about to be shipped?
CS: Uh, um... I don't think so. It's just... hmm...
Me: Can it be canceled?
CS: Do you really want it canceled?
Me: If possible, yes - that is why I called.
CS: [Audible sigh] Hold on.
[On hold for 20 minutes]
CS: Okay, I talked to the guy (?) and we have canceled that for you.
The next day, I get a e-mail stating the item in question is discontinued and they apologize for not being able to ship it. I have no idea if this was related to my conversation last night, but they made no mention of my cancellation request. I think I'm done with this company - I've called in the past and gotten through fine, but I was on hold for 40 minutes only to be disconnected. During my next attempt, it took almost as long to get someone on the phone.
01-04-11, 03:01 PM
#31
DVD Talk Gold Edition
Re: Is Deep Discount DVD still reliable?
They actually sent me two emails (per order) throughout that time asking if I wanted to cancel the order or saying I could wait. When I went to the account and checked on the orders, canceling them was an option as well. Would it have been easy to do? I don't know, but they definitely gave me that option and while they didn't say "cancel or else!" they really made it seem like that's what they wanted me to do.
01-06-11, 11:34 AM
#32
Senior Member
Re: Is Deep Discount DVD still reliable?
Not sure if anyone has come across it yet but any order under $15 at DD will no longer qualify for free shipping. Freight is $3.99 for the 1st item, $.99 each additional item.
01-06-11, 04:52 PM
#33
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Re: Is Deep Discount DVD still reliable?
I have had problems with Deep Discount recently too though. I think their inventory system on backordered orders is a little messed up. Twice I noticed that when I ordered a shelf unit (that is fulfilled from another vendor and had been delayed recently when they had a factory fire) that that shipment getting delayed also affected delivery of my backordered DVDs on the same order as well. It was weird that in both cases when my shelf unit finally shipped, all of a sudden those backordered dvds would ship out. In one case, CS had made a separate order with the backordered DVDs and they got shipped promptly then, and therefore I got a duplicate shipment of the original order when my shelf unit shipped. I told them that I think there was a bug some place that forced that sort of dependency, but not sure whether they've really followed through on that, as I had another case of that happening later too.
Perhaps if you ordered books or some other items with DVDs they might hold these up in the same way. Probably best to just order DVDs in a single order to prevent those sort of delays.
01-11-11, 05:18 PM
#34
DVD Talk Hall of Fame
Re: Is Deep Discount DVD still reliable?
That's weird. I submitted a Cancellation request via the website for an item that had been backordered for a month. I received an e-mail confirmation within a couple hours that my cancellation had been processed and completed.
01-11-11, 06:46 PM
#35
DVD Talk Gold Edition
Re: Is Deep Discount DVD still reliable?
I pre-ordered the Shrek collection on blu-ray for $30.36 from DD. It took a few weeks after its release, but eventually I received it at that price.
01-19-11, 05:13 AM
#36
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Re: Is Deep Discount DVD still reliable?
Looks like everything is at retail price now with very few discounts anymore.
And international shipping has gone up too.
Lost another customer DDD.
And international shipping has gone up too.
Lost another customer DDD.
01-19-11, 07:40 AM
#37
DVD Talk Legend
Makano - 6 Super Hits
-kd5-
01-19-11, 07:55 AM
#38
DVD Talk Legend
Re: Is Deep Discount DVD still reliable?
You guys have a lot more patience than I do. I waited a little over 3 weeks for a back-ordered Rose Red to get shipped, in the meantime I found it for cheaper elsewhere and cancelled my Deep Discount order. On the other hand I ordered A Haunting: Seasons 1 to 4 and had it only a few days later. However, every time I get an email from Deep Discount advertising a sale, their so-called sale prices on anything I might want suck. They haven't had an exciting sale for some time now, they've raised prices on their regular stock DVDs, it now appears they've changed their free shipping criteria, you never know if you're going to get your order quickly or if you're going to end up waiting for lord knows how long, unless they have an outrageous sale (which doesn't appear to be happening any time soon) I have no incentive to order from them and plenty of incentive not to. -kd5-
01-19-11, 08:56 AM
#39
01-28-11, 02:10 PM
#40
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Re: Is Deep Discount DVD still reliable?
My most recent order with DD (2 tv seasons for price of one) arrived in less than a week in good shape. So DD service seems fine. The overall high prices, though, continue to be nonstarters. Gotta think their gross sales have shrunk considerably. Are there enough people who will pay these prices?
01-29-11, 05:04 PM
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Re: Is Deep Discount DVD still reliable?
Truth be told, the store has been going downhill for a while. That order was probably the first one I placed in a while and now the store is just shit. Even if they have a good deal, chances are you will never get your item. Just go to Amazon and go from there. Deepdiscount is dead.
02-03-11, 08:45 PM
#43
DVD Talk Limited Edition
Re: Is Deep Discount DVD still reliable?
It looks like DD is owning up to their shitty service as of late. I just received this email today...
Check your email. You may have a $10 credit waiting for you.
Dear Customer,
We have noticed that you have not purchased from DeepDiscount.com recently. We know why.
As you may not be aware, DeepDiscount.com was purchased by Super D, one of the leading entertainment media distributors in the world. Super D has added its immense selection of DVDs, Blu-ray, CDs, Vinyl and Video Games to DeepDiscount.com. This worlds best selection, along with our 20 year history of extraordinary customer service and state of the art systems will again make DeepDiscount.com one of the premier shopping sites online.
There have been many changes over the past 90 days to DeepDiscount.com, including:
Faster Shipping. We have changed our everyday shipping method to get you products much faster than we have in the past. We have also changed our rates on Next Day, Second Day and Expedited Shipping to give you more shipping options at great prices.
Order Tracking. All of our orders, including our popular Free Shipping option, now have tracking information available. Tracking information is now sent with your order confirmation email.
More Product In Stock. We have more than tripled the amount of products that are in stock and ready to ship today. We have hundreds of thousands of items across all categories ready for orders.
Site Improvements. We are continually updating DeepDiscount.com to make your shopping experience faster, easier and more enjoyable.
Pricing. We continue to give you the lowest possible prices on all items, including the very popular Daily Deep Deal.
We would like you to give us another chance. DeepDiscount.com is offering you
$10 OFF your next purchase. There is no minimum order.
Just enter the promo code xxxxxx at check out. We know that you will be satisfied.
Sincerely,
Tim Hinsley
General Manager, DeepDiscount.com
We have noticed that you have not purchased from DeepDiscount.com recently. We know why.
As you may not be aware, DeepDiscount.com was purchased by Super D, one of the leading entertainment media distributors in the world. Super D has added its immense selection of DVDs, Blu-ray, CDs, Vinyl and Video Games to DeepDiscount.com. This worlds best selection, along with our 20 year history of extraordinary customer service and state of the art systems will again make DeepDiscount.com one of the premier shopping sites online.
There have been many changes over the past 90 days to DeepDiscount.com, including:
Faster Shipping. We have changed our everyday shipping method to get you products much faster than we have in the past. We have also changed our rates on Next Day, Second Day and Expedited Shipping to give you more shipping options at great prices.
Order Tracking. All of our orders, including our popular Free Shipping option, now have tracking information available. Tracking information is now sent with your order confirmation email.
More Product In Stock. We have more than tripled the amount of products that are in stock and ready to ship today. We have hundreds of thousands of items across all categories ready for orders.
Site Improvements. We are continually updating DeepDiscount.com to make your shopping experience faster, easier and more enjoyable.
Pricing. We continue to give you the lowest possible prices on all items, including the very popular Daily Deep Deal.
We would like you to give us another chance. DeepDiscount.com is offering you
$10 OFF your next purchase. There is no minimum order.
Just enter the promo code xxxxxx at check out. We know that you will be satisfied.
Sincerely,
Tim Hinsley
General Manager, DeepDiscount.com
02-03-11, 09:28 PM
#44
Re: Is Deep Discount DVD still reliable?
^No email... but I have to laugh at that claim on pricing! The prices are at least 10% higher with the new owners. I have many examples of items that were regularly 40% lower than the MSRP that are now only 10% under. Overall the prices have gone up about 20% or more on *everything* in my wishlist. I looked up a title today for comparison and they are selling it for more than the MSRP as listed at amazon!
However, if they want to give me a $10 "credit" with no minimum I'll spend it!
However, if they want to give me a $10 "credit" with no minimum I'll spend it!
02-04-11, 04:15 PM
#45
Re: Is Deep Discount DVD still reliable?
I'm trying to buy a DVD but its saying shipping is $.99 Is it no longer free?
02-06-11, 08:13 AM
#46
DVD Talk Legend
Re: Is Deep Discount DVD still reliable?
I bought during the November sale and received all my stuff. So, no complaints here, other than the highly deceptive, sneaky practice of raising prices just before a sale. It still emerges cheaper than anywhere else.
02-08-11, 08:53 AM
#47
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Re: Is Deep Discount DVD still reliable?
" Pricing. We continue to give you the lowest possible prices on all items, including the very popular Daily Deep Deal."
Recent DD "sales" that's I've browsed have for the most part featured prices that are anything but deals. That's why in the last six months I've ordered from DD only twice ($16 & $17). Two years ago I was ordering every few weeks. If these are the "lowest possible prices" DD can offer, then they're in for challenging times.
Recent DD "sales" that's I've browsed have for the most part featured prices that are anything but deals. That's why in the last six months I've ordered from DD only twice ($16 & $17). Two years ago I was ordering every few weeks. If these are the "lowest possible prices" DD can offer, then they're in for challenging times.
02-08-11, 09:25 AM
#48
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Re: Is Deep Discount DVD still reliable?
"We have more than tripled the amount of products that are in stock and ready to ship today. "
What's three times zero inventory?
EDIT: Despite my bitchy comment, I'd be more than happy for them to become a quality seller again. Competition is good for everyone, and it's always nice to have options...
What's three times zero inventory?
EDIT: Despite my bitchy comment, I'd be more than happy for them to become a quality seller again. Competition is good for everyone, and it's always nice to have options...
02-13-11, 08:57 PM
#49
DVD Talk Special Edition
Re: Is Deep Discount DVD still reliable?
02-15-11, 09:52 PM
#50
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Re: Is Deep Discount DVD still reliable?
I still compare prices at DD but haven't placed an order with them since September 2010. They used to be my main buying source but now Amazon has most of my business. I think the $15 limit to get free shipping is reasonable if it helps contain costs. That alone would not prevent me from shopping with them. The reason I don't buy from them is they don't tend to lead on price any longer and the wait times for my orders became to ridiculous. Their level of service declined horribly over the past year. They could easily win back my patronage with competitve pricing and sales and if my fellow DVDTalkers began to report positive experiences with them again.
