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Is Deep Discount DVD still reliable?

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Is Deep Discount DVD still reliable?

Old 06-26-22, 05:19 PM
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Re: Is Deep Discount DVD still reliable?

These days it seems like for anything beyond a very basic customer service question, their phone support will direct you to send an email.

I've had two damaged/defective orders from them in the last decade, and both were resolved properly, even if they don't do advanced replacement shipping like Amazon. The only unresolved issue I had with them was a dispute over shipping charges about 6 years ago where they promised me a partial shipping refund on the phone, and then later denied it over email when I followed up because I hadn't received it. I just disputed that with my credit card company and got the money back that way.

Originally Posted by PhantomStranger View Post
Their systems are almost consciously designed to be unchangeable once an order is made.
And I actually have a counter-example for that. A few years ago I had placed a pre-order for the Resident Evil 4k boxset. On checking a couple weeks later (still in the pre-order phase), I noticed that the price had dropped by a couple dollars, and also, they had eliminated a $2.99 shipping surcharge that they were previously levying. They adjusted the price, and, after a couple rounds back and forth, they even agreed to refund the shipping surcharge. I had ordered with some discount promo, I think, which is why I didn't just cancel and reorder.

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