Will Criterion replace cases and inserts?
07-26-10, 04:17 PM
#2
DVD Talk Hero
Re: Will Criterion replace cases and inserts?
It is $5 and I believe you just send an e-mail to Criterion and they will give you the info you need.
EDIT:
EDIT:
My Che Part 1 case had a tear in it. You can buy a replacement case + cover by sending $5 to the Criterion store via paypal.
[email protected]
just tell them what you need in the message box and your address and they will ship it out.
[email protected]
just tell them what you need in the message box and your address and they will ship it out.
08-05-10, 11:58 AM
#3
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Re: Will Criterion replace cases and inserts?
Thank you for your email!
Unfortunately, we do not have the facilities to offer replacement DVD cases. They can, however, be purchased for low cost at DVD stores and at online retailers such as this one:
Can't put in urls
We are, however, able to assist in replacing paper packaging elements. The cost for a replacement packaging is $5 per packaging item, this includes the cost of shipping. To order three cover art inserts, simply make a payment of $15 to the email address [email protected] through PayPal, providing your name, mailing address and item(s) needed in the message field. As soon as we receive notification of payment, we'll send out the materials!
I hope this is helpful! Feel free to let me know if you have any more questions about Criterion!
Best,
Jon
Unfortunately, we do not have the facilities to offer replacement DVD cases. They can, however, be purchased for low cost at DVD stores and at online retailers such as this one:
Can't put in urls
We are, however, able to assist in replacing paper packaging elements. The cost for a replacement packaging is $5 per packaging item, this includes the cost of shipping. To order three cover art inserts, simply make a payment of $15 to the email address [email protected] through PayPal, providing your name, mailing address and item(s) needed in the message field. As soon as we receive notification of payment, we'll send out the materials!
I hope this is helpful! Feel free to let me know if you have any more questions about Criterion!
Best,
Jon
08-05-10, 12:55 PM
#4
DVD Talk Legend
Re: Will Criterion replace cases and inserts?
They have always sent me coverart and inserts for free. Has that recently changed as well? They last did it for me just a month or two ago. Heck, I received the M BD from B&N not too long ago that had a cracked case, and I emailed Criterion about it and they even sent me a clear case for free. Then again, I did also place a $20 order for various other replacement cases for the cardboard releases as well.
But yeah, for coverart and inserts they have always shipped what I needed for free as long as they had it.
But yeah, for coverart and inserts they have always shipped what I needed for free as long as they had it.
Last edited by Brent L; 08-05-10 at 12:58 PM.
08-05-10, 01:40 PM
#5
DVD Talk Legend
Re: Will Criterion replace cases and inserts?
08-06-10, 01:40 AM
#6
DVD Talk Ultimate Edition
08-06-10, 03:06 PM
#7
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Re: Will Criterion replace cases and inserts?
Second E-mail response goes into a little more detail:
Thank you for your e-mail!
To order the artwork and inserts, simply make your payment to the email address [email protected] through PayPal, providing your mailing address and item needed in the message field, and we'll send it out to you!
Replacement packaging items are $5 each.
Please note that we are only able to offer cover art and booklets/inserts, but not plastic keep cases to put them in, as we ship all packaging replacement orders from our production offices, and not our warehouse.
Please let me know if you have any other questions or concerns. Thank you for supporting the Criterion Collection!
Cheers,
Giles
The Criterion Collection
To order the artwork and inserts, simply make your payment to the email address [email protected] through PayPal, providing your mailing address and item needed in the message field, and we'll send it out to you!
Replacement packaging items are $5 each.
Please note that we are only able to offer cover art and booklets/inserts, but not plastic keep cases to put them in, as we ship all packaging replacement orders from our production offices, and not our warehouse.
Please let me know if you have any other questions or concerns. Thank you for supporting the Criterion Collection!
Cheers,
Giles
The Criterion Collection
