Problems with price matching online
03-04-10 | 03:50 PM
#26
Thread Starter
DVD Talk Legend
Re: Problems with price matching online
Actually it shouldn't tie up the CSR agent at all. The CSR agent will just state that you need the ad. CSR agent should not call or look up the competitor's price. I know it's YMMV and some will look it up anyway.
Basically, the OP want every retailer to have the same exact price so it can all be bought at whatever is the closest retailer at the time. Imagine if it was store's policy to price match online or "everyday" price. Every Joe Schmo would be holding up the lines asking the cashiers to call around or check competitor's websites to make sure he/she is getting the best price.
Basically, the OP want every retailer to have the same exact price so it can all be bought at whatever is the closest retailer at the time. Imagine if it was store's policy to price match online or "everyday" price. Every Joe Schmo would be holding up the lines asking the cashiers to call around or check competitor's websites to make sure he/she is getting the best price.
I was looking for a price match and I'm hearing a lot of people act like i wanted someone to castrate themselves. We have an entire forum devoted to finding the best prices and the best deals. You guys give me shit because I wanted to price match? I can look up dozens of other threads where people were complaining about Amazon's and numerous others price matching policies.
My point was this; refusal to price match internet pricing started back when internet pricing was below cost. The revenue stream was based on advertising and selling customer information. That is no longer the case. The difference between the B&M location and the website is non-existent in the customers' eyes today. They are one and the same.
03-04-10 | 05:34 PM
#27
Re: Problems with price matching online
Sometimes, online retailers will charge less for DVDs or other smaller items to get consumers to buy more DVDs to qualify for that free shipping which a lot of times is usually around the $25 point.
03-05-10 | 10:01 AM
#28
Challenge Guru & Comic Nerd
Re: Problems with price matching online
I'm confused by this whole thread. It's making a simple thing complicated.
Price match policies are generally made to allow stores to compete with local and direct competition's printed ads. They are not trying to price match the world, why would they? No store should be expected to be the lowest price on every item, it would go out of business quickly.
Any store policy is always YMMV, and the OP, myself, and others have occasionally gotten price matches outside of printed policy, but to expect anything outside of printed policy seems quite silly.
Price match policies are generally made to allow stores to compete with local and direct competition's printed ads. They are not trying to price match the world, why would they? No store should be expected to be the lowest price on every item, it would go out of business quickly.
Any store policy is always YMMV, and the OP, myself, and others have occasionally gotten price matches outside of printed policy, but to expect anything outside of printed policy seems quite silly.
03-05-10 | 12:32 PM
#29
Re: Problems with price matching online
The way it usually works:
Best Buy will pricematch their online store, and will pricematch printed ads from other stores. Rather than go through the trouble of pricematching their online store, just order it online for in-store pickup and pray they pull the right item. They will not pricematch other online stores.
Best Buy will pricematch their online store, and will pricematch printed ads from other stores. Rather than go through the trouble of pricematching their online store, just order it online for in-store pickup and pray they pull the right item. They will not pricematch other online stores.
I imagine YMMV, but I've done it more than a few times at Best Buy.
03-05-10 | 02:23 PM
#30
DVD Talk Godfather
Re: Problems with price matching online
Do you mean "online stores" other than Walmart, Target (ie. bigger, well known chains), etc.? If so, that is simply wrong. I just bought an Xbox 360 Wireless controller at Best Buy today for $36 - using the printed online price from Walmart's site.
I imagine YMMV, but I've done it more than a few times at Best Buy.
I imagine YMMV, but I've done it more than a few times at Best Buy.
http://www.bestbuy.com/site/olspage....60&id=cat12098
Best Buy Retail Store Price Match Guarantee
If you find a lower advertised price on the same available brand and model prior to your purchase or during the exchange and return period, we will match that price. Simply bring in the ad of the local retail competitor or Best Buy, while the lower price is in effect and receive your price match.
The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors':
* Offers that include financing, bundling of items, free items, pricing errors and mail-in offers
* Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving day through the Saturday after Thanksgiving
Best Buy Puerto Rico Stores have their own store price guarantee. Also see our BestBuy.com Price Match Guarantee Policy.
FREQUENTLY ASKED QUESTIONS
What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.
If you find a lower advertised price on the same available brand and model prior to your purchase or during the exchange and return period, we will match that price. Simply bring in the ad of the local retail competitor or Best Buy, while the lower price is in effect and receive your price match.
The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors':
* Offers that include financing, bundling of items, free items, pricing errors and mail-in offers
* Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving day through the Saturday after Thanksgiving
Best Buy Puerto Rico Stores have their own store price guarantee. Also see our BestBuy.com Price Match Guarantee Policy.
FREQUENTLY ASKED QUESTIONS
What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.
What if I find a lower price at another Best Buy store or on BestBuy.com?
If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com, we'll refund you the price difference from our own sale price during the exchange and return period on your product. Simply bring in your original Best Buy receipt to the customer service counter while that lower price is still in effect.
What is an "online only offer?"
It is a product or a price that is only offered to online buyers. Best Buy does not match BestBuy.com online only offers in our stores.
Does Best Buy match prices of Internet retailers?
Best Buy does not match the prices of Internet-only retailers or the online only offers of our local retail competitors. If you find a local retail competitor honoring its own online prices, we'll match their price. Eligible items must be the same brand and model, and currently in stock at the local retail competitors store. For purchases made at BestBuy.com, please see our BestBuy.com Price Match Guarantee Policy.
Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com)?
Yes. m.bestbuy.com has the same pricing and is treated the same as Best Buy.com.
If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com, we'll refund you the price difference from our own sale price during the exchange and return period on your product. Simply bring in your original Best Buy receipt to the customer service counter while that lower price is still in effect.
What is an "online only offer?"
It is a product or a price that is only offered to online buyers. Best Buy does not match BestBuy.com online only offers in our stores.
Does Best Buy match prices of Internet retailers?
Best Buy does not match the prices of Internet-only retailers or the online only offers of our local retail competitors. If you find a local retail competitor honoring its own online prices, we'll match their price. Eligible items must be the same brand and model, and currently in stock at the local retail competitors store. For purchases made at BestBuy.com, please see our BestBuy.com Price Match Guarantee Policy.
Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com)?
Yes. m.bestbuy.com has the same pricing and is treated the same as Best Buy.com.
