Exactly correct.

They canceled my last membership. Now everytime I go in to look at something and maybe buy a dvd they want me to reapply. I tell them no thanks.

I lost mine too, right around 90 points. I'm a little ticked but it just gives me another reason to hate BB. I only really shop there when I have gift cards. The rest of my business goes to Amazon.

i only had about 55 points, but they're gone.

i'm worried that a $500+ purchase i made on 1/30 will not go through. it shows as pending right now (i know it takes some time for it to show up).

more reasons to hate BB, i suppose.

+1 on preferring to wait for amazon. especially with the free trial period.

Ive got four transactions as pending, and it also says they took ~$100 worth of points.

I only really buy from BB when it's a large purchase. All small are from Amazon or eBay.

Thanks for the head's up.

I sent an email complaining about the fact I had purchases pending that would of allowed me to cash out if it didn't take them 45 days to process things now. They gave me my points back.

If you really want the points back, just send a quick email and see if they'll post them back. Can't hurt to try.

I don't shop there often either, maybe twice a year at most - usually Black Friday and for gift cards for xmas. Online is just cheaper especially with California tax.

I don't shop BB enough to really get upset over the 90 points I just lost....especially since it would have been awhile until I could actually get a whole $5 off.

I guess this is just the motivation for me to finally admit that BB doesn't really have much point in my buying needs anymore.

I haven't lost any points, but maybe because I'm a silver member until tomorrow.

I will agree that the program has become an absolute joke as compared to what it was when it started.

So is this why I keep getting emails from best buy saying I have $20 certificates ready but when I log into their reward zone website it says I have $0?

It's like that old joke about the Soviet Union having a ten month waiting list for an abortion.

Same here have not lost any points yet and Silver Membership ends Feb 2010.
Have about 320 points in my account now. I made sure I banked them.

Made a $400 purchase last week but that has not been credited to me yet. As far as another year of SIlver Member ship I guess this will be the last month. I thought we were close to spending another $2500 the Silver Membership Calendar year but I guess not.

I emailed them about my points. They responded and said they are going to give me a five dollar certicate and add 200 points into my account. However, it hasn't shown up for some reason so I will believe it when I see it.

I've long given up on their program. The only time I shop there is online during their HBO holiday sales or their black Friday sales. Otherwise I avoid -- thanks to amazon prime.

-Tim

It will take a few days or so to show. Mine took about 5 days to show up online .

Last week, I had 247 points. Tonight I have zero as well.

I just fired off a complaint email. Seeing that I spent over $2000 at Best Buy on blu-ray media alone last year, we'll see how they respond. I have no problem giving my blu-ray business to Amazon instead.

After loosing 230 points, I e-mailed Best Buy.

They put 500 points back into my account. I guess I can't complain about their response, but it would be nice if they admitted that the whole "annual points expiration" is crap.

Given that I live in the middle of Bumblefuck, I don't have much choice as far as brick and mortar electronics stores.

i just emailed them also, i stupidly went in the store tonight and bought movies not realizing this had taken place, and my points should have went up to 500 with the 150 dollars i spent.
now i have 0
If they dont reinstate my points, iam returning those movies next week, and will take my bussiness to frys.

Sending an email seems to work. I received a reply saying my 223 points will be restored in 3-5 days.

I also sent an e-mail. They promised to reinstate my 241 points and put a $5 certificate in my account.

Where are you guys emailing Best Buy at? I lost 65 points and they issued me a $10 voucher for the rest of them, so not as bad as you guys, but it's still bull that they do that, and I want my goddamn points back. I spent at least $1000 there in the past year, including most recently, a laptop.

^^^Just use the "contact us" form from your RZ account page.

@Indy Yes, the CONTACT US form works. I have just always received a faster response when sending mail directly to [email protected] over using the form itself.

Wish they would have offered me the $5 certificate some of you are getting, in addition to your points. ... Oh well. At least I got my points back.

I just logged onto reward zone and not only was mine reset...But my point total is now -257 points. I emailed them. I've about had it with Best Buy.

Wow. Been a member since 2002 and this is your first post? Long time lurker, eh?
I agree with your username, by the way.

After the second email (both through Contact Us while logged in) I got an email yesterday saying I'd get my 235 points back "because I was so close to a cert." they're not there yet, nor are my points from a purchase 1/5.