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http://www.youtube.com/watch?v=cvOQeozL4S0

I don't have many good horror stories from BB, I just share the same general sentiment that they suck and should burn in hell.

What I hate is how fucking annoying their sales associates are. I understand they are there to help and assist in helping customers and I am usually very corgile and polite and am like "nah man im aight. thanks though." But if you don't need help or need any assistance...leave me the fuck alone! One time I was in there, within a 20 minute period to pick up some movies and tv shows. Five people came up to me separately in the dvd section and asked if I needed help. I think they thought I was trying to steal because I had a basket full of dvds. I eventually got pissed off and told the last guy off. I was like "look, you're the 5th person to come up to me and ask if I need help. By the look of my basket here, I don't think I need any. If I do need it, I will come find you. Now stop fucking bothering me." The look on his face was priceless. Needless to say, no one came up to me after that.

That's really cool.

I'm still trying to wrap my head around the fact that your first post resurrected a thread from 3 months ago to just randomly insult Best Buy without actually having a specific complaint.

Best not to think about it, I guess.

I'm sure most of us would give you the same look if you came into our workplace and acted like a fucking dick.

= J

why is it you get like 10000 sales associates coming up to help you in stores where you need no help, but in stores where you do, you cant find a single person (hello home depot...im looking at you!)

well, i dunno about much, but i think i read that some years ago, the home depot ceo decided that price came before customer service and reduced staffing or something like that. thats where lowes came in and did the opposite.

but imho, although it can be annoying, im not quite sure what the big deal is when a store employee asks me if i need help. but, i would appreciate it if employees changed it up a lil. i get tired of "are you finding everything okay?". that phrase annoys me.

Yep, I sure would have a look and some thoughts going through my mind, if someone said such things to me.

Asking if I require help is better then being ignored.

If being asked if you need any help bothers you, spend a few minutes in a store in Japan. Irashaimase! Irashaimase! Irashaimase! Irashaimase! Irashaimase! Irashaimase!

So, the guy got frazzled and irritated. Maybe the staff was playing games with him.

I doubt that. They are expected to be on the floor to help customer's. And also to deter theft, but I highly doubt that they thought he was stealing.

And I am sure that once one person asked him if he needed anything that that employee met with the other employees in the store to let them know that guy was doing OK with no help.

If you have a problem with policies of stores employing people who want to help you, contact their corporate office and voice your opinions before you melt down and have a tantrum on their sales floor.

Most of the time when an employee asks if I need anything, I don't. Once in a great while, I do, and I certainly appreciate somebody being around willing to help. I've been at the other end of the spectrum where I need help and NOBODY can be found except for cashiers at the front end who can't leave their register to assist you on the floor.

Exactly. It was just random that so many employees happened to try to assist him. They were just doing their job, and possibly trying to be genuinely helpful as well. In any case, a tantrum was uncalled for.

If you don't need help, it's best not to make eye contact... unless she's cute.

I just found this forum a few days ago and have been reading different sections of it and was reading all of the complaints on best buy. I thought, 'what the hell...everyone has posted shit, why can't I?' So I did. I don't look at the dates of which shit is posted. I could give a fuck. I look at the information which is posted. By the way, I don't know if you understood it or not, but my COMPLAINT was about how bothersome their sales associates were. If I really needed help finding something, don't you think I would of asked douchebag 1-4? That is all.

oh btw.... happy easter fgtz

You continue to impress.

I think your original story is bogus, actually. You strike me more the kind of person who doesn't do stuff like you claimed to, but secretly fantasizes about it, and then posts about it in a forum hoping to get the validation for your adolescent emotions that you don't get in the real world.

That wasn't intended as a personal attack, by the way. Just an observation and working theory. Maybe I'm wrong.

I was about to say something nice and constructive, but you really do have some issues, man. Do you really think "douchebag" 1-4 had a conference with the rest of the douchebags to warn them to leave you alone?

I bet they did after you had your hissy fit. Next time just throw the hissy fit after the first person asks you and save everybody involved (including us reading this thread) the time and pain.

I don't mind employees asking me for help. Last night I went to look for an MP3 player and the guy asked if I needed help when I did actually need it, and took the time to help me find what I was looking for, check other stores, check product numbers, etc.

It's weird since people complain so much about service, but when folks actually do ask if you need help people get mad.

I understand where DVD addict is coming from. I used to browse BB for hours & leave with armloads of stuff. The last few times I was in, I can't even think about what I'm looking at because of the CONSTANT offers of help. I could understand if I was in the TV dept looking puzzled, I can find the "B" section in the DVD dept on my own, thanks. But I didn't write corporate or complian to a manager. I just quietly & permanently stopped shopping there.

They really need to learn to strike a balance between letting people shop & being quietly available for those that appear to need help.

Former best buy employee here...

I completely understand where everyone is coming from... there is a policy where if a customer is in a certain radius of you, you HAVE to ask them if they need help... if you don't and a manager is around then you can be written up for it... usually the cool managers won't do that but some of the really dickhead managers will absolutely exercise their ability to do so.

The store I worked in wasn't really bad, but we had a lot of horror stories from employees who had come from the store down the road.

Best Buy is notorious for firing their loss prevention team (the guys who stand at the front of the store) if something comes up missing... this is why the cops get called for very small things, if they suspect you are stealing, they will call the cops and have you checked, because these people do not want to lose their jobs...

PLUS there is a store wide employee bonus for the store being under a certain % for lost or stolen items throughout the year... I believe managers get some additional bonus's and incentives for their respective departments for the same reasons.... it's a great bonus... I got one when I worked there and it was about 2,000 dollars before taxes... so this is another reason why the employees do not take stealing lightly.

I was employed at Best Buy while in college for about 2 years. I believe 04-06

Thanks for the info, fishman2020.

So, basically, as in most cases, it's store policies that cause the "problem." Irritated that the Blockbuster cashiers always ask you to buy some candy or other POS (point of sale, not piece of s***) item? Irritated that the CSR on the phone is asking you if you want to get some special new release DVD? Irritated that the person answering the phone at the pizza place or your waiter at the restaurant is telling you about today's special instead of just listening to your order because you already decided?

Do you honestly think they WANT to do that?

It's a requirement of the job. And, you know, tghe very fact that they ARE following that kind of requirement probably means they're following other rules, too, which is behavior that should be praised. And after work, they go home to their family, just like you do. So how about giving them a break, smiling, and saying "no, thanks." If you have a problem with it, complain (politely) to the manager, who 99% of the time is ALSO not responsible for the situation. Enough complaints and feedback from the managers to their higher-ups, and maybe the policy will change. Being a dick to the employee on the floor or behind the register, or even the manager? Ineffective, and in the end, you're the dick, not them, and you just made their bearable day just a little less pleasant. Multiply that by ten or a hundred thousand incidents like that across the country every day, and the result is a continual thinning of the competent CSRs as they leave to find better jobs where they don't have to deal with the a-hole public, and we see instead get an increase in the bottom-of-the-barrel types who used to work at Circuit City (after CC fired most of their competent employees).

This, along with the discount, are the only benefits to working at Best Buy.

I heard the discount there has gone downhill a lot though... Used to be 5% over what it cost best buy to buy the item... now I'm not even sure what it is.

If that is the case, then there really isn't any incentive to work at Best Buy.

It was nice when it was 5% over cost. I remember buying a USB cable and seeing the $30 price on the label and finding out the employee price was like $8.

My DVD rack was $50 and I remember getting it for $25.

I dont know. Having 5 employees approach him within a 20 minute time span sounds pretty specific to me.