Tower.com's service improving?
04-09-08 | 10:05 AM
#1
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Tower.com's service improving?
I ordered eight items on April 2. Within a few hours I received e-mail notifications stating my items were being shipped, and today I received my order. That's a big improvement over my last couple of orders.
04-09-08 | 10:25 AM
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From: In a small pocket universe hoping to someday become a Moderator Emeritus at DVDTalk.com!
Well if the new owners wanted to keep the business as a viable entity, they'd have to be committed to improving service.
I used them sparingly in the past and had decent, if a bit slow, service.
I hope they rebound.
I used them sparingly in the past and had decent, if a bit slow, service.
I hope they rebound.
04-09-08 | 10:36 AM
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They've always been good and timely if the items are in stock when you order.
One ridiculous thing about Tower is they don't price adjust. The price of a pre-order CD decreased by a few dollars, and the CSR told me I had to cancel the whole order and replace it to get the new price.
One ridiculous thing about Tower is they don't price adjust. The price of a pre-order CD decreased by a few dollars, and the CSR told me I had to cancel the whole order and replace it to get the new price.
04-09-08 | 05:39 PM
#4
DVD Talk Reviewer & TOAT Winner
They still haven't given me my job back.
