It's getting now to the point that I'd just as soon write a letter rather than try and solve a problem over the phone. Most times I'm connected with a rep who doesn't speak or understand English very well. I've often asked then to be to a supervisor (hopeing I could understand them better) but I either get put on hold for 30 minutes or else get disconnected.

I know writing about a problem takes longer but sometimes I wonder if it isn't worth the time and wait.

I generally prefer to try to resolve issues via e-mail. I'm not patient enough to wait on hold on the phone.

I think you'd be better off on the phone than writing a letter. When I run into a problem with a rep, I just call back later to get a different person.

What is this "customer service" you speak of? I lament that companies really don't care about it's customers anymore.. 9 times out of 10 if I complain, I get a form letter response. There are a few rare companies that go above and beyond, and I gladly share praise for them. There are other places that just loose my business (and I realize they don't care, but to me it's the principle and knowing my money is going elsewhere).

But more on-topic: If I can e-mail, that's my preferred method. Calling would be second.. I know if I call I'll just get some drone who couldn't help me anyway, at least with e-mail I can pretend!