I placed an order in Sept for three items. One of the items was delayed from October to November to December. The item is now in stock. I have filled out their contact form four times in the last two weeks asking for my order status....NO response to any of my inquiries. My fear is one of the items I order is no longer in stock and that they don't set stock aside for existing orders.....meaning that when the last item arrives in stock, they fullfill the entire order at that time...if by chance of the other items are now out of stock, the whole process starts over again...until by chance all items are in stock at the exact sametime. I don't know this for sure, but it's my best guess.

Anyone else know how to contact them? Have any tips or insight into their service? I tried researching for the head of "lucas Online" division, but couldn't find a name or corresponding email address.

The sad reality is they hide behind not having a customer service phone number, which is a cost savings to them and allows them not to have to address their poor service directly with the customer.

I have come to the realization, my son will not get his Vader Alarm Clock he requested for Christmas....now it's a matter of principle.

Corporate HQ phone numbers etc are appreciated. I am a man on a mission.

Rest assured they have a customer service number. They just don't advertise it. They are supposed to, per the FTC. Anyway, do some sluethy googling and I'm sure you'll be able to find it.

Thanks Josh. I tried some different google searches. One thing about Lucas' sites...they do a good job of promoting, but give very little contact (or concrete) information.

The thing that rubs me the wrong way is the lack of personal accountability by not having a live customer point of contact. They can hide behind their website form without taking responsibility for their lack of service. It's not has if one is paying a premium for their merchandise...it's not a discount site, so you give up service for price. I guess it comes down to having exclusive products that ppl want and are willing to accept their poor level of service.

Sorry for your troubles Ron. Have you tried posting to some star wars centric boards? They might be able to help with some inside info (or maybe you'll find a faq with the info).

Great idea...that hadn't occured to me. Thanks again for your help...hope you have a terrific holiday season.

Well sending an email directly to this address [email protected] has solved my problem. Bypassing their on-site form and directing my issues to the customer service address above gleaned an email response and promise to ship and receive in time for Christmas.

This morning, I received a tracking number for a shipment (which was sent out yesterday) and is scheduled to arrive on Friday (fingers crossed).

I still am pissed that they completely ignored their own system response program. ...this could have been resolved two weeks ago.

Ron