3 months?! :eek:


About three days after my initial post I received a surprise package from UPS that contained a returned copy of "Enter the Dragon" that was supposedly scratched. Now I would almost swear to it being in pristine condition when I sent it, but that's another story. What's odd is that I haven't received any store credit or even a simple email confirmation saying that my DVDs have been received when it's obvious they have been. This is getting very annoying.

This inconsistent time frame for their crediting worries me, although it's only been one week exactly since they received my package. Hope I don't have to wait 11 more weeks. :(

10/4 - i'm sending off a batch a dvds this afternoon via priority mail and i'll update once i get my credit to explain the turn around time.

So what happens when a disc is rejected? Do they just throw it out?

I've used the QM about 6 times since June, and I haven't had any problems with it. I'm happy with the turn around time, and the offers. If I wasn't, I would use it. I think that's kind of the key. If you're not happy with it, don't use it.

I just posted a large box of well over $200 worth of used discs to secondspin. Most of these discs were new-ish titles that for whatever reasons aren't being accepted by dvd planet's quote machine, or are accepted at prices even lower than their competitors.
At any rate, after all these years of selling used discs exclusively to dvd planet, it's a little sad to see this happening...

I've used the quote machine many times over the last year or so without incident, until just a few days ago. I sent discs from three different quotes all in the same box, with everything clearly marked. The shipping label had all three quote numbers, and each group of discs had a corresponding QM e-mail printout.

The USPS delivered the shipment, but DVD Planet only acknowledged receipt of items from two of the quotes. To further confuse the matter, they claim to have received all of the titles listed in those two quotes, when in fact I only sent a portion of them.

One of their employees made a major blunder when processing my trade-ins, and when I attempt to respond to the QM e-mail using the address they supplied, my letter is bounced back with an "unknown user" failure notice. I forwarded my message to DVD Planet's regular customer service account yesterday and am waiting for a response.

They shortchanged me by about $25, so I'm eager to hear back from them.

Update: Heard from them earlier today; everything was corrected very quickly. I'm impressed.

10/9 - delivery confirmation shows that my dvds were delivered today. so i'll update again once my account is credited.

Well, it's been over a month now and still no store credit applied.


The DVD I had rejected was sent back via UPS Ground. I assume that's their usual method.

10/11 - got my credit today.

so lets see... if you factor in the holiday and sunday it only took 5 business days to get my credit. also, they accepted all of my discs so no rejects. needless to say i'm 100% satisfied.

Do we know how often they update their QuoteMachine database? A lot of newer titles from the past two to three months aren't even in there.

I tried DVDplanet for the first time with a trade-in of $130+ in used DVD's and HD-DVD's. The prices were fair, so I went for it. It took over 1 month before I finally emailed them regarding the status of my quote. I received an email the next day saying I would have my credit in 48 hours. Three days later, I had to email and finally call to get the matter resolved. Credit finally approved. Not the best service around, but not horrible, either. I may give them a second chance.

Out of curiosity, does anyone know how they handle shipping? If I order one item in stock and another pre-order, will I get my in-stock item shipped immediately, or will they wait for the whole order to get in?

Thanks.

It's been my experience that all in-stock DVDs ship out as soon as they are available vs. holding the entire order until all items are ready to ship.

I recently had a one week turnaround from shipment to DVDPlanet to crediting my account (the best turnaround yet. Typically, it's been 3 weeks or longer). I am impressed.

Thanks for the info!

I finally tried this - I sent my box of 15 or so DVDs ($115 total) to DVDPlanet on the 15th of this month, and I had the credit in my account no more than seven business days from the day that I shipped to them using media mail. That's way, way quicker than I expected them to be for me. :thumbsup: :thumbsup:

Okay, this isn't Quote Machine related so I apologize, but since this seems to be the only DVD Planet thread people look at...

Am I the only one who can almost never look at their used DVD selection? Whenever I click on the "Used" link on the main navigation bar, it takes me to what looks like the used page... but only three or four links appear on the left, instead of the full list of categories. And if you click on any of the three or four, you get an empty list. And I've tried it using multiple browsers, so I know that ain't the problem.

I used to see this from time to time on their site, and I just figured they were updating their inventory. But it seems like it's been getting worse, and it's now been like that for several days for me. Anybody else have this problem, or any idea what's causing it?

I get the same thing and I, too, assumed it was just them updating inventory. If you look through the site you'll notice there are no used discs for sale at all, so they are likely still just updating the thing. You'd think they'd be able to do it without taking it down for days at a time though.

Oh well.

Yeah, that means that they're updating, adding new titles. It's usually like that for a few days. I have no clue why they do it that way though.

It's back up, finally. Holding off till they got their used section back allowed me to grab a few extra titles than I originally planned. Worth the wait, at least.

I have a couple of Blu-rays that have the little proof-of-purchase tab cut off the back cover (they were sent in to qualify for a promotion).
Will DVD Planet accept these as used disc trade-in's?

I've been a DVDPlanet customer for a long time (primarily because of the lowest available Criterion prices anywhere), but this is my first time using Quote Machine or sending used discs to them. I sent a shipment last Wednesday (11-7) using media mail. Exactly one week later I don't have any credit, which is not unexpected. However, I am really hoping to get the credit within the next 7 days (by the 21st) so that I can use it while the 20% sale is still in effect.

Is there any way to check the status, short of calling them? And when the credit is applied, will I get an email? Will it automatically appear under "Store Credit" on the My Account page when I log into my normal DVDPlanet account?

(Mark, if you are looking, my quote/shipment # is 13270.)

If you do call, they're very helpful and will make sure you get a status update. I've called a few times and had my credit the same day every time, they're really good about following up.

Depending where you live, they might not have even received the discs yet. Expecting to get a credit within a week of mailing is pretty unreasonable. It now takes them about a week after they get the discs to issue the credit, which is pretty good.

I agree, expecting a credit within a week is unreasonable, and as I stated, I wasn't expecting it to be there yet. I was just wondering about the status, and hoping that I will have a credit within 2 weeks of mailing them in, which isn't so unreasonable I think.

Your best bet is to give them a call. They've always been very helpful whenever I call and ask about a quotemachine shipment. Just keep in mind though that since they're in the middle of their big sale, they might be just a bit busy and the turnaround time maybe a little longer than usual.

According to my tracking information, they received my discs on the 6th. Still no credit here. I called them late last week and they did tell me that they are backed up on processing used discs. :(

i'd call them back and find out whether or not you'll receive your credit in time to use it during the 20% off sale. if not, then i'd ask that they could somehow take 20% off your order once the credit shows up on your account.

I haven't read all the DVD Planet 20% off posts, but can you use store credit and coupon codes together?

Yup. I've done it several times without issue. They actually force you to use you credit if you have it.

Hence why I purchase so little from them since. I prefer to use any credit at the time of my choosing.

my account was credited today for discs I sent that were received by them 11/8

I hope they continue to update credit through the weekend. I want that Stargate Complete Series Collection! :fc:

12/6 - sent a batch of dvds off via priority mail w/ delivery confirmation. once again, i'll report my turnaround time here.

They received my shipment on 11/19 and I still haven't received credit so don't hold your breath.

I sent my shipment Priority Mail on 11/10 & finally got credited 2 days ago. Now none of their used dvds are posted on the site. What's up with this outfit? It's one & done for me.

maybe im in the wrong here, but imho about 4 weeks to account for shipping, receipt, verification, and credit is pretty good.

go back a couple pages and look at how fast my last turnaround was...5 business days from my door to store credit showing up in my account.

12/10 - delivery confirmation shows my package arrived at dvdplanet today.

As I stated a few posts up, my package arrived at DVD Planet three weeks ago.

Also FWIW, I've had good experiences with DVD Planet in the past, so that isn't necessarily an indicator of how quickly accounts are credited.

Received credit today! Plus they also updated the FBC points.