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Originally Posted by jewellrunner
By the way, Mark, are you guys not buying A Clockwork Orange? Because I couldn't get a quote on it.
For anyone with a Silver Platters store nearby I recommend them for trade-ins. I got an average of $3.50 per dvd, the only thing is their new movies are almost always full retail, but I was getting cd's instead. I came out a very happy camper. |
I am not sure if I should be posting question about DVDPlanet here or the "DVDPlanet Sucks" thread, so if I am off-base, please let me know..I have a few questions regarding their buyback program (and one far more general question):
1. Can I send factory sealed discs or do I need to open them before sending? 2. It currently limits me from trading in more than 1 copy of a title, does that mean I can just submit the other copies in another package or is it one copy per address or account? 3. How long does it generally take for the credit to show up in my account? 4. really off-topic, but...does anyone know if/when 2001: A Space Odessy HD-DVD will be available on the site? Thanks, appreciate any and all answers I can get. |
[QUOTE=BambooLounge]
1. Can I send factory sealed discs or do I need to open them before sending? They just bought 3 sets of Buffy from me and two were still sealed. 2. It currently limits me from trading in more than 1 copy of a title, does that mean I can just submit the other copies in another package or is it one copy per address or account? Can't say. I've quit dealing with Second Spin because of this. I sold them a couple of those $2.00 Columbia/Tri-Star titles that were showing up at Big Lots. This was on three or four different orders and they bounced me for it. Even though the website for 2d spin continued to offer to buy them from me. 3. How long does it generally take for the credit to show up in my account? Here I have some good news. I sent in an order on August 31st and got the credit in my account today. I suspect they got rid of a lot of backlog during the QuoteMachine downtime. 4. really off-topic, but...does anyone know if/when 2001: A Space Odessy HD-DVD will be available on the site? No help. Thanks, appreciate any and all answers I can get. |
^ Thanks a lot really appreciate the insight...should be sending in some discs soon it seems...need a cheaper alternative than cash to start my HD collection.
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Wow, fast turnaround. I also mailed some trade-ins off right after it re-opened, hope to see the credit soon.
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Originally Posted by BambooLounge
I am not sure if I should be posting question about DVDPlanet here or the "DVDPlanet Sucks" thread, so if I am off-base, please let me know..I have a few questions regarding their buyback program (and one far more general question):
1. Can I send factory sealed discs or do I need to open them before sending? I have sent in many factory sealed DVDs with no problem ... I would think this would be a benefit for DVD Planet as they could turn around and sell the discs as new if they wanted to. 2. It currently limits me from trading in more than 1 copy of a title, does that mean I can just submit the other copies in another package or is it one copy per address or account? I have sent in the same titles in different trades with no problem. 3. How long does it generally take for the credit to show up in my account? Once it took over a month, but I think the mail got misdirected (always get a delivery confimation when sending you discs in) ... this last time took only a little over a week. 4. really off-topic, but...does anyone know if/when 2001: A Space Odessy HD-DVD will be available on the site? On the same topic, MGMs Food of the Gods coming out this week is not listed either - yet all the other Midnite Movie releases the same day are - go figure! Thanks, appreciate any and all answers I can get. |
One comment on the sealed discs. I sent in a copy of THE BOURNE IDENTITY that was still sealed and it was rejected. It was half of a two-fer with THE LAST CASTLE and there was a hole punched in the sku number. The reason for the rejection was "damaged" disk although the only damage apparent was the hole punched in the sku under the factory-sealed shrink-wrap. So keep this in mind when trading-in dvds. The UPC has to be intact in order for the disc to be considered for trade-in.
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^ thanks for the tip, I'll check that before I send any in
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Originally Posted by Doc Moonlight
The reason for the rejection was "damaged" disk although the only damage apparent was the hole punched in the sku under the factory-sealed shrink-wrap.
If you sell them new sealed titles they will only sell them as used; I've received such condition in some of their used DVDs that I've bought. |
Originally Posted by karsten
2. It currently limits me from trading in more than 1 copy of a title, does that mean I can just submit the other copies in another package or is it one copy per address or account?
I have sent in the same titles in different trades with no problem. I imagine that your experience is the exception and just didn't cause a flag but would hesitate to depend on that always being the case. |
Originally Posted by abintra
That's interesting. I recall writing Mark to ask if it were one per a certain period or if one was limited to one copy no matter how long had passed since a previous trade in and was told it was one per household period.
I imagine that your experience is the exception and just didn't cause a flag but would hesitate to depend on that always being the case. NOT ANYMORE IT ISN'T ... I guess with the NEW and revised Quote Machine it is now a problem sending in duplicate discs as I received an email saying they will not honor from me any future quotes with duplicate titles from previous quotes. (Seems they could have revised their quote machine to reject them from the start if they had wanted to.) I do hope they honor the discs I have already sent in with quotes before their email today that have not yet been processed for store credit. I really do not understand, if they are currently buying a certain title, why should it matter how many they buy from any individual who has that title in mint condition to trade for store credit? |
We limit to one per person because it enables us to limit exposure. It would be unusual for a person to buy and open multiple copies of the same title I would think. I am sorry if you feel this is unfair.
We will be modifying the engine to reject multiple quantities from the same person in the near future. |
Originally Posted by DVD Planet
We limit to one per person because it enables us to limit exposure. It would be unusual for a person to buy and open multiple copies of the same title I would think. I am sorry if you feel this is unfair.
We will be modifying the engine to reject multiple quantities from the same person in the near future.
Originally Posted by DVD Planet
We limit to one per person because it enables us to limit exposure. It would be unusual for a person to buy and open multiple copies of the same title I would think. I am sorry if you feel this is unfair.
We will be modifying the engine to reject multiple quantities from the same person in the near future. Until you make that modification, I would think that DVD Planet would need to honor any quotes submitted and accepted via the quote machine's confimation emails. What is unfair is for DVD Planet's Quote Machine to accept a quote, ask that it be sent in to DVD Planet within 30 days, and then possibly decide to reject it after one has already spent the postage cost to mail the DVDs in good faith in exchange for store credit. Also, it is not unusual for one to buy a DVD for a price that one can trade in for a few extra dollars in store credit. Thank you for responding, but the policy needs to be clearly stated on the DVD Planet's web site, and the quote machine needs to be programmed to reject multiple titles in multiple quotes - that's where the problem is. I do hope the quotes I have already sent in, and are awaiting processing, will be honored, as they were submitted to the quote machine and postmarked with delivery confirmation well before the DVD Planet email of today. A response to this would be appreciated. |
Do remember that the folks @ DVD Planet WILL put your discs through a very intensive examination. One hairline mark that resembles anything like a scratch will be rejected... or so they claim that to be the reason.
I'm a pretty avid collector and keep my dvds in top notch condition. I've sent some via the qoute machine and quite a few were rejected. DVDs are were never watched, some had tiny marks from loose shipping, slight print that easily came off, etc... Sometimes I think they should call it "new disc quote machine". They forget that these are used discs. Now, I'm sure they get trashed dvds as well, but near-perfect dvds deserves a better evaluation. |
I have not had tmy's experiance at all. I've sold several hundred dollars worth of DVDs to DVDPlanet, and the only ones that they've rejected had easily noticable scratches.
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Originally Posted by tmy727
Do remember that the folks @ DVD Planet WILL put your discs through a very intensive examination. One hairline mark that resembles anything like a scratch will be rejected... or so they claim that to be the reason.
I'm a pretty avid collector and keep my dvds in top notch condition. I've sent some via the qoute machine and quite a few were rejected. DVDs are were never watched, some had tiny marks from loose shipping, slight print that easily came off, etc... Sometimes I think they should call it "new disc quote machine". They forget that these are used discs. Now, I'm sure they get trashed dvds as well, but near-perfect dvds deserves a better evaluation. |
I had two rejected which had never been handled or watched by me. Kind of disappointing. If they just don't want the titles, then don't put them in the QuoteMachine.
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I've had some well-kept discs rejected as well, but I think it's a fine trade-off for knowing that any used discs purchased from DVD Planet will be in flawless condition.
Besides, I just sell whatever DVDs they reject to other websites with less stringent inspections. |
I just sent in a batch of discs on Monday. I had generated a Quote last week and lost it. So I generated another quote with added titles, but also the same ones from the lost quote and shipped it with the discs. Will the titles on the original quote be rejected as a "double-dip" eventhough I never sent them in with the first generated quote?
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they reject them because they don't want any more of that movie. I've sent in batches with pristine dvds and some with hairline scratches, the ones with the scratches they took yet some of the pristine ones they didn't. Mission Impossible being one, I'm guessing they already had a big enough stock of them. But hey at least they send them back if they are rejected.
I can assure you they don't just take pristine copies though. A few of my past dvdplanet used dvd orders came looking like complete garbage, for the most part the dvds are all in excellent condition but I have had a few where scratches were everywhere, there was still used sticker residue from a blockbuster on the case. One dvd someone even threw in a slim dvd case so all the artwork was ruined because it got folded and scrunched up, plus the disc was all scratched. They are always willing to fix the problem when something like that arises though. |
Originally Posted by takingchase
they reject them because they don't want any more of that movie. I've sent in batches with pristine dvds and some with hairline scratches, the ones with the scratches they took yet some of the pristine ones they didn't. Mission Impossible being one, I'm guessing they already had a big enough stock of them. But hey at least they send them back if they are rejected.
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Back at the end of July I got a quote from secondspin when they had their brief 20% bonus offer. I held up shipping them off because I was holding out some modest hope that DVDPlanet's old quotes might still be in effect after they reactivated the quote machine. So as soon as I saw what the new quotes were, I sent off my box to secondspin because their quote was good for 45 days (from order placed to postmark date).
Yesterday I got an e-mail that all 28 titles I sent were accepted although for some reason 3 of those prices were reduced by a total of $2.80. They took a bunch of somewhat common titles that DVDP no longer would issue a quote on, authorized repayment for media mail charges without being asked to...and it was payment in check. I doubt that I'll be using DVDP to sell to in the future which is too bad as I buy a lot there. |
Originally Posted by rkndkn
But it's the principal of the matter to me -- if it was accepted by the quote machine and you send in a pristine copy, they should hold up their end of the agreement.
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Originally Posted by jewellrunner
Exactly. I spent money to ship those dvds. If they didn't want them because they have too many, the shouldn't even allow you to quote them.
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Originally Posted by takingchase
I can assure you they don't just take pristine copies though. A few of my past dvdplanet used dvd orders came looking like complete garbage, for the most part the dvds are all in excellent condition but I have had a few where scratches were everywhere, there was still used sticker residue from a blockbuster on the case.
It definitely doesn't seem right to issue a quote and then not honor it because they may have received copies in the interim. |
Here's a new question in regards to the new 'one dvd per household' rule. I recently had a few dvds rejected that I have 2 copies of. If I send my other copy to dvdplanet, and it is in good enough condition to meet their criteria, will they take it, or does my rejected dvd count as my 'one dvd per household'?
Mark, you may be the only one that can help answer this. |
jewellrunner:
Was your copy pristine and without visible scratches? If the quality was not the issue then it appears as though they are now rejecting discs after a certain small number have been accepted and not honoring quotes once that level of inventory has been reached. The DVDPlanet people will have the final word. |
Originally Posted by rkndkn
But it's the principal of the matter to me -- if it was accepted by the quote machine and you send in a pristine copy, they should hold up their end of the agreement. I send my DVDs by Priority Mail to them (I'm in Hawaii and media mail may not make the 30-day time constraint). It costs me about $9.00 to send in a flat-rate box, which is expensive enough without having anything rejected.
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Originally Posted by BambooLounge
I suppose equity would be maintained if we all shipped our discs to them via media mail, but hey, who wants to wait that long to receive credit? We all have dvd's to buy :)
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It appears to me that DVDPlanet has revised their policy on used discs since the "quote machine" returned. Prior to that it sounds as if they honored their quotes as long as condition terms were met. Now it looks as if they have advanced inventory software that will reject everything once they have reached an unknown "comfort level" that is based on previous sales figures for that title. Guess it makes economic sense to me but I also can see that the results fail to meet individual expectations.
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What's the general time frame for this process anyway? I simultaneously sent packages full of pristine quality DVDs (many still new/wrapped) to both DVDPlanet and Wherehouse.com on September 3rd via media mail. On 9/18 Wherehouse sent a confirmation that all DVDs were accepted, shipping costs have been refunded, and my Paypal account was credited the very next day. I've yet to hear a peep from DVDPlanet.
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I've gotten my credit posted to my account in as little as 10 days and as much as 3 months.
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Shipped mine via UPS and six days after they recieved it I got my credit.
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I don't like how new releases aren't listed often in the new QM. I have a couple I know they would probably take (Commando DC and Beyond the Gates), but these and a ton of other new releases aren't in the system.
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Also, received my credit six days after they recieved my discs. Very pleased with their system at the moment.
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is it only for store credit or can I get a check or something? I have a bunch of old crap I want to get rid of but would rather have the $$$ than the store credit. Anyone know?
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credit only
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First time using dvd planet, am very pleased so far. Sent in some dvds and 2 days after they received it, account was credited. Super fast. Only thing that sucks is Knocked Up Hd Dvd is already out of stock :(.... Have to wait till oct 17th. Ah well.
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Originally Posted by mazzystar
Sent in some dvds and 2 days after they received it, account was credited. Super fast.
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I always use delivery confirmation too. I sent them a package they received this past Saturday, and I had my credit just after noon on Wednesday. :up:
Rob |
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