I've been buying from them for a few years now with no problems.

I've placed probably $5,000 worth of orders at DDD in the last three years and have not had a single problem.

Sometimes things take a bit of time to get, but in most cases I have DVDs well within a week of them shipping.

As for the "third party" thing, that's your own fault. You don't get your information sent to third parties if you don't sign up for the "rebate check" and when you do sign up for something like that you should read all the fine print, just like with anything.

I highly recommend doing business with DDD

Recommended as well. Spent over $20K just on the 20% sales over the past few years. Due to the sheer amount of stuff I've purchased, definitely had problems here and there but it was always resolved to my satisfaction (and through email only, to boot).

I use DDD, Amazon & Digital Eyes as my main dvd stores.

However, when using DDD you will have to be realistic on when you'll receive the dvd. Over the years, it seems like there's always the complaint of "I used the free media shipping and needed it in 3 days for a birthday gift, but I didn't get it on time!". If you're a patient person, you'll be fine. If you think you'll freak out if the dvd isn't in your hands within 5 days (with media shipping), perhaps paying more elsewhere might be a better idea.

yep same here. terrible service. ive spent thousands at this company and they still treat me like shit. I have stopped using them and unlike most people who say they won't go to best buy again and then go next week when they have a cheap dvd, i have stopped completely using them. The last 20% off sale i had almost $2000 in my wishlist and was going to get most, if not all of them, but i stuck to my guns and didnt order anything. I havent ordered from them in a few months now but did just get the infamous "check" scam from them last thursday for the 1st time.

and pray to the holy DVD God you do not have to return something...holy crap, the process can take literally months to resolve.



that being said their prices arent that great anymore, amazon usually beats them or is within 10 cents and their free shipping will take 2-3 days (overnight lately with my free "prime" acct) as opposed to 3-4 weeks with DDD and their pony express media mail that for some reason takes twice as long as any piece of media mail coming from twice the distance. Media mail is not that slow. I get stuff from NY, FL, etc all the time media mail (I'm in CA), and i usually send stuff media mail on ebay and it never takes even close to as long as DDD's shipments. Maybe the USPS hates them more than I do and it's a huge conspiracy.

lastly, i wouldnt even look here if you were cautious about DDD if you ever say anything bad about them you basically first get called a liar and then a fool for using them, people here defend DDD like it was their newborn child.

I haven't had any problems with them. My only complaint "which is minor" is that the only way to find out if a item is in stock is to put it in your shopping cart. other then that.....no problems. Discs work, speedy delivery and good prices.

That's rather unfair.
First, nothing like that has happened in this thread.
Second, some of us haven't had unresolvable problems with them so far. Not saying it won't ever happen, but we're talking about up to this point.

I bet pretty much the greater majority of the people in this thread - myself included - will give you and DVD Josh the benefit of the doubt that you both had a negative experience with DDD (we've all probably had such experiences with one retailer or another, so it's unstandable). Unlike DVD Josh, who outlined the problems he had with them, your casual dismissal of pretty much everyone else's opinion is rather insulting.

Based on how you've expressed yourself, perhaps that is why others would reply to your opinion about DDD in less than a friendly manner. So just to get this straight, I'm "getting into your face" not because of some misguided retailer loyalty, but because you decided to make it more about the person than the purchasing experience.

i didnt mean it like that. i wasn't talking about anyone's opinion in this thread. sorry if it sounds that way. i just meant in threads about DDD when someone complains, usually a ton of people start saying "well u chose free shipping what did you expect" and " well then dont ever use them again, duh" type responses.

I just don't get how I have the absolute worst experience with them. I guess it's my attitude. Because I bitch on a message board, my orders take 3 weeks longer than everybody else's i guess.

and i have had returns take months just like i said in my post, also just about every order has taken almost a month or longer to arrive just like i said. So yea, I did outline them.

Regarding their prices, according to dvdpricsearch, items with the lowest price:

AMAZON = 3891 titles
DDD = 7521 titles

I don't recall seeing any post where you (or anyone else) has been called a liar regarding their experiences with DDD, but when someone's facts are wrong, their opinions carry less weight.

I was going to ask if I should buy from them too. Unlike many of the board members' bad experiences which are usually about the free shipping, I'm actually going to pay for the next day or 2 day shipping. Doing that, do you have any reason to suspect I may have a problem with my order?

Re: The Third Parties getting your CC #s etc, they DO NOT do this unless YOU sign up for it.

They do it when/if you cash that check, correct?
If that is correct, then they are hardly the only company that has done that....I know EBGames.com has offered something similar, and we've all gotten those 'checks' that open a line of credit [at ridiculous rates], in addition to the few dollars 'free cash' checks that start you in some program, whether it's from a CC company itself, the phone company, etc.
I don't necessarily condone it, though it can be prevented with the common sense rule "read the fine print", but DDD is hardly the only 'legit' company who has used this tactic.

It sure looked to me like the mailing came from the 3rd party which would imply they at the very least passed on my customer information. I am skeptical that they didn't pass on my credit card information as well.

See DDD lets 3rd party firms have access to your credit card for further details.

I used to order from them all the time, but I've stopped. Their service has declined, and their business practices have veered over into the "shady" area. I'll give Amazon the bulk of my business from now on.

I pretty much only shop there for the 20% off sales since those are the titles that I wouldn't pay regular price for anyway, so I don't give a crap when they arrive. But for things I actually want to see right away I go elsewhere. I've tried preordering from them a few times and even with expedited shipping the titles have arrived a week or two later then the release date. I also hate the fact that you can't change/cancel orders online and have to go through CS to do this stuff. I pay a few bucks more for my weekly preorders at DVDEmpire and they are in my mailbox the Monday before release day like clockwork. Amazon ships very well too.

I'm familar with the whole thread about the third party info. But here's my point, YOU signed up for that service and gave permission to pass your information along by cashing that check and/or signing up for that rebate and ALL the information about that was included on the check or the mailing that came with the check, which is why you should always read all the fine print with things.

I never signed up for that rebate so I've never had my information give to third parties because I never authorized it. Granted the check thing may be a bit deceptive and is designed to work because most people DON'T read fine print or think things out when they sign up for things, but that's not their fault, that's your fault.

So you shouldn't be a harbringer of doom with DDD when you're complaining about something that's your own damn fault.

Now if you've had actual issues with them that relate to purchasing from them, ie broken products, poor shipping bad customer service, that's relevant. But you falling for a marketing scheme that's legit (although a bit morally loose perhaps, but nothing thousands of other companies that are VERY legit do) is not a valid criticism of the business. So point being don't blame DDD because you are too lazy to read all the fine print before you sign up for something.

DDD is perflectly legit company, they may not have the best customer service, but if you don't have any problems (which I personally have not in three + years and spending thousands and thousands) you won't have to deal with them.


When DDD has the cheapest price for something buy it from them.

that means nothing as i said WITHIN 10 cents (but of course you chose to ignore that part of the statement completely so you can try to prove me wrong), or in other words the difference is so small that the crappy service doesn't make up for it. And go run a query on items within $.10 between the two like I know you're just itching to do. I just said 10 cents because a lot of times i'll look up 2 DVDs and it will be $14.99 at amazon and $14.89 at DDD.

youre one of the usual DDD zealots that jumps in every DDD thread and tries to counter someone's bad experience by taking someone else's words and twisting them until they don't conform to your experience with them. in the other thread someone said DDD screwed up as usual and u pounced on him saying they havent screwed up EVERY order. Well yea they havent screwed up EVERY order for me 100% either, but their f-up rate is higher than ANY (yes, ANY you can take this one literally since you're a black or white type of guy) e-tailer that I've EVER (yes , EVER) dealt with more than once.
Same with when someone calls them the WORST you say they cant possibly be the WORST e-tailer in existence, when you know damn well they meant that they were the WORST e-tailer that they have personally dealt with on a regular basis.

so yea, that's what i meant when people call you a liar, and it's funny cause you were one of the 2 people I was thinking about when I made that comment.

I have never called you, or anyone posting at DVD Talk a liar.

You can stop thinking about me now.

dude can u not read? i pointed out exactly what you said and what i meant holy shit. Everything has to be the exact literal translation with you. read the second paragraph again. thats how you respoded to someone else in the other DDD thread.

Yes, I can read - in fact, I just re-read what I posted (post #17) in this very thread:

"Have some people had problems with them? I don't doubt reports of such incidents, but this can happen (as someone has already pointed out in this thread) with Amazon, Best Buy, etc. You can always find someone who is unhappy with any given retailer.
The most important consideration - as indicated by the postings in this very thread - is that the vast majority of DVD Talkers who shop with Deep Discount continue placing orders with them."


Wow, that's really calling people liars, huh?

I have no problem with people having opinions that differ from mine, and I don't have the need to lash out, call them liars, and insult them.

I'm perfectly content to acknowledge that you have had a miserable time in your dealings with DDD, and I wish you nothing but good luck in your future on-line shopping experiences, wherever you chose to shop.

End of conversation.

If anything, I think DDD takes advantage of people with lower than normal intelligence by tempting them with diabolical pop-up windows!

Yep, I've never been "scammed" because, as a smart consumer, I read the fine print. Not so tough really.
For the record have purchased from DDD for many many years and have only had a couple of problems which were corrected with a simple phone call.

Oh, you're just pissed because you are one of those brainiacs that clicked on that pop-up thinking they were going to get something for nothing. I've spent close to $8K there and still haven't received one of those checks, or had my info disclosed to some third party.

Originally Posted by DVDKrayzie
dude can u not read? thats how you respoded to someone else in the other DDD thread



I still don't think you can read, but whatever. Like you said--end of conversation.

People still see popups?

Has anyone been signed up to one of these clubs when they have *not* done anything, no link clicking, no banner ad clicking, no depositing of a check? Though the 'opt-in' things are somewhat too subtle, they're usually upfront about what you're doing, even though it's in fine print.
It's not like the 'Your Computer Has Spyware!" popups that used to be so popular.

V_Inds: What actually happened? I'm sure you've said elsewhere, but I dont' recall. You say "I've had nothing but trouble with DDD". Did you get suckered by the check thing? Did you click the banner? Did they send your CC info to another company, signing you up with their program, with you having done *nothing* to imply your interest? Did you buy something, and they never sent it to you? Only the latter two would count as them being 'crooks', the rest falls under buyer-beware marketing.

As I said, I've never had a major problem with them. I didn't want them giving my CC info to another company and another plan, so I shredded the check when I got it, and clicked 'no' on the post-order thing. *shrug* Unless they're doing something else, I don't see what the issue is.

What's dishonest about offering a plan to a customer, that we can decline or accept?
When I got the check, all the information was right there on the check. These things are no more misleading than car commercials, "Only 299$ a month!" [fine print: tax, tag, title, qualified customers, and 3,500 down payment due at signing].
Or "pre-approved" credit card applications.