DisneyDVDFan,

According to Warner the lenticular covers are limited SKUs and unfortunately they are no longer available. We did make several calls to try to find a replacement for you but we were unable to find any remaining.

I do apologize.

Dave

We do hope to have Media Blasters' titles back on the site shortly.

I'm sorry, but I have don't have details on your specific order so I'm not certain why the entire order was canceled. Please contact our Customer Service department at [email protected] for questions regarding specific orders.

Thanks again for your business.

Dave

Dave,

Hopefully you can help with my friend's problem. He ordered the Planet of the Apes Ultimate Collection during the 20% off sale, but DDD reduced the price right after, making it lower now than what he paid during the sale even with 20% off. He sent an e-mail about getting the price adjusted and was told no. Then he called and was told no because he didn't call within 10 days (despite sending an e-mail BEFORE the 10-day limit, which doesn't seem to appear anywhere on your site, BTW).

I think it would be ridiculous, counter-productive, and downright illogical for him to have to return the set and then re-order it just to get the lower price. How does that benefit either him or DDD?

Honestly, this experience has really left a bad taste in his (and my) mouth. I had no problems receiving a price adjustment a couple of years ago, so DDD's current penny-pinching really disappoints and baffles me.

If you could please help with this matter, it would be much appreciated.

Thanks.

...which I did, a reply came back (from 'Dave', Dave) saying that they'd had a problem with my cc (confusing; why try and charge the card when the order wan't going to be fulfilled, and doubly so because the same card was used successsfully during the sale). I asked them if I could replace all the items in the order, because I assumed you had a problem with all the items in the order and sourced them elsewhere, and I got a cut and paste reply saying that I should choose an item to replace 'Boomerang' - I give up!

I also give up. It's been three full business days without a reply. I'm going to call tomorrow to cancel the order. It's hard to believe one release delay (Boomerang) could create such chaos with this company.

Kudos to Dave for helping out; looks like my problem is solved.

So what happens if you refuse the order anyways? Will DDD take the charges and resend the items, or will they pass all the charges along to you, or just not refund your money and leave the package in postal limbo?

I only ask this because it may be my only recourse at this point. Until now, DDD had never shipped anything to me by UPS and all the shipment confirmation messages I received quoted the shipping method as "2 - 5 BUSINESS DAY DELIVERY". Needless to say, when the first UPS van showed up and ransomed my package for $30 (not including GST) I was a bit surprised. I contacted DDD.com's customer service and they sent the following response:

Now, the trouble is that other orders were shipped before I received the first package from UPS, so I may be on the hook for over a hundred in brokerage fees. (Yes, I went a tad overboard in my orders.) The above reply implied to me that they were tracking my packages themselves, even though no tracking numbers were passed on to me. I figured there might be a remote hope I could do the brokerage forms myself if I had those tracking numbers, so I requested them. No response so far.

If those UPS trucks show up on my doorstep before DDD sends me the tracking info, refusing the packages may be my only recourse. However, if DDD has already refused to reimburse me for brokerage fees incurred by their ignorance of standard UPS international shipping practice, are they going to swallow the much higher cost of a refused package or stick it to me hard and up the wrong orifice? DDD was such a great company to deal with in the past... This is truly unfortunate. Unless this story has a happy ending I think I'm done with them.

Well, I just discovered this thread so maybe Dave can intervene and resolve this problem with DeepDiscountDVD customer service.

1. June 17, 2006 - a couple of dozen DVD's ordered (great prices!); received email acknowledging order and informed order number would follow.

2. I was not a home for about a week and when I returned there was no evidence of an order number or shipment of merchandise; contacted Customer Service.

3. Response was that I needed an order number. In turn, I responded that I was never given an order number. So I did a cut & paste of the entire order that was contained in the initial DDD email and asked DVD Customer Service to process the order. This included the item numbers, titles, prices, etc.. In other words, they had all of the info necessary to execute the order but apparantly will not do so. Even the credit card info, etc. is all on file at DDD. Items were ordered on the last day of the semi-annual sale.

4. Several e-mails have been exchanged in the past month with essentially identical replies: (gisted) "sorry, we can't help you without an order number."
I also did a copy & paste (mentioned above) of the entire order in each of my responses to Customer Service.

5. Here are some of the Deep Discount DVD email references that contain all of the relevant info:
[T2006062800F5S010Z2064333]
[T2006062800F5S010Z2049385]
[T2006062300BJS010Z2043250]

Can Dave help? Hope so...

-G

Hey Dave, did DDD honor their $1.32 price for the Planet Of The Apes set that was advertised for a short time? We all noticed the obvious error and some people did place a order with that price. Did some people actually get that price? If so what the heck happened over there?

To all the people with problems what happened? You never tell us?

http://forum.dvdtalk.com/showthread.php?t=472035

Here's the initial post t which I replied (link above):

Well, I just discovered this thread so maybe Dave can intervene and resolve this problem with DeepDiscountDVD customer service.

1. June 17, 2006 - a couple of dozen DVD's ordered (great prices!); received email acknowledging order and informed order number would follow.

2. I was not a home for about a week and when I returned there was no evidence of an order number or shipment of merchandise; contacted Customer Service.

3. Response was that I needed an order number. In turn, I responded that I was never given an order number. So I did a cut & paste of the entire order that was contained in the initial DDD email and asked DVD Customer Service to process the order. This included the item numbers, titles, prices, etc.. In other words, they had all of the info necessary to execute the order but apparantly will not do so. Even the credit card info, etc. is all on file at DDD. Items were ordered on the last day of the semi-annual sale.

4. Several e-mails have been exchanged in the past month with essentially identical replies: (gisted) "sorry, we can't help you without an order number."
I also did a copy & paste (mentioned above) of the entire order in each of my responses to Customer Service.

5. Here are some of the Deep Discount DVD email references that contain all of the relevant info:
[T2006062800F5S010Z2064333]
[T2006062800F5S010Z2049385]
[T2006062300BJS010Z2043250]

Can Dave help? Hope so...

-G

I got lucky actually. Apparently they bumped only one of my orders to UPS. I have received no real explanation about why they did that nor any compensation or even an apology, but at least it only cost me $30.

Hmm. I just received someone else's order, and DDD doesn't even owe me anything right now.

If you're still waiting for your STTNG season 3 and Stargate order, I have it. I have notified DDD because I don't want someone else to lose their order. But I'm not sure why I'm having to go to the time and trouble of dealing with their mistake.

I guess I have an idea of what happened to my original Ape head now....

Maybe Dave or someone else could give me input or options... I ordered and received the Aliens movie set, and everything is fine except there's a big box cutter slice down the side of it. I don't really want to return the whole set and chance loose discs and all the second time, but I'm not too thrilled with looking at that sitting on my shelf.

If it were Amazon, I know they send out an additional copy and you send back your old, but I don't think DDD would do that. Any help or thoughts would be appreciated!

DDD must receive the whole set back before they will send you another. I had 3 loose discs in the first Ailens set they sent me and very badly scratched. The 2nd had 1 loose disc but very little if any scratches. I would keep what you have now and live with it. It took well over a month for the exchange process as it was oos when I returned it.

DeepDiscountDVD, the above quote from you is dated June 28th. Five weeks later and I see that Media Blasters' titles are still missing in action on your site. Would you please provide an update on the situation? Is this all related to Media Blasters' decision not to offer their titles in your recent 20% sale? I have posed a similar question to your warehouse partner DVDPlanet as this issue also applies to their site.

Dave, maybe you can help me too.

Nobody will answer my emails. Its been a few weeks. Anyway, I wanted to return a couple of unopened dvds but its past 30 days. Can I still send them back for a full refund?

I've always gotten quick responses in the past, what's going on?

Wow, so many horror stories with DDD, who the heck is running that place? Who exactly is this Dave person, is he the owner? If he is the owner it sounds like he has alot of unhappy people!

Not really. They probably have thousands of customers and most of them probably have no problems whatsoever. There is no such thing as a perfect retailer. They all have problems. DDD is probably no worse than anyone else.

As for people posting problems... The internet is inherently negative. What I mean is people that are pleased and don't have problems don't go and look for somewhere to post about it. People who do have problems do go and post about it. So most postings about any company are going to be negative. Which doesnt necessarily reflect on the overall service.

James (who is not affiliated with DDD in any way)

DDD will do the same but they'll charge you for the replacement until they get
one back (which you'll then get a credit for). Make sure you call them and
request a return label/tell them why you want to do the exchange or you won't
get credit on an open return. I do this whenever I get a bad disc in a box
set, why risk another bad disc when you can mix and match yourself a good
set.

I don't think Dave is coming you guys. Not until November that is.