I don't know if it belongs here, but I just wanted to post some praise for DDD Customer Service Rep. Mark (or Marc) who I spoke with a little after 4pm (EST) today.

I placed my 3rd order of this current sale the other day and I seemingly re-used a code (due to a glitch I wasn't sure which code I had used on my first order). So, ultimately the 20% discount was not applied to my order (even though it showed in the first e-mail and still shows in the order status, but not in the second e-mail or third shipping notice e-mail which I received this morning). I called DDD first thing yesterday morning (I placed the order very late the night earlier) and spoke with a rep. who wasn't very helpful (I called just as they opened and it sounded like she was already ready to leave). Basically, she told me nothing could be done and I could just refuse delivery on the package. I'm a long time and frequent customer with DDD and thus was aware that it was just bad timing for me in getting one of their lesser customer service reps (maybe a temp brought in only for this sale?). I sent an e-mail but I suppose they are swamped so I've yet to hear back on that. I decided to call today and Mark handled it as I expected DDD would handle it in the first place....he said that when his system indicates that my order has shipped that he (aka DDD) would simply credit the 20% difference back to my card (and I could call back tomorrow to verify, and I could do the same later on the one back-ordered item that won't ship for a short time). Nice and simple, and I walk away (yet again) as a loyal and happy DDD customer. Maybe I'll do a 4th order now......once I dig up the most obscure code out there for this sale.

Dave, can you fix this item listing ? http://www.deepdiscountdvd.com/dvd.cfm?itemID=WID008041 I can't order with surety as to whether I would receive Funktional Fitness or Piano Secret Love. Its got descriptions for both, the title is Piano Secret Love, and the picture is for Funktional Fitness.

Hell, since it's here....

Dave, could you price match Amazon on Space: Above And Beyond? They have it for $24.97, same price as those X-Files sets.

Thanks.

Hey Dave, since you are here, can I request a chance in your website design before the next 20% off sale? Browsing through the different categories looking for something to buy is way too much of a chore. I can't seem to find anyway to display more than 5 movies per page, which leads to WAY too much clicking. I think I would buy more if browsing was simpler.

Use the search box at the left of the page, under the "New & Improved Search" image. It gives you 10 at a time as well as a number of different search refining options. It is much better!

Fraggle Rock is only $33.29 at Amazon (although they do raise or lower prices depending on your activity at their site. To get the lowest price you have to clear cookies, and when I do that I see $33.29 ) So would it be possible for DDD to match that ?

While that is nice that you get 10 at a time while searching, that's fundamentally different from what I'd like to do, which is just browse. Plus, if I try to power search on a specific genre, it only returns the first 200 titles.

Dave, What about Rust Never Sleeps? Its 14.95 at DDD!!! and only 8.99 at Dvdpacific, 10.76 at Overstock.com, 10.85 at Cd Universe and 10.99 at Amazon. Anything around 11.00 or so would make a sale!

Hi, Dave...thanks for the great job you do! Can you do anything about the Cheyenne season 1 set? Two days ago I received the version with five loose full-size keepcases with same art on each case...strange arrangement for 15 episodes (over twice the size of Big Valley & Wild Wild West sets which have 30 & 28 episodes). However, I understand that an improved Cheyenne set exists with a box slipcase containing 3 thin-pak cases (still 5 discs) with different artwork on each case...making it much more efficient and desirable. Any chance of DDD swapping for the actual boxed set? It's interesting to note that the Cheyenne set has evidently disappeared from the DDD site. Please help if you can...this is the worst "packaging" I have seen from any recent set.

They just adjusted the price on Space: Above And Beyond. Thanks a lot, DDD, you rock!

Dave, could you price match Smallville to Amazon? Amazon has them for $29.97 now and DDD still shows $43.xx. Thanks!

Hi Dave,

Bet you wish you'd never identified yourself on this forum, huh? Thanks for all the great customer service (and prices! Can't forget the prices!) you and your company have given in the past. I've never had anything but good experiences when dealing with DDD, and expect that will continue as long as I shop there. You guys are the best!

And no, I don't have any requests for price matches or anything else.

Hello DDD Dave!

Nothing to request, just my praise for lowering the X-Files Sets. I didn't have enough money to pick up each season, but I got season 1-7. I'll probably end up getting 8 and 9 even without the stunning 20% off sale, but just after I recover a bit.

Thank you very much!

Dave. Titles that are "in stock" that are ordered, then come up as "discontinued". Will they ever be restocked, or will they not be available ever again? The item in question is the Guinea Pig Series set. It was sold out at first, then back in stock when I ordered, then I received a notice claiming it was "discontinued". Michael's Movie Mayhem has it as a current title still?

I also was dismayed to find my Cheyenne Season 1 was the version sold to video stores instead of consumers. I would like to have mine replaced with the slipcase version. How do I send this back?

They may not have the "slipcase" version.. Your best bet is to probably call them..

I have a question for Dave at DDD. What is going on with Fox's Boomerang?

Every time I call and speak to a CSR I get a seemingly different answer. The latest was that DDD had not been officially notified by Fox that the DVD had been cancelled and it had to remain as BACKORDERED as a result. It has been widely reported here in this forum that title has been cancelled.

Even more confusing are reports from some that bought Boomerang as part of the Fox B2G1F sale, as I did, have received a list of alternate DVDs to choose from, while I have not. All I want to do is change Boomerang to Decision Before Dawn, and it is like pulling teeth to do it.

I'm in the same situation as Paul. I've called and received conflicting information. I realize that DDD is probably swamped with this issue and the 20% sale, but if the rest of us can get a resolution estimate, it would be appreciated.

Hello Everyone,

I apologize for the confusion and the misinformation that you received. We do not have any indication the "Boomerang" DVD will be released. If you ordered this title under the Fox "Buy 2 Get 1 Free" sale on our site then you should have received a letter with a list of titles from the sale to choose as a replacement. If you did not, please email customer service with your order number and we'll send you a list and you can choose a new title.

If you ordered "Boomerang" by itself the your order will be canceled.

Again, I do apologize for this confusion.

As for the Cheyenne Season 1 set, we do not have the "slipcase" version and we do not know if we'll be getting a different version.

Thanks again for all of your business.

Dave

How about 16 Blocks Hd dvd. It's been on backorder ever since it has been posted. Just wondering if and when you expect it in stock.

Dave,

Hey. When I got home and checked my e-mail, I was pleasantly surprised to find that you took care of my Boomerang issue. Thanks. I really appreciate it.

Dave as I said earlier, I ordered 'Boomerang' along with the two other Fox noirs from the latest wave, yet DDD cancelled the whole order...

Hi
I collected the sets today and the first two sets didn't have the hologram on the front only the second season vol 1 had it.. can you let me know what can be done about this I really wanted the Hologram covers not the embossed covers case that i got.
please help

DeepDiscountDVD,

Now that the 20% sale is over, are Media Blasters titles going to be re-instated on your site? Or is what I thought to be a temporary removal now permanent? I was looking for the Zatoichi TV series, Baian the Assassin, Death Trance, etc. but can't seem to find them. Thanks.

Hi
I called and spoke to a CS but she never got back to me can you help me out I really don't want the sets without the Hologram covers ....
thanks