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Praise for Brookstone

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Praise for Brookstone

Old 05-11-05, 05:48 PM
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Praise for Brookstone

I had a Wafer-thin CD player that was 2 1/2 years old. The CD Motor burned out Monday. Since it was so expensive, I called their customer service 800 number to find out if there was someplace I could send it for repair. The lady told me to take it to the nearest store and they would exchange it. "But it's 2 and a half years old" I said. She said that was okay, so I brought it back at lunch and they gave me a brand new one with no questions asked. Unbelievable.

Old 05-12-05, 08:11 PM
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SOME of the upper end technology stores will do this. I'm thinking of Sharper Images which helped me out with a massage unit a few years ago.

It's called GREAT Customer Service in my neck of the woods.

As such, I am a LOYAL customer.

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