Ordering from Best Buy - beware
12-01-04 | 10:09 PM
#1
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Ordering from Best Buy - beware
Just got my SpiderMan 2 DVD from Best Buy.
Instead of the DTS/Superbit version I ordered they sent me the regular SE
What a pain - last time I order online from this company.
[Edit: Epilogue: I called Customer Service and they said I could exchange the movie from the b&m store. Went over to the store this morning and was able to get an exchange without any issues. I'm still not going to be ordering anything from their site though]
Instead of the DTS/Superbit version I ordered they sent me the regular SE
What a pain - last time I order online from this company.
[Edit: Epilogue: I called Customer Service and they said I could exchange the movie from the b&m store. Went over to the store this morning and was able to get an exchange without any issues. I'm still not going to be ordering anything from their site though]
Last edited by indie_sa; 12-04-04 at 06:35 PM.
12-01-04 | 11:27 PM
#8
DVD Talk Legend
Originally posted by orangeguy
They did you a favor. Superbite is a rip off.
They did you a favor. Superbite is a rip off.
12-02-04 | 01:20 AM
#10
DVD Talk Hero
Originally posted by PopcornTreeCt
Can I get an "I", can I get a "B', can I get a "T", can I get a "L"
What does that spell?!
Can I get an "I", can I get a "B', can I get a "T", can I get a "L"
What does that spell?!
12-02-04 | 02:39 AM
#11
He's certainly no Dick Cheney.
12-04-04 | 06:37 AM
#12
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From: USA
Just received my SpiderMan 2 DVD. Right one, but they didn't include the bonus materials disc. Been there, done that before on a previous DVD order...Bond, James Bond! These folks appear to be brain dead. Looks like another email to BBCS.
12-04-04 | 06:41 AM
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From: Hattiesburg, MS,USA
good luck!!
Good luck. I just called their customer care and they were useless. Its really sad as i work in a call center and know what managers can do. The only other time i think i have ever called their number was to cancel an order about a year ago and then again they said their was nothing they could do. !!!!!!!!!
12-04-04 | 12:56 PM
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From: Oklahoma City, OK, USA
Well the last three pre-orders I have placed with bestbuy.com "Dawn of the Dead Uncut", "Van Helsing", and "Spiderman 2" all three were suppose to come with bonus discs and none of them did. After contacting customer service about the issue I always get the same 'song and dance' "the website clearly says "only good while supplies last".
I say also, clearly I pre ordered these and yet your website is still advertising the movie coming with a bonus disc. "If you don't have the bonus discs in stock why are you still advertising it?".
"We will have to look into it and have someone get back with you" which of course never happens.
However I can contribute to the employee Christmas bonus program by buying one of the hundreds of copies of the bonus disc being sold on Ebay for $20.00 and up.
I say also, clearly I pre ordered these and yet your website is still advertising the movie coming with a bonus disc. "If you don't have the bonus discs in stock why are you still advertising it?".
"We will have to look into it and have someone get back with you" which of course never happens.
However I can contribute to the employee Christmas bonus program by buying one of the hundreds of copies of the bonus disc being sold on Ebay for $20.00 and up.
