Store Forum Share Your Shopping Experiences at Stores both Online and Off.

How Bad Are The Workers At Best Buy

Old 04-20-04, 09:17 PM
Thread Starter
Join Date: May 2002
Posts: 125
How Bad Are The Workers At Best Buy

I think the workers at Best Buy are dumbest employees of any store in the United States. They make up rules when it comes to Price Matches and it takes them hours to operate a register. They have to call over people to solve problems and those workers are just as stupid. Best Buy is the worst store and their employees were hired straight from the streets.

Whatever you do; dont ever buy from Best Buy Again.

Anyone else share my frustration?
djflex is offline  
Old 04-20-04, 09:18 PM
DVD Talk Platinum Edition
Join Date: Jun 2002
Location: State of perpetual confusion
Posts: 3,609
[Obligatory] Nice bargain [/Obligatory]
Dah-Dee is offline  
Old 04-20-04, 09:27 PM
Join Date: Feb 2001
Location: green bay, WI
Posts: 86
Yeah I hate best buy too. On the other hand, I'm a slave to their reward zone.
HumanResearch is offline  
Old 04-20-04, 09:52 PM
DVD Talk Special Edition
Join Date: Feb 2003
Location: Empok Nor
Posts: 1,796
Not only are the employees in the store incompetent, but at corporate they are lazy too,.. I'm still waiting for my reward coupons!!
NaturalMystic79 is offline  
Old 04-20-04, 10:00 PM
Senior Member
Join Date: Dec 2003
Location: Los Angeles, CA
Posts: 572
I only make simple purchases that do not require complex human interaction. In the rare and unfortunate situations that I have to make a return, they have been incompetent.

I waited for a salesperson for 45 minutes on a computer deal and ended up walking out after lack of service. I ended up buying somewhere else.

Hope you guys have better luck than me.
wolverine1028 is offline  
Old 04-20-04, 10:02 PM
Senior Member
Join Date: Feb 2001
Posts: 929
WORST STORE EVER...100% AGREE WITH YOU! Just try returning something WITH a receipt. They look at you and treat customers like sh-t. You will always hear someone arguing with a cashier.

I stopped shopping at this rude place over 5 years ago. I have purchased really big ticket items and am VERY happy they got zero business from me and the company I work AND shop for!
babka is offline  
Old 04-20-04, 10:31 PM
DVD Talk Legend
Join Date: Aug 2002
Location: Bay Area, CA
Posts: 14,806
You guys are pathetic.

No matter how much you cry and whine, you always go back. They're the number one retailer in this nation and there's a reason why.

Last edited by Tarantino; 04-20-04 at 10:34 PM.
Tarantino is offline  
Old 04-20-04, 10:50 PM
DVD Talk Legend
asianxcore's Avatar
Join Date: Jan 2004
Location: Bay Area, California
Posts: 16,231
the times I did have to pricematch, I had no problem at all. took all of 5 minutes.
asianxcore is offline  
Old 04-20-04, 11:01 PM
DVD Talk Godfather
fumanstan's Avatar
Join Date: Oct 2002
Location: Irvine, CA
Posts: 55,343
No problems here.
fumanstan is offline  
Old 04-20-04, 11:16 PM
DVD Talk Platinum Edition
antennaball's Avatar
Join Date: Sep 2002
Location: The 7-8-Triple6, Texas
Posts: 3,622
Yeah, I love them.

You guys DO realize that it's not like there's a "Best Buy Employees Ranch" somewhere in Montana, in which all employees are pulled from, right? It's just like ANY retail chain, some stores will have horrible service and incompetence and some will be fine.

Rants and raves and saying "never shop at Best Buy" are pointless.
antennaball is offline  
Old 04-21-04, 01:38 AM
Join Date: Oct 2000
Location: New York
Posts: 218
I ordered Master & Commander online and tried the pick-up option. I go there on my lunch break to pick it up. I just knew it wasn't gonna work out. They put aside the regular version and when I told the employee I had paid for the special edition, it seemed like she had just had a brain freeze. After she had to look it up to make sure I wasn't making this up, even though everything was printed clearly on the paper I printed out, she seemed to understand the predicament. After some time she came to the conclusion that they were sold out. She said they only got in six copies of it (in NYC?!). Her remedy was to refund it. Wow, thanks. How'd you know I wanted to walk across the park in abnormally warm weather, sucking in car fumes, wasting my time, having five minutes for lunch, and receiving a piece of paper saying that I paid $30 for nothing? Okay, so I get home and try to order it online, vowing to never do the whole pick-up thing. D'oh!! Sold out!! If it wasn't for the bonus disc, I would have went my normal route and gone DDD, where the prices are great as is the customer service. Best Buy's namesake says it all. There's no mention of customer service. I so wanted to take it out on the woman behind the counter, but I know it was not her fault (unless she was the retard who pulled the wrong item). I was in retail for many years and both sides of the counter blow. It's not so much that they're (hopefully temporarily) sold out, it's that I went out of my way to make sure that I got one before they sold out, and have nothing to show for it, but some sweaty pits. This hasn't been the first time for me too, I'm still waiting for my bonus Matrix Reloaded DVD after several conversations with customer service.
Pasco is offline  
Old 04-21-04, 02:05 PM
DVD Talk Special Edition
Join Date: Dec 2003
Posts: 1,052
In my experience the customer service desk (returns, price-matches, online order pick-ups) contains the slowest, most retarded brainfarts I have ever seen. The rest of the store seems to operate in another dimension of greater efficiency. As long as I don't have to go to the customer service desk, I consider my shopping experience at best buy decent.
cupon is offline  
Old 04-21-04, 03:41 PM
DVD Talk Legend
Shannon Nutt's Avatar
Join Date: Jun 2003
Location: Pittsburgh, PA
Posts: 16,743
Best Buy is great for DVDs and low-end items. However, if you're buying a TV, computer, DVD player or something else - it can be a customer service nightmare if anything's wrong with your product.

They are horrible with deliveries too...mainly because they contract them out to another company.
Shannon Nutt is offline  
Old 04-21-04, 07:07 PM
DVD Talk Special Edition
Join Date: Dec 2001
Location: Hollywood
Posts: 1,310
Don't forget to go to

Last edited by devilpants; 04-21-04 at 07:37 PM.
devilpants is offline  
Old 04-21-04, 09:08 PM
DVD Talk Limited Edition
Join Date: Jun 2003
Posts: 5,731
I've never really had an issue with them. A few times cd's were marked lower on the shelves than what they actually costs, but I just put them back. No harm no foul. Quite a few times things were actually rung up cheaper when I got to the front of the store. Always a good feeling.

People are quick to generalize, but not all BB employees are teh suck.
boredsilly is offline  
Old 04-21-04, 09:31 PM
Join Date: Jul 2002
Location: The Land of Twilight
Posts: 152
You have to remember, even if 99% of a given chain's employees are good (no idea of knowing the real percentage,) that bad 1% multiplied by the number of customers that get frusterated at them is still a really big number in Best Buy's case.
svenge is offline  
Old 04-21-04, 09:39 PM
DVD Talk Hero
Join Date: Aug 2001
Location: in da cloud
Posts: 26,196
sometimes the servie ticks me off, but i don't really care. i would rather have low prices than good employees. that is why circuit city is having problems.
al_bundy is offline  
Old 04-21-04, 10:04 PM
Senior Member
Join Date: Dec 2002
Location: Philadelphia
Posts: 488
Originally posted by Tarantino
You guys are pathetic.

No matter how much you cry and whine, you always go back. They're the number one retailer in this nation and there's a reason why.
I thought Walmart was the 1# retailer in the nation. I'll just assume your one of the many morons that work there. I never shop there, circuit city will gladly price match any thing they have cheaper.
siberianhusky is offline  
Old 04-21-04, 11:17 PM
DVD Talk Limited Edition
Join Date: Nov 2000
Posts: 6,259
Attacking another poster is walking the line in this forum.

Never had a problem at Best Buy that I don't get at Wal-Mart, Target or any other retailer. And Tarantino does have a point:

No matter how much you cry and whine, you always go back.
POWERBOMB is offline  
Old 04-21-04, 11:21 PM
Join Date: Oct 2002
Location: Delawhere?
Posts: 57
Originally posted by Tarantino
You guys are pathetic.

No matter how much you cry and whine, you always go back. They're the number one retailer in this nation and there's a reason why.
Yeah Tarantino don't you work at best buys?

Well are you the exclusion to the rule or an example of it?

How about you tell us why your company suck.
Tom O' Bedlam is offline  
Old 04-22-04, 04:44 AM
DVD Talk Limited Edition
UAIOE's Avatar
Join Date: Jan 2002
Location: LV-426
Posts: 6,598
I've never had a problem with an employee..

...then again i know what i want when i go in there.

When they dont have what i want for the price i wanna pay then i walk out the door and into another store that does.
UAIOE is offline  
Old 04-22-04, 06:04 AM
Senior Member
Join Date: Apr 2002
Location: Southern NH
Posts: 898
Originally posted by Tom O' Bedlam
Yeah Tarantino don't you work at best buys?

Well are you the exclusion to the rule or an example of it?

How about you tell us why your company suck.
Leave him alone.

From reading his posts over time it's obvious he's a bright guy (your post doesn't instill much confidence btw). If I were among the many smart people that work at Best Buy I'd get sick of seeing these posts all the time too.

I don't blame him (or anyone else for that matter) for swinging back.
Dave C is offline  
Old 04-22-04, 12:42 PM
DVD Talk Limited Edition
Join Date: Jan 2002
Posts: 5,147
Tarantino does have a point. For months/years now people have been saying how Best Buy is horrid and you should never go there. Yet, people keep going there to shop.
resinrats is offline  
Old 04-22-04, 03:02 PM
Senior Member
Join Date: Dec 2002
Location: Philadelphia
Posts: 488
How do you know these people keep on going? I certainly don't, I might stop bye to pick up an ad for a price match, or defraud them in someway with a return, thats fun, but thats about it.

Last edited by siberianhusky; 04-22-04 at 05:22 PM.
siberianhusky is offline  
Old 04-22-04, 03:21 PM
Join Date: May 1999
Posts: 27,449
No worse than any other big chain store. Actually better than most Wal-marts IMO.

I just never ask for their assistance, don't bother with price matches etc. I just go to these stores when I know what I want, and know they have it a price I'm willing to pay.
Josh H is offline  

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.